What users are saying about
3 Ratings
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Score 1.6 out of 100
16 Ratings
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Score 9 out of 100

Attribute Ratings

  • Cratejoy is rated higher in 1 area: Support Rating
  • WooCommerce Subscriptions is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

1.6

Cratejoy

16%
3 Ratings
9.0

WooCommerce Subscriptions

90%
6 Ratings

Likelihood to Renew

Cratejoy

N/A
0 Ratings
10.0

WooCommerce Subscriptions

100%
1 Rating

Usability

Cratejoy

N/A
0 Ratings
9.0

WooCommerce Subscriptions

90%
2 Ratings

Support Rating

10.0

Cratejoy

100%
2 Ratings
8.9

WooCommerce Subscriptions

89%
4 Ratings

Implementation Rating

Cratejoy

N/A
0 Ratings
9.0

WooCommerce Subscriptions

90%
2 Ratings

Likelihood to Recommend

Cratejoy

I will not recommend Cratejoy to anyone I know because I had a very poor experience with them. Initially, in my research, I had contacted Cratejoy to understand their platform more. I was led to believe that selling on their 'marketplace' would allow me to take advantage of a lower selling fee. We discussed how I would set up my shop and they assured me that it was done correctly so I would pay the lower amount. It took me over a year to realize I was paying the higher fee, which is about 10 times higher than the lower one. Fees are not listed anywhere in the Cratejoy administrative panels. They are not being emailed and there is no information about them anywhere UNLESS you think to go into your payment processor and look at individual transactions. Clearly, it's my responsibility to look at these things and see why the math is not adding up. However, at the time I signed up this information was not clear and I was given incorrect answers to my questions. I was operating on an assumption that took me a long time to realize and ended up costing me thousands in fees.
Anonymous | TrustRadius Reviewer

WooCommerce Subscriptions

WooCommerce Subscriptions is a solid option for WordPress based eCommerce sites, particularly if you are already using WooCommerce as your eCommerce platform. It works for simple subscriptions, allows for customization in terms of email notifications, pricing, coupons, etc. It obviously would not be a good fit for non-WordPress websites, and it may be too much if all you need are very simple subscription plans.
Anonymous | TrustRadius Reviewer

Pros

Cratejoy

  • Markets your boxes in their marketplace
  • Sets up shipping so it's easier and cheaper
  • Helps get your online subscription boxes started
Anonymous | TrustRadius Reviewer

WooCommerce Subscriptions

  • Ease of ability for customers to purchase a product and choose their re-occurring timelines.
  • Well laid out admin UI to manage orders
  • Fair amount of customizable options within the plugin to suit varying needs
  • Updating the plugin is quick and painless
Jeff Montgomery | TrustRadius Reviewer

Cons

Cratejoy

  • Fees
  • Transparency
  • Customer service
Anonymous | TrustRadius Reviewer

WooCommerce Subscriptions

  • Better syncing to ActiveCampaign for renewal reminders
  • Make it easier for clients to update their credit cards and have it automatically apply to all subscriptions
Heather Stephens | TrustRadius Reviewer

Pricing Details

Cratejoy

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

WooCommerce Subscriptions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Cratejoy

No score
No answers yet
No answers on this topic

WooCommerce Subscriptions

WooCommerce Subscriptions 10.0
Based on 1 answer
We are very likely to renew our Woo Commerce subscriptions add on. We are dedicated to WordPress and plan to grow our business significantly. Woo Commerce subscriptions enables us to manage and extend our subscription revenue easily. We did not have this a few years ago and we have seen the uplift in revenue from using it!
Anonymous | TrustRadius Reviewer

Usability

Cratejoy

No score
No answers yet
No answers on this topic

WooCommerce Subscriptions

WooCommerce Subscriptions 9.0
Based on 2 answers
I like almost everything about WooCommerce Subscriptions EXCEPT one of the main reasons we started using it has never worked out. When we started this subscription box company, I discovered that it was difficult to track how many of each unique product we needed to order to fulfill subscriptions. In my naivete, I thought it was a simple task . 4 years later, I have recently developed my own custom solution (after learning 5 different programming languages) and I now use the WooCommerce and WooCommerce Subscriptions API to get the data I need from the store en masse. Basically, I offer multiple selections that customers can make as part of their subscriptions. WooCommerce does not offer totals or reports for anything up that is not tracked using a 'variation ID' which you have to manually generate. My products have 80 or so variations per product sometimes and the WooCommerce system was actually a little buggy when I tried setting them all up at once so I gave up. Now I know that without that info, the selections in orders are treated as metadata and handled almost as if they are not relevant to the order
Anonymous | TrustRadius Reviewer

Support Rating

Cratejoy

Cratejoy 10.0
Based on 2 answers
Whether it be their upper management or their customer support crew, they have always acted and treated me like they care. Probably because we make them a lot of money, but nonetheless they do a great job whenever any issue comes up. I even met them in person!
Anonymous | TrustRadius Reviewer

WooCommerce Subscriptions

WooCommerce Subscriptions 8.9
Based on 4 answers
The ticketing system of WooCommerce and WooCommerce Subscriptions is not state of the art. I wish it were an intercom type of support, But I honestly very rarely need support so it's partially a non-issue. Documentation is also very good so it preemptively addresses things that you might typically need support on. One thing I hate about WooCommerce plugins' support MO is that you're always asked to reset to the standard WP theme and deactivate all plugins, which is near impossible to do in a production environment. So their preliminary steps for offering support are highly onerous.
Kejda Gjermani | TrustRadius Reviewer

Implementation Rating

Cratejoy

No score
No answers yet
No answers on this topic

WooCommerce Subscriptions

WooCommerce Subscriptions 9.0
Based on 2 answers
It was a smooth and easy implementation for us. Downloaded the add-on and made a few integrations to salesforce and shipstation and we were up and running within a day
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cratejoy

Cratejoy streamlines the process so there's less to figure out on your own.
Anonymous | TrustRadius Reviewer

WooCommerce Subscriptions

WooCommerce Subscriptions is more robust than Cratejoy in every way but Cratejoy is a prepackaged solution that you don't have to build. If you have the time and patience, WooCommerce Subscriptions is the much better way to go because you would be cutting out the extremely high fees that Cratejoy charges per transaction in their marketplace and you would be setting yourself up for growth in the future as you continue to develop your own store.
Anonymous | TrustRadius Reviewer

Return on Investment

Cratejoy

  • Lots of sales!
  • 10% commission paid to them
Anonymous | TrustRadius Reviewer

WooCommerce Subscriptions

  • Increased recurring monthly/yearly revenue
  • Decreased time spent managing billing and subscriptions manually
  • Eliminated manual onboarding time, creating accounts by hand, etc.
Anonymous | TrustRadius Reviewer

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