CrashPlan vs. Dropbox

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CrashPlan
Score 7.0 out of 10
N/A
CrashPlan® provides secure, scalable, and straightforward endpoint data backup, to help organizations recover from any worst-case scenario, whether it is a disaster, simple human error, a stolen laptop, ransomware, or an as-of-yet-undiscovered calamity.
$8
per month per user
Dropbox
Score 8.5 out of 10
N/A
Dropbox is a cloud storage solution, equipped with features that help users to save time, improve productivity, and collaborate with others. Users can edit PDFs, share videos, sign documents, and collaborate with stakeholders without leaving Dropbox.
$9.99
per month
Pricing
CrashPlanDropbox
Editions & Modules
No answers on this topic
Plus
$9.99
per month
Essentials
$18
per month
Business
$20
per month per user
Business Plus
$26
per month per user
Basic
Free
Offerings
Pricing Offerings
CrashPlanDropbox
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDiscount available for annual billing.
More Pricing Information
Community Pulse
CrashPlanDropbox
Considered Both Products
CrashPlan
Chose CrashPlan
I have only evaluated local backup/network storage products and Dropbox. CrashPlan is far and away superior to these. It's more reliable. It scales easily, and the management doesn't kill you. Neither do the finance folks for that matter!
Chose CrashPlan
I formerly used SOS Online Backup. It was a very similar system, originally offering unlimited backups at a price similar to Code42. After more than a year of backups, SOS informed me that they'd be reducing my storage from unlimited to 2tb, and, increasing my monthly rate by …
Chose CrashPlan
We looked at file sync solutions that require an end user to move data independently, and two major things stuck out:

1. The human error factor was high. You cannot trust people to move files, even if they are important or they've agreed to move them on a certain schedule, and …
Chose CrashPlan
Prior to CrashPlan we did not have any centrally deployed or managed backup solution with which to compare. Much of our backups were being completed on a per user basis and were therefore unreliable.
Chose CrashPlan
These were the default ad hoc backup systems used before we implemented CrashPlan. While each can be made somewhat reliable, depending on user habits and practices, none provide true continuous versioned backup, none allow a single administrative overview, and only Time Machine …
Chose CrashPlan
If you don't need the old computer (Crashplan backs up only user files by default anyway) you may want to go with a synchronization system. Having the file both online and synched on multiple computers makes it easy to work on. No matter when or where, you can work on your …
Chose CrashPlan
We selected Crashplan because it was cross platform and the most cost effective solution at the time. The closest contender was LiveBackup but after evaluating the two side by side, Crashplan was the clear winner due to the ease of use for the end users and administrators.
Chose CrashPlan
CrashPlan has a end user friendly interface and also allows us to delegate certain restore permissions to support staff.
Dropbox
Chose Dropbox
I think Dropbox is too expensive to be used as a high volume archive / backup
Chose Dropbox
I prefer Dropbox to Box. It's more familiar, and the interface is more elegant. With Dropbox I know where things are and how it is going to function. With Box, not so much. For my personal use, I also use Dropbox and like that I am again in that familiar universal workspace.
Chose Dropbox
Apples and oranges. The other products do not function nearly the same as Dropbox.
Features
CrashPlanDropbox
Data Center Backup
Comparison of Data Center Backup features of Product A and Product B
CrashPlan
8.3
1 Ratings
4% below category average
Dropbox
-
Ratings
Universal recovery9.01 Ratings00 Ratings
Instant recovery9.01 Ratings00 Ratings
Recovery verification9.01 Ratings00 Ratings
Business application protection7.01 Ratings00 Ratings
Multiple backup destinations8.01 Ratings00 Ratings
Incremental backup identification7.01 Ratings00 Ratings
Backup to the cloud8.01 Ratings00 Ratings
Flexible deployment8.01 Ratings00 Ratings
Management dashboard9.01 Ratings00 Ratings
Platform support8.01 Ratings00 Ratings
Retention options9.01 Ratings00 Ratings
Enterprise Backup
Comparison of Enterprise Backup features of Product A and Product B
CrashPlan
8.0
1 Ratings
6% below category average
Dropbox
-
Ratings
Continuous data protection10.01 Ratings00 Ratings
Replication8.01 Ratings00 Ratings
Ransomware Recovery6.01 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
CrashPlan
-
Ratings
Dropbox
7.9
1316 Ratings
5% below category average
Versioning00 Ratings7.91091 Ratings
Video files00 Ratings7.61073 Ratings
Audio files00 Ratings7.9971 Ratings
Document collaboration00 Ratings7.31145 Ratings
Access control00 Ratings8.21215 Ratings
File search00 Ratings8.01261 Ratings
Device sync00 Ratings8.31213 Ratings
Cloud Storage Security & Administration
Comparison of Cloud Storage Security & Administration features of Product A and Product B
CrashPlan
-
Ratings
Dropbox
8.1
1246 Ratings
6% below category average
User and role management00 Ratings8.11111 Ratings
File organization00 Ratings8.21227 Ratings
Device management00 Ratings8.01092 Ratings
Cloud Storage Platform
Comparison of Cloud Storage Platform features of Product A and Product B
CrashPlan
-
Ratings
Dropbox
8.1
1236 Ratings
6% below category average
Performance00 Ratings8.11225 Ratings
Reliability00 Ratings8.51232 Ratings
Storage Reports00 Ratings7.6937 Ratings
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CrashPlanDropbox
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Score 9.7 out of 10
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Score 4.3 out of 10
Medium-sized Companies
Bacula Enterprise
Bacula Enterprise
Score 9.5 out of 10
Druva Security Cloud
Druva Security Cloud
Score 9.5 out of 10
Enterprises
Bacula Enterprise
Bacula Enterprise
Score 9.5 out of 10
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Druva Security Cloud
Score 9.5 out of 10
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User Ratings
CrashPlanDropbox
Likelihood to Recommend
7.3
(84 ratings)
8.5
(1341 ratings)
Likelihood to Renew
9.9
(2 ratings)
8.0
(41 ratings)
Usability
9.0
(4 ratings)
8.1
(496 ratings)
Availability
-
(0 ratings)
6.9
(3 ratings)
Performance
-
(0 ratings)
6.1
(8 ratings)
Support Rating
5.0
(8 ratings)
6.7
(38 ratings)
Online Training
-
(0 ratings)
8.2
(2 ratings)
Implementation Rating
9.7
(2 ratings)
7.6
(4 ratings)
Configurability
-
(0 ratings)
6.4
(1 ratings)
Product Scalability
-
(0 ratings)
6.6
(4 ratings)
User Testimonials
CrashPlanDropbox
Likelihood to Recommend
CrashPlan
Individuals (SOHO), families and SMBs, who have a tight budget for offsite critical company data backup are well suited to this product. Especially if you want your data to be hosted locally (Australia in our case). Larger companies, with higher requirements and budgets would be better served elsewhere. Especially when you consider the poor technical support. Although, to be fair, their poor support may just be issues with their Pro/SMB products, as opposed to their enterprise products. However, if that is the case it's a pretty poor show/indicator still.
Read full review
Dropbox
It has been great for my real estate business as I have many files and need to keep them for a minimum of 5 years. I use it for business and personal files to stay organized. I don't care to use it for photo storage as I feel that it takes up too much space, and I prefer to keep them separate.
Read full review
Pros
CrashPlan
  • Code42 is the most affordable backup system offering unlimited storage that I could find. I came from SOS Online Backup, which I ultimately decided to drop after my monthly rate for their unlimited plan increased by 20x.
  • With Code42's unlimited storage option, I don't have to worry about the fact that my backups are significant in space. As a photographer with thousands of images at stake, I need to run large backups often.
  • Code42 runs continuously and silently in the background of my desktop computer. It is truly "set and go", so I don't have to think about it when I'm away. It runs until the designated drive has been fully backed up to my cloud storage. It will then automatically email me once the backup is complete (or, it will email me if it encounters any errors).
  • Customer service is above par. Anytime I need help, a chat agent is available (chat is my communication preference), they are always friendly, and go above and beyond to resolve my needs.
Read full review
Dropbox
  • I can share projects I need feedback on.
  • I can make projects available to editors so that they can do their work.
  • Dropbox is a place where I can store files that I can access from anywhere, even if I don't have my laptop with me at the time.
  • I have an old friend who is an acting professor in Tokyo. He loves the dialogue that I write in my novels. He converts chapters into scenework for his acting students. They get very excited when there's new material!
Read full review
Cons
CrashPlan
  • The CrashPlan program installed on your computer is Java-based vs. a native application. While this makes development for CrashPlan easier, there are a lot of drawbacks to Java programs including more resources usage, less stability, and overall more clunky interface.
  • While this was also in the Pros category - CrashPlan is an extremely powerful and flexible program, which adds a great deal of complexity. Setting up CrashPlan isn't always a simple procedure, and depending on the complexity of your backup set, can take a while to tinker around with the settings to get everything to work properly.
  • The CrashPlan desktop program consists of a Java program front end, as well as a backend service - there are times when the backend service will crash, and the front end Java program will refuse to load. Typically, restarting the service or restarting the computer will resolve the issue, but sometimes more in-depth troubleshooting is required.
  • Perhaps one of the biggest downsides to CrashPlan is its price - at $10/month/computer CrashPlan is more than double the price of some existing backup services such as Backblaze (priced at $50/year/computer). To add salt to the wound, about a year and a half ago, CrashPlan discontinued their consumer options - which were very reasonably priced at $60/year for a single computer or a family plan priced at $150/year for up to 10 computers. When these options were discontinued, the cost of backing up with CrashPlan was effectively doubled for the same feature set.
  • Along with the previous example, CrashPlan had the option to back up to a remote machine on a different network with a free Crashplan account. This option was eliminated when the consumer line of services were discontinued.
  • While the backup service provided by CrashPlan are still first in class, the above two controversial changes have broken some trust between CrashPlan and its clients.
Read full review
Dropbox
  • I’d like to be able to hover over an image/document and have it expand/enlarge without actually opening it
  • I’d love to see a carousel that lets me thumb through more quickly
  • I’m almost always in thumbnail view. I’d like to see them re-organize automatically when something is moved or deleted instead of leaving an empty space.
  • AI options for photo editing.
  • Easier pdf markups
Read full review
Likelihood to Renew
CrashPlan
No other product works as well.
Read full review
Dropbox
Dropbox is a user-friendly, easy tool which requires little to no skill and they offer a free version with a good amount of storage available. There are other file sharing tools available however at a cost. Dropbox free version I have used for years and it serves every purpose I need.
Read full review
Usability
CrashPlan
Overall, it is simple to use, lightweight, and effective.
Read full review
Dropbox
It works extremely well, and we have never had any issues with connecting or sharing files. It's very easy to use, and any team member can share, add, and delete files to a virtual drive. This is extremely helpful, and it's an amazing tool to use, ensuring everyone can connect and work together effectively.
Read full review
Performance
CrashPlan
No answers on this topic
Dropbox
Dropbox is really useful, you can access any file from anywhere and you can upload and even edit files online, but, sometimes it can be slow. Downloading, uploading, and syncing is a bit slow, it can take several minutes. Furthermore, the search engine for large amounts of data can be slow too and it is not powerful.
Read full review
Support Rating
CrashPlan
Friendly and knowledgeable support team available to assist with this product. Code 42 (formerly CrashPlan) offers unlimited storage options for reasonable costs, so you really can't go wrong with this product. They have been a reliable resource for our company, and I would recommend to others looking for an easy setup with unlimited storage.
Read full review
Dropbox
They immediately responded like in an example that I gave where one of our staff members accidentally deleted the whole Special Hope Network Dropbox, we immediately contacted Dropbox they walked us through the steps of how to retrieve the information and luckily enough we were able to retrieve the entire Dropbox and we have had back and forth with Dropbox on what to do when an employee leaves how to remove them how to add another employee.
Read full review
Online Training
CrashPlan
No answers on this topic
Dropbox
I did not personally take any training for Dropbox so I am self taught but I know when our Vice President selected Dropbox, he personally did do some training modules on it and I'm assuming it was very easy and simple to understand since he now acts like he is a pro at it!
Read full review
Implementation Rating
CrashPlan
Very easy to follow the install guide.
Read full review
Dropbox
I needed to stay current in improving my daily operations. Dropbox
was suggested to me by a former colleague two-years ago and I've been using it just fine ever since.
Read full review
Alternatives Considered
CrashPlan
Unitrends is our primary backup solution here at my place of employment, and I have no complaints. It does on-prem backups to a storage pool and with that, we chose not to also use Unitrends could storage as the cost was pretty high. Crashplan has a low cost and we were familiar with it. We found a great fit for Crashplan at a remote office with a web server, file share server, and a Domain Controller in addition to the Unitrends solution there. I also set up CrashPlan for a nonprofit org, as well as a Health foods store. I felt like I could stand behind the CrashPlan solution with my experience with it, in places like these where every dollar mattered.
Read full review
Dropbox
For me, Dropbox is so much easier to use than Google Drive. I have both because I have a client who relies on me using Google, but each time I upload something, it gets lost in translation, and the document does not appear the same in Google. Frustrating. Love Dropbox!
Read full review
Scalability
CrashPlan
No answers on this topic
Dropbox
bc i think box.com is better and more affordable
Read full review
Return on Investment
CrashPlan
  • Tremendous cost savings as the amount of data you backup doesn't impact cost. One flat rate!
  • Implementation time was minimal and requires little to no maintenance. Since installation, I've not had to correct or fix any issues. It just works.
  • We opted to supplement Code42 with another solution that allowed us to backup data to a local repository due to the amount for data that changes in our firm.
Read full review
Dropbox
  • When it works (usually if a client already has Dropbox, so they don't get the solicitation to sign up), it works flawlessly.
  • I've had multiple clients not see the "continue with download only" at the bottom and email me to resend the media another way because they don't have a Dropbox account.
Read full review
ScreenShots

CrashPlan Screenshots

Screenshot of Dashboard – Endpoints Backup, Shows: Active users, assets, completed restores, total data backed up, and users without active assets.Screenshot of Dashboard – OneDrive for Business
This screen tracks backup performance for OneDrive for Business.
Metrics: Active users, active assets, users with completed backups, assets not protected (0%), and total backup size (321.45 MB).
Reports include Data Protection Scorecard, Asset Assignment, and Capacity Savings.Screenshot of Dashboard – Microsoft Exchange
This screen presents Microsoft Exchange backup overview.Screenshot of Dashboard – SharePoint Online
This view shows backup activity for SharePoint Online.

Dropbox Screenshots

Screenshot of the action bar, that sits across the browser page can be used to record the screen, edit PDFs, upload files, create folders, get signatures, or send and track documents.Screenshot of Dropbox Replay, that lets collaborators leave frame-accurate feedback and markups directly on project files.Screenshot of Dropbox Capture, which can be used to take screen recordings, screenshots, and GIFs with one click and share them with a link.Screenshot of the interface where Dropbox lets users upload, edit, send, and sign PDFs in one place.