What users are saying about

Coupa vs Paddle

Coupa
77 Ratings
Paddle
9 Ratings

Coupa

77 Ratings
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Score 8 out of 100

Based on 77 reviews and ratings

Paddle

9 Ratings
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Score 8 out of 100

Based on 9 reviews and ratings

Feature Set Ratings

    Online Storefront

    Coupa

    Feature Set Not Supported
    N/A
    8.7

    Paddle

    87%
    Paddle ranks higher in 8/8 features
    Paddle ranks higher in 8/8 features

    Product catalog & listings

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Product management

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Branding

    N/A
    0 Ratings
    7.6
    76%
    2 Ratings

    Mobile storefront

    N/A
    0 Ratings
    9.5
    95%
    2 Ratings

    Product variations

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Website integration

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Visual customization

    N/A
    0 Ratings
    6.5
    65%
    2 Ratings

    CMS

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Online Shopping Cart

    Coupa

    Feature Set Not Supported
    N/A
    9.7

    Paddle

    97%
    Paddle ranks higher in 2/2 features
    Paddle ranks higher in 2/2 features

    Abandoned cart recovery

    N/A
    0 Ratings
    9.5
    95%
    2 Ratings

    Checkout user experience

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Online Payment System

    Coupa

    Feature Set Not Supported
    N/A
    10.0

    Paddle

    100%
    Paddle ranks higher in 1/1 features
    Paddle ranks higher in 1/1 features

    eCommerce security

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    eCommerce Marketing

    Coupa

    Feature Set Not Supported
    N/A
    8.5

    Paddle

    85%
    Paddle ranks higher in 2/2 features
    Paddle ranks higher in 2/2 features

    Promotions & discounts

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Personalized recommendations

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    eCommerce Business Management

    Coupa

    Feature Set Not Supported
    N/A
    9.0

    Paddle

    90%
    Paddle ranks higher in 4/4 features
    Paddle ranks higher in 4/4 features

    Multi-site management

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Order processing

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Inventory management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Custom functionality

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Attribute Ratings

    • Coupa is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.5

    Coupa

    95%
    23 Ratings
    9.3

    Paddle

    93%
    3 Ratings

    Likelihood to Recommend

    Coupa

    Our main goals were to drive value by focusing on adoption by all, increased visibility in spend, and compliance. Coupa is very easy to use and does not feel like an ERP. Our end users like the easy to use, intuitive interface. A side benefit that we have experienced is that we were able to get rid of a shadow system that our IT department was using to track spending. They are able to use Coupa to track committed and actual spend and reconcile it their budgets and forecasts.

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    JR Miller | TrustRadius Reviewer
    JR Miller
    View all 23 answers on this topic

    Paddle

    We feel that Paddle is well suited in any software offering that requires an in-app purchase flow or a custom built subscription model. It's ease of set up and low overhead make it particularly attractive to small and medium businesses and software vendors that manage multiple products with a similar purchase pipeline.In very large platform scenarios, a fully custom solution might provide more flexibility since direct integration with the underlying payment processor can be built in-house. With this of course comes the cost of initial engineering and maintenance.

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    Ben Lachman | TrustRadius Reviewer
    Ben Lachman
    View all 3 answers on this topic

    Pros

    Coupa

    • Ease of use. No IT support is needed. As the procurement manager, I'm also the Coupa administrator. I have the ability to configure, correct, manipulate, etc., the system to our needs.
    • No on-going training. The system, both P2P and Sourcing are incredibly intuitive. Many SAAS modules change dramatically with each new version and require additional training. Coupa does a great job of putting updated, searchable documents on-line to augment any additional training employees may need.
    • Rock solid stability. Coupa is never down, they far exceed the SLAs we have in place with them. I've never had a catastrophic failure or outage with them.
    • SOX compliancy. Need I say more? My internal and external audit teams have given the tool more than a passing grade.
    • Thought leadership. The tool is constantly evolving to live up to the high expectations of its user base. The Coupa Community has skin-in-the-game and Coupa listens to our needs/wants as well as adding their own cutting edge touches to the tool.

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    Scott Coleman CPSM, CPSD, C.P.M | TrustRadius Reviewer
    Scott Coleman CPSM, CPSD, C.P.M
    View all 23 answers on this topic

    Paddle

    • macOS application licensing/trials
    • JavaScript-based purchase page for web
    • Webhooks

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    Andrew Liakh | TrustRadius Reviewer
    Andrew Liakh
    View all 3 answers on this topic

    Cons

    Coupa

    • I would like to see an image of my uploaded documents. I see the success message but always have to check it after to make sure it is the right one. A preview of that image would help. One that I can click on and view.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 23 answers on this topic

    Paddle

    • More detailed dashboard
    • Invoicing feature for accepting direct payments
    • It's better if they can offer lower transaction rates

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    Tarun Mangukiya | TrustRadius Reviewer
    Tarun Mangukiya
    View all 3 answers on this topic

    Pricing Details

    Coupa

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    Paddle

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    Alternatives Considered

    Coupa

    Concur was a lot easier and more user friendly for employees doing expense reports on their phone. That is not the case with Coupa. You must use your laptop to do expenses and our managers don't always have enough time to do that while out in the field working. This has caused some issues.

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    Robyn Mankoski | TrustRadius Reviewer
    Robyn Mankoski
    View all 23 answers on this topic

    Paddle

    Paddle has better customer experience than other offerings in its class. Provides a low overhead and quick setup solution when compared to direct Stripe integration. It is competitive on rates with other offerings and when features like frontline support, abandoned cart recovery, and user suggestions are factored into their offering, their rates are more than competitive.

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    Ben Lachman | TrustRadius Reviewer
    Ben Lachman
    View all 3 answers on this topic

    Return on Investment

    Coupa

    • It has allowed for proper processing of expenses tied directly to the proper LOB and GL Codes
    • Has taken the guesswork away and allowed for the proper budgets to be hit and reconciled
    • Ease of use has led to mass adoption and more prompt processing of expenses

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    Jess Pramov | TrustRadius Reviewer
    Jess Pramov
    View all 23 answers on this topic

    Paddle

    • Paddle takes only 5% of sales, in comparison to 30% as Apple does.
    • We added browser extension in-app purchases thanks to Paddle, which now generate our revenue.

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    Andrew Liakh | TrustRadius Reviewer
    Andrew Liakh
    View all 3 answers on this topic

    Screenshots

    Paddle

    —

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