What users are saying about
Top Rated
45 Ratings
Top Rated
45 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.4 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100

Likelihood to Recommend

Coupa

Our main goals were to drive value by focusing on adoption by all, increased visibility in spend, and compliance. Coupa is very easy to use and does not feel like an ERP. Our end users like the easy to use, intuitive interface. A side benefit that we have experienced is that we were able to get rid of a shadow system that our IT department was using to track spending. They are able to use Coupa to track committed and actual spend and reconcile it their budgets and forecasts.
JR Miller | TrustRadius Reviewer

Sovos Intelligent Compliance Cloud

In our case, sales and use tax are a must-have. With the recent change and continuous change in tax law, companies find it harder to comply with tax without a system. In our case, managing thousands of customers with thousands of tax codes - city tax, state tax, zone tax - proves to be a challenge. We need a system to minimize any exposure with federal and state tax law, and certainly protect us from an audit.
Thanh T. Nguyen, MBA | TrustRadius Reviewer

Feature Rating Comparison

Type of tax

Coupa
Sovos Intelligent Compliance Cloud
8.0
Sales and Use Taxes
Coupa
Sovos Intelligent Compliance Cloud
8.0
Cross-border Taxes
Coupa
Sovos Intelligent Compliance Cloud
8.0
VAT / GST Taxes
Coupa
Sovos Intelligent Compliance Cloud
8.0

Tax Reporting & Compliance

Coupa
Sovos Intelligent Compliance Cloud
8.0
Geolocation for Tax Assessment
Coupa
Sovos Intelligent Compliance Cloud
8.0
3rd-Party Software Integrations
Coupa
Sovos Intelligent Compliance Cloud
8.0
Tax Data Reporting
Coupa
Sovos Intelligent Compliance Cloud
8.0
Compliance Administration Management
Coupa
Sovos Intelligent Compliance Cloud
8.0
Tax Exemption Processing
Coupa
Sovos Intelligent Compliance Cloud
8.0
Tax Document Management
Coupa
Sovos Intelligent Compliance Cloud
8.0
Complex Tax Scenario Management
Coupa
Sovos Intelligent Compliance Cloud
8.0

Pros

Coupa

  • Ease of use. No IT support is needed. As the procurement manager, I'm also the Coupa administrator. I have the ability to configure, correct, manipulate, etc., the system to our needs.
  • No on-going training. The system, both P2P and Sourcing are incredibly intuitive. Many SAAS modules change dramatically with each new version and require additional training. Coupa does a great job of putting updated, searchable documents on-line to augment any additional training employees may need.
  • Rock solid stability. Coupa is never down, they far exceed the SLAs we have in place with them. I've never had a catastrophic failure or outage with them.
  • SOX compliancy. Need I say more? My internal and external audit teams have given the tool more than a passing grade.
  • Thought leadership. The tool is constantly evolving to live up to the high expectations of its user base. The Coupa Community has skin-in-the-game and Coupa listens to our needs/wants as well as adding their own cutting edge touches to the tool.
Scott Coleman CPSM, CPSD, C.P.M | TrustRadius Reviewer

Sovos Intelligent Compliance Cloud

  • They are good at updating the tax tables with all the new sales tax law changes
  • They are good at charging the correct sales tax amount as long as the software is set up or configured correctly
  • They are good at following up at sales tax correspondences
Chris Hosler | TrustRadius Reviewer

Cons

Coupa

  • Implementation using a third-party consultant was a mistake. Maybe we had the wrong consultants assigned to us but make sure you understand who is doing the implementation. Implementation is costly but extremely important.
  • We often can have small issues with approval chains and they are hard to figure out. If there was more information on how to understand approval chains without reaching out to support, it would help.
Paul Wetterholm | TrustRadius Reviewer

Sovos Intelligent Compliance Cloud

  • The admin portal needs work - I cannot simply add and remove users, and have to create a case support. I think this is a low-hanging fruit Sovos is working on to resolve.
  • The UI could be improved.
  • The sync does not always happen instantly and sometime can take up to 24 hours.
Thanh T. Nguyen, MBA | TrustRadius Reviewer

Support Rating

Coupa

No score
No answers yet
No answers on this topic

Sovos Intelligent Compliance Cloud

Sovos Intelligent Compliance Cloud 7.0
Based on 2 answers
For the most part, the support team is responsive. However, with the recent switch from a legacy server to S1 server, Sovos created a problem for us. We simply can't upload a tax certificate. I logged a case with support, and they could not help, so they escalate to their senior technician. All in all, it has been more than 7 days, and they could not resolve a "simple" issue.
Thanh T. Nguyen, MBA | TrustRadius Reviewer

Alternatives Considered

Coupa

Concur was a lot easier and more user friendly for employees doing expense reports on their phone. That is not the case with Coupa. You must use your laptop to do expenses and our managers don't always have enough time to do that while out in the field working. This has caused some issues.
Robyn Mankoski | TrustRadius Reviewer

Sovos Intelligent Compliance Cloud

I have used sales tax tables in the past and they are a lot more accurate as long as the configuration is done correctly up front. I have also used Avalara. Avalara has a more consumer friendly interface and better reporting function
Chris Hosler | TrustRadius Reviewer

Return on Investment

Coupa

  • The easy internal process to find. Given this is the same for all teams, I'd guess there is a positive impact from our Finance Team as they only have one tool they have to manage, pull reporting from, etc.
  • Frustrating process, as mentioned at times this can be a frustrating tool to use, which I think causes a lot of employees (who are not on the Finance Team) to direct undue frustration towards the Finance Team, creating avoidable tensions.
Rachel Friedlander-Holm | TrustRadius Reviewer

Sovos Intelligent Compliance Cloud

  • It saved us a lot of time and money but eliminating the manpower needed to process manually ourselves
  • It helped reduce the time needed to follow up and resolve sales tax correspondences
  • It helped reduce costs and time to register in new taxing jurisdications
Chris Hosler | TrustRadius Reviewer

Pricing Details

Coupa

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sovos Intelligent Compliance Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Coupa
7.2
Sovos Intelligent Compliance Cloud
7.9

Support Rating

Coupa
Sovos Intelligent Compliance Cloud
7.0

Add comparison