77 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 77 reviews and ratings
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 9 reviews and ratings
Feature Set Ratings
Online Storefront
Coupa
Feature Set Not Supported
N/A
8.7
Paddle
87%
Paddle ranks higher in 8/8 features
Paddle ranks higher in 8/8 features
Product catalog & listings
N/A
0 Ratings
9.0
90%
1 Rating
Product management
N/A
0 Ratings
9.0
90%
2 Ratings
Branding
N/A
0 Ratings
7.6
76%
2 Ratings
Mobile storefront
N/A
0 Ratings
9.5
95%
2 Ratings
Product variations
N/A
0 Ratings
9.0
90%
2 Ratings
Website integration
N/A
0 Ratings
10.0
100%
3 Ratings
Visual customization
N/A
0 Ratings
6.5
65%
2 Ratings
CMS
N/A
0 Ratings
9.0
90%
1 Rating
Online Shopping Cart
Coupa
Feature Set Not Supported
N/A
9.7
Paddle
97%
Paddle ranks higher in 2/2 features
Paddle ranks higher in 2/2 features
Abandoned cart recovery
N/A
0 Ratings
9.5
95%
2 Ratings
Checkout user experience
N/A
0 Ratings
10.0
100%
3 Ratings
Online Payment System
Coupa
Feature Set Not Supported
N/A
10.0
Paddle
100%
Paddle ranks higher in 1/1 features
Paddle ranks higher in 1/1 features
eCommerce security
N/A
0 Ratings
10.0
100%
2 Ratings
eCommerce Marketing
Coupa
Feature Set Not Supported
N/A
8.5
Paddle
85%
Paddle ranks higher in 2/2 features
Paddle ranks higher in 2/2 features
Promotions & discounts
N/A
0 Ratings
8.0
80%
2 Ratings
Personalized recommendations
N/A
0 Ratings
9.0
90%
1 Rating
eCommerce Business Management
Coupa
Feature Set Not Supported
N/A
9.0
Paddle
90%
Paddle ranks higher in 4/4 features
Paddle ranks higher in 4/4 features
Multi-site management
N/A
0 Ratings
10.0
100%
1 Rating
Order processing
N/A
0 Ratings
10.0
100%
3 Ratings
Inventory management
N/A
0 Ratings
8.0
80%
1 Rating
Custom functionality
N/A
0 Ratings
8.0
80%
1 Rating
Attribute Ratings
- Coupa is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.5
Coupa
95%
23 Ratings
9.3
Paddle
93%
3 Ratings
Likelihood to Recommend
Coupa
Our main goals were to drive value by focusing on adoption by all, increased visibility in spend, and compliance. Coupa is very easy to use and does not feel like an ERP. Our end users like the easy to use, intuitive interface. A side benefit that we have experienced is that we were able to get rid of a shadow system that our IT department was using to track spending. They are able to use Coupa to track committed and actual spend and reconcile it their budgets and forecasts.
SVP Finance
The Leukemia & Lymphoma Society, Inc.Non-Profit Organization Management, 501-1000 employees
Paddle
We feel that Paddle is well suited in any software offering that requires an in-app purchase flow or a custom built subscription model. It's ease of set up and low overhead make it particularly attractive to small and medium businesses and software vendors that manage multiple products with a similar purchase pipeline.In very large platform scenarios, a fully custom solution might provide more flexibility since direct integration with the underlying payment processor can be built in-house. With this of course comes the cost of initial engineering and maintenance.
Principal
Potential LabsComputer Software, 1-10 employees
Pros
Coupa
- Ease of use. No IT support is needed. As the procurement manager, I'm also the Coupa administrator. I have the ability to configure, correct, manipulate, etc., the system to our needs.
- No on-going training. The system, both P2P and Sourcing are incredibly intuitive. Many SAAS modules change dramatically with each new version and require additional training. Coupa does a great job of putting updated, searchable documents on-line to augment any additional training employees may need.
- Rock solid stability. Coupa is never down, they far exceed the SLAs we have in place with them. I've never had a catastrophic failure or outage with them.
- SOX compliancy. Need I say more? My internal and external audit teams have given the tool more than a passing grade.
- Thought leadership. The tool is constantly evolving to live up to the high expectations of its user base. The Coupa Community has skin-in-the-game and Coupa listens to our needs/wants as well as adding their own cutting edge touches to the tool.
Procurement Manager
Sprouts Farmers MarketRetail, 10,001+ employees
Paddle
- macOS application licensing/trials
- JavaScript-based purchase page for web
- Webhooks
Co-founder / Everything
Twopeople SoftwareInformation Technology and Services, 1-10 employees
Cons
Coupa
- I would like to see an image of my uploaded documents. I see the success message but always have to check it after to make sure it is the right one. A preview of that image would help. One that I can click on and view.

Verified User
Program Manager in Sales
Computer Software Company, 501-1000 employeesPaddle
- More detailed dashboard
- Invoicing feature for accepting direct payments
- It's better if they can offer lower transaction rates
Co-Founder
IconscoutDesign, 1-10 employees
Pricing Details
Coupa
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Paddle
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Alternatives Considered
Coupa
Concur was a lot easier and more user friendly for employees doing expense reports on their phone. That is not the case with Coupa. You must use your laptop to do expenses and our managers don't always have enough time to do that while out in the field working. This has caused some issues.
Regional Coordinator
DENT WIZARD INTLAutomotive, 1001-5000 employees
Paddle
Paddle has better customer experience than other offerings in its class. Provides a low overhead and quick setup solution when compared to direct Stripe integration. It is competitive on rates with other offerings and when features like frontline support, abandoned cart recovery, and user suggestions are factored into their offering, their rates are more than competitive.
Principal
Potential LabsComputer Software, 1-10 employees
Return on Investment
Coupa
- It has allowed for proper processing of expenses tied directly to the proper LOB and GL Codes
- Has taken the guesswork away and allowed for the proper budgets to be hit and reconciled
- Ease of use has led to mass adoption and more prompt processing of expenses
Supervisor, Operations (Fleet)
SunrunRenewables & Environment, 10,001+ employees
Paddle
- Paddle takes only 5% of sales, in comparison to 30% as Apple does.
- We added browser extension in-app purchases thanks to Paddle, which now generate our revenue.
Co-founder / Everything
Twopeople SoftwareInformation Technology and Services, 1-10 employees