Coupa’s cloud-native Business Spend Management
(BSM) platform provides end-to-end processes
that helps drive collaboration
across for every business leader from supply chain, procurement,
finance, treasury, compliance, and IT and supply chain
leaders to help their companies to get the visibility and control they need to
spend smarter, mitigate risk, and improve
resilience. A
unified platform approach frees up IT from complex integrations to help
leaders deliver on these goals.
$549
per year
Rydoo
Score 10.0 out of 10
Mid-Size Companies (51-1,000 employees)
Rydoo (formerly Xpenditure) is a cloud based travel management solution that also handles the expense management process from receipt to accounting. After taking a picture of a receipt, Rydoo will extract all relevant data, and make it ready to be exported to the accounting software of your choice.
Suitable: Simple indirect procurement. Low cost; short cycle implementation. Less Suitable: Complex procurement scenario requiring serious vendor collaboration. End-to-end integration. Direct Material Procurement, especially when planning, quality inspection, and other miscellaneous activities are involved, requires handling various special statuses and updates to meet industry- or country-specific requirements.
I would recommend it for someone who wanted to track reimbursed expenses or credit card expenses, but there is not enough in Rydoo to work with these two distinct categories of items separately. It is not a good fit for someone looking to have their expenses seamlessly reimbursed (like Expensify). I do recommend it if you need to work with multiple currencies, because it makes that easy.
Coupa is easy to use, however, we had to teach our end users about procurement. They are not used to conducting an RFP, onboarding a supplier, or preparing a PO. This is the change management that our employees had to be prepared to understand. The Shelby Group helped us with the implementation.
The hardest part was the integration between NetSuite and Coupa. We wanted to have a dynamic tight integration between the two solutions. If we adjusted the chart of accounts or added a new supplier we wanted it to be able to done in both systems and be available immediately in both systems. We used a partner called SuiteSkies to accomplish this dynamic integration.
We’ve been able to manage the implementation and maintenance with a very lean IT group.
Support Team - A little slow in responding. I think the tool is so configurable that they struggle with figuring out what is causing certain issues that are being submitted on the portal.
I'd love for the Sourcing Module to be able to support larger events. There seems to be a limit on the number of lines each event can support and as a growing retailer, our store count dictates we have room to grow and that each store is represented in the bid process.
Would like to see the ability to issue multiple POs for a single item to multiple locations. The tool may do this but I know I can't and it may be due to how we interface with our ERP.
-Could be easy or hard to use depending on corporate policies and compliance. At times, errors and cryptical message associated with them could drive users mad.
-Support is generally speaking OK (not great). The user community is quite active, and the response time is acceptable. I would certainly hope there's more user-generated content (like in SAP, Oracle, and Linux, etc.), but I suppose Coupa is still not large enough, and the incentives are not yet there.
When Rydoo is responsive, support is just fine, but there have been times when our requests for support have gone unanswered for more than a day when their queue has indicated response times much shorter than that.
Concur was a lot easier and more user friendly for employees doing expense reports on their phone. That is not the case with Coupa. You must use your laptop to do expenses and our managers don't always have enough time to do that while out in the field working. This has caused some issues.
Expensify was easy to use too but I feel like Rydoo does a better job of capturing receipt info with less work on the users end. Also with Rydoo you don't have to create a report, you can just submit expenses as you go. With Expensify you had to create a report first which added extra unnecessary work with no benefits.
