76 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 76 reviews and ratings
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 6 reviews and ratings
Feature Set Ratings
Contract Authoring
Coupa
Feature Set Not Supported
N/A
6.4
Icertis
64%
Icertis ranks higher in 4/4 features
Icertis ranks higher in 4/4 features
Contract creation
N/A
0 Ratings
7.3
73%
2 Ratings
Contract templates
N/A
0 Ratings
6.4
64%
2 Ratings
Clause library/saved fields
N/A
0 Ratings
6.4
64%
2 Ratings
Guided logic
N/A
0 Ratings
5.5
55%
1 Rating
Contract Collaboration
Coupa
Feature Set Not Supported
N/A
8.0
Icertis
80%
Icertis ranks higher in 6/6 features
Icertis ranks higher in 6/6 features
Contract sharing
N/A
0 Ratings
8.2
82%
2 Ratings
Contract editing
N/A
0 Ratings
7.3
73%
1 Rating
Collaborating on contracts
N/A
0 Ratings
7.3
73%
2 Ratings
MS Word plug-in
N/A
0 Ratings
7.3
73%
1 Rating
Approval process
N/A
0 Ratings
9.1
91%
3 Ratings
Interdepartmental workflows
N/A
0 Ratings
9.1
91%
2 Ratings
Contract Monitoring
Coupa
Feature Set Not Supported
N/A
6.4
Icertis
64%
Icertis ranks higher in 7/7 features
Icertis ranks higher in 7/7 features
Contract database
N/A
0 Ratings
8.2
82%
2 Ratings
Legacy contracts
N/A
0 Ratings
7.3
73%
1 Rating
Contract search
N/A
0 Ratings
6.4
64%
2 Ratings
Contract milestone reminders & alerts
N/A
0 Ratings
4.5
45%
2 Ratings
Custom contract reports
N/A
0 Ratings
5.5
55%
1 Rating
Tracking contract status
N/A
0 Ratings
6.4
64%
1 Rating
Compliance check
N/A
0 Ratings
6.4
64%
1 Rating
Attribute Ratings
- Coupa is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.5
Coupa
95%
23 Ratings
7.7
Icertis
77%
3 Ratings
Usability
Coupa
N/A
0 Ratings
8.2
Icertis
82%
2 Ratings
Support Rating
Coupa
N/A
0 Ratings
4.1
Icertis
41%
2 Ratings
Likelihood to Recommend
Coupa
Our main goals were to drive value by focusing on adoption by all, increased visibility in spend, and compliance. Coupa is very easy to use and does not feel like an ERP. Our end users like the easy to use, intuitive interface. A side benefit that we have experienced is that we were able to get rid of a shadow system that our IT department was using to track spending. They are able to use Coupa to track committed and actual spend and reconcile it their budgets and forecasts.
SVP Finance
The Leukemia & Lymphoma Society, Inc.Non-Profit Organization Management, 501-1000 employees
Icertis
a larger corporation with proper support or organization willing to pay extra money to get the right support going forward especially if you have a ton of complex configurations.

Verified User
Manager in Legal
Pharmaceuticals Company, 10,001+ employeesPros
Coupa
- Ease of use. No IT support is needed. As the procurement manager, I'm also the Coupa administrator. I have the ability to configure, correct, manipulate, etc., the system to our needs.
- No on-going training. The system, both P2P and Sourcing are incredibly intuitive. Many SAAS modules change dramatically with each new version and require additional training. Coupa does a great job of putting updated, searchable documents on-line to augment any additional training employees may need.
- Rock solid stability. Coupa is never down, they far exceed the SLAs we have in place with them. I've never had a catastrophic failure or outage with them.
- SOX compliancy. Need I say more? My internal and external audit teams have given the tool more than a passing grade.
- Thought leadership. The tool is constantly evolving to live up to the high expectations of its user base. The Coupa Community has skin-in-the-game and Coupa listens to our needs/wants as well as adding their own cutting edge touches to the tool.
Procurement Manager
Sprouts Farmers MarketRetail, 10,001+ employees
Icertis
- Routes contracts for review
- Informs you of the status of your contract review request
- Contracts repository
Director of legal operations
Kemper Corporate ServicesInsurance, 10,001+ employees
Cons
Coupa
- I would like to see an image of my uploaded documents. I see the success message but always have to check it after to make sure it is the right one. A preview of that image would help. One that I can click on and view.

Verified User
Program Manager in Sales
Computer Software Company, 501-1000 employeesIcertis
- Some features are unnecessarily limiting. For example, the inability to delete records or change fields later if it turns out there has been a mistake in how the contract was entered or the term was described. The Icertis form fields are NOT the contract record that is required to be kept. If someone makes an error, they should be able to fix it. The contract itself doesn't change, and that is the business record.
- Too much is built on the assumption that the person requesting the contract is the one with the control or ownership of the contract. It would be better if the person to whom the contract is submitted for review was the owner in the system.
- Not all requests will in fact end with a contract. Sometimes requests are started and the project is abandoned or put on hold for a period of time. More status fields that reflect the reality of contracting would be helpful.

Verified User
Executive in Legal
Information Technology and Services Company, 1001-5000 employeesPricing Details
Coupa
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Icertis
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Starting Price
—Usability
Coupa
No score
No answers yet
No answers on this topic
Icertis
Icertis 8.2
Based on 2 answers
Some functionality could be achieved with less clicking, the change management could be done a bit a better for deployments

Verified User
Manager in Legal
Pharmaceuticals Company, 10,001+ employeesSupport Rating
Coupa
No score
No answers yet
No answers on this topic
Icertis
Icertis 4.1
Based on 2 answers
Not applicable from my end user viewpoint
Director of legal operations
Kemper Corporate ServicesInsurance, 10,001+ employees
Alternatives Considered
Coupa
Concur was a lot easier and more user friendly for employees doing expense reports on their phone. That is not the case with Coupa. You must use your laptop to do expenses and our managers don't always have enough time to do that while out in the field working. This has caused some issues.
Regional Coordinator
DENT WIZARD INTLAutomotive, 1001-5000 employees
Icertis
I think that all three of these platforms are solid products. I was not the decision maker in choosing Icertis over the other two products - that was handled by our IT department.

Verified User
Executive in Legal
Information Technology and Services Company, 1001-5000 employeesReturn on Investment
Coupa
- It has allowed for proper processing of expenses tied directly to the proper LOB and GL Codes
- Has taken the guesswork away and allowed for the proper budgets to be hit and reconciled
- Ease of use has led to mass adoption and more prompt processing of expenses
Supervisor, Operations (Fleet)
SunrunRenewables & Environment, 10,001+ employees
Icertis
- increased visibility into contract process
- still lacking cycle time between outside counsel, vendor counsel, and all the different actors
- custom reports for specific business units which means less questions for LegalOps

Verified User
Manager in Legal
Pharmaceuticals Company, 10,001+ employees