What users are saying about
76 Ratings
6 Ratings
76 Ratings
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Score 8 out of 100
6 Ratings
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Score 8.1 out of 100

Feature Set Ratings

    Contract Authoring

    Coupa

    Feature Set Not Supported
    N/A
    6.4

    Icertis

    64%
    Icertis ranks higher in 4/4 features

    Contract creation

    N/A
    0 Ratings
    7.3
    73%
    2 Ratings

    Contract templates

    N/A
    0 Ratings
    6.4
    64%
    2 Ratings

    Clause library/saved fields

    N/A
    0 Ratings
    6.4
    64%
    2 Ratings

    Guided logic

    N/A
    0 Ratings
    5.5
    55%
    1 Rating

    Contract Collaboration

    Coupa

    Feature Set Not Supported
    N/A
    8.0

    Icertis

    80%
    Icertis ranks higher in 6/6 features

    Contract sharing

    N/A
    0 Ratings
    8.2
    82%
    2 Ratings

    Contract editing

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    Collaborating on contracts

    N/A
    0 Ratings
    7.3
    73%
    2 Ratings

    MS Word plug-in

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    Approval process

    N/A
    0 Ratings
    9.1
    91%
    3 Ratings

    Interdepartmental workflows

    N/A
    0 Ratings
    9.1
    91%
    2 Ratings

    Contract Monitoring

    Coupa

    Feature Set Not Supported
    N/A
    6.4

    Icertis

    64%
    Icertis ranks higher in 7/7 features

    Contract database

    N/A
    0 Ratings
    8.2
    82%
    2 Ratings

    Legacy contracts

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    Contract search

    N/A
    0 Ratings
    6.4
    64%
    2 Ratings

    Contract milestone reminders & alerts

    N/A
    0 Ratings
    4.5
    45%
    2 Ratings

    Custom contract reports

    N/A
    0 Ratings
    5.5
    55%
    1 Rating

    Tracking contract status

    N/A
    0 Ratings
    6.4
    64%
    1 Rating

    Compliance check

    N/A
    0 Ratings
    6.4
    64%
    1 Rating

    Attribute Ratings

    • Coupa is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.5

    Coupa

    95%
    23 Ratings
    7.7

    Icertis

    77%
    3 Ratings

    Usability

    Coupa

    N/A
    0 Ratings
    8.2

    Icertis

    82%
    2 Ratings

    Support Rating

    Coupa

    N/A
    0 Ratings
    4.1

    Icertis

    41%
    2 Ratings

    Likelihood to Recommend

    Coupa

    Our main goals were to drive value by focusing on adoption by all, increased visibility in spend, and compliance. Coupa is very easy to use and does not feel like an ERP. Our end users like the easy to use, intuitive interface. A side benefit that we have experienced is that we were able to get rid of a shadow system that our IT department was using to track spending. They are able to use Coupa to track committed and actual spend and reconcile it their budgets and forecasts.
    JR Miller | TrustRadius Reviewer

    Icertis

    a larger corporation with proper support or organization willing to pay extra money to get the right support going forward especially if you have a ton of complex configurations.
    Anonymous | TrustRadius Reviewer

    Pros

    Coupa

    • Ease of use. No IT support is needed. As the procurement manager, I'm also the Coupa administrator. I have the ability to configure, correct, manipulate, etc., the system to our needs.
    • No on-going training. The system, both P2P and Sourcing are incredibly intuitive. Many SAAS modules change dramatically with each new version and require additional training. Coupa does a great job of putting updated, searchable documents on-line to augment any additional training employees may need.
    • Rock solid stability. Coupa is never down, they far exceed the SLAs we have in place with them. I've never had a catastrophic failure or outage with them.
    • SOX compliancy. Need I say more? My internal and external audit teams have given the tool more than a passing grade.
    • Thought leadership. The tool is constantly evolving to live up to the high expectations of its user base. The Coupa Community has skin-in-the-game and Coupa listens to our needs/wants as well as adding their own cutting edge touches to the tool.
    Scott Coleman CPSM, CPSD, C.P.M | TrustRadius Reviewer

    Icertis

    • Routes contracts for review
    • Informs you of the status of your contract review request
    • Contracts repository
    Dernea Michaux-Davis | TrustRadius Reviewer

    Cons

    Coupa

    • I would like to see an image of my uploaded documents. I see the success message but always have to check it after to make sure it is the right one. A preview of that image would help. One that I can click on and view.
    Anonymous | TrustRadius Reviewer

    Icertis

    • Some features are unnecessarily limiting. For example, the inability to delete records or change fields later if it turns out there has been a mistake in how the contract was entered or the term was described. The Icertis form fields are NOT the contract record that is required to be kept. If someone makes an error, they should be able to fix it. The contract itself doesn't change, and that is the business record.
    • Too much is built on the assumption that the person requesting the contract is the one with the control or ownership of the contract. It would be better if the person to whom the contract is submitted for review was the owner in the system.
    • Not all requests will in fact end with a contract. Sometimes requests are started and the project is abandoned or put on hold for a period of time. More status fields that reflect the reality of contracting would be helpful.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Coupa

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Icertis

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Required

    Starting Price

    Usability

    Coupa

    No score
    No answers yet
    No answers on this topic

    Icertis

    Icertis 8.2
    Based on 2 answers
    Some functionality could be achieved with less clicking, the change management could be done a bit a better for deployments
    Anonymous | TrustRadius Reviewer

    Support Rating

    Coupa

    No score
    No answers yet
    No answers on this topic

    Icertis

    Icertis 4.1
    Based on 2 answers
    Not applicable from my end user viewpoint
    Dernea Michaux-Davis | TrustRadius Reviewer

    Alternatives Considered

    Coupa

    Concur was a lot easier and more user friendly for employees doing expense reports on their phone. That is not the case with Coupa. You must use your laptop to do expenses and our managers don't always have enough time to do that while out in the field working. This has caused some issues.
    Robyn Mankoski | TrustRadius Reviewer

    Icertis

    I think that all three of these platforms are solid products. I was not the decision maker in choosing Icertis over the other two products - that was handled by our IT department.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Coupa

    • It has allowed for proper processing of expenses tied directly to the proper LOB and GL Codes
    • Has taken the guesswork away and allowed for the proper budgets to be hit and reconciled
    • Ease of use has led to mass adoption and more prompt processing of expenses
    Jess Pramov | TrustRadius Reviewer

    Icertis

    • increased visibility into contract process
    • still lacking cycle time between outside counsel, vendor counsel, and all the different actors
    • custom reports for specific business units which means less questions for LegalOps
    Anonymous | TrustRadius Reviewer

    Screenshots

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