What users are saying about
10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.7 out of 100
Based on 10 reviews and ratings
Google Chat
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103 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 103 reviews and ratings
Feature Set Ratings
Project Management
Creately
Feature Set Not Supported
N/A
8.8
Google Chat
88%
Google Chat ranks higher in 7/7 features
Google Chat ranks higher in 7/7 features
Task Management
N/A
0 Ratings
8.7
87%
8 Ratings
Gantt Charts
N/A
0 Ratings
8.8
88%
5 Ratings
Scheduling
N/A
0 Ratings
8.7
87%
11 Ratings
Workflow Automation
N/A
0 Ratings
8.3
83%
7 Ratings
Mobile Access
N/A
0 Ratings
9.3
93%
16 Ratings
Search
N/A
0 Ratings
9.0
90%
14 Ratings
Visual planning tools
N/A
0 Ratings
8.6
86%
7 Ratings
Communication
Creately
Feature Set Not Supported
N/A
9.1
Google Chat
91%
Google Chat ranks higher in 8/8 features
Google Chat ranks higher in 8/8 features
Chat
N/A
0 Ratings
9.3
93%
17 Ratings
Notifications
N/A
0 Ratings
8.9
89%
17 Ratings
Discussions
N/A
0 Ratings
8.3
83%
15 Ratings
Surveys
N/A
0 Ratings
8.6
86%
10 Ratings
Internal knowledgebase
N/A
0 Ratings
9.3
93%
8 Ratings
Integrates with GoToMeeting
N/A
0 Ratings
9.4
94%
7 Ratings
Integrates with Gmail and Google Hangouts
N/A
0 Ratings
9.8
98%
15 Ratings
Integrates with Outlook
N/A
0 Ratings
9.0
90%
6 Ratings
File Sharing & Management
Creately
Feature Set Not Supported
N/A
8.5
Google Chat
85%
Google Chat ranks higher in 8/8 features
Google Chat ranks higher in 8/8 features
Versioning
N/A
0 Ratings
8.4
84%
11 Ratings
Video files
N/A
0 Ratings
7.6
76%
14 Ratings
Audio files
N/A
0 Ratings
8.0
80%
13 Ratings
Document collaboration
N/A
0 Ratings
8.7
87%
14 Ratings
Access control
N/A
0 Ratings
8.5
85%
11 Ratings
Advanced security features
N/A
0 Ratings
8.0
80%
12 Ratings
Integrates with Google Drive
N/A
0 Ratings
9.2
92%
15 Ratings
Device sync
N/A
0 Ratings
9.1
91%
15 Ratings
Attribute Ratings
- Google Chat is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend
8.4
Creately
84%
2 Ratings
8.7
Google Chat
87%
17 Ratings
Likelihood to Renew
Creately
N/A
0 Ratings
10.0
Google Chat
100%
1 Rating
Usability
Creately
N/A
0 Ratings
8.0
Google Chat
80%
2 Ratings
Support Rating
5.6
Creately
56%
4 Ratings
7.2
Google Chat
72%
3 Ratings
Likelihood to Recommend
Creately
Very good online option for flowcharts and other purposes; can be quite cost-effective, too, depending on how you use it.
Office Manager
Bates Group LLCFinancial Services, 51-200 employees
Google Chat
Well suited for businesses of all sizes. HOWEVER, I would say keep the chat groups limited at the departmental level, ensure that your moderator or the individual responsible for the group keeps it on topic, and have your IT team monitor it from time to time. Google Chat gets used so much in our organization that we have rules and regs in our Employee Handbook regarding its proper use (and when used PROPERLY, it can be very effective).
Division Manager
Heartland Payment SystemsFinancial Services, 5001-10,000 employees
Pros
Creately
- Creately provides the same experience that other similar tools (i.e. Visio) provides, but presents it in a much more colorful, unique manner. The colors are vibrant, and my clients have always been impressed with the quality and feel.
- Creately provides a lot of creative control over how your images look. I can play with the opacity and color scheme, or use what they already provide.
- Creately also allows me to create wireframes for clients to review, whether desktop or mobile. I can create simple, easy to understand frames and concepts in minutes - they're super professional looking and ready to share.
- I like the pricing model. Right now I can pay month-to-month, or pay a one-time fee for a year. It's also less expensive than Visio, which is very nice.
Senior Business Analyst
Southwest Gas CorporationUtilities, 1001-5000 employees
Google Chat
- Google Hangouts Chat allows you to send and receive messages real time with emoticons that can help you express your mood.
- You can download and upload image file that can be use for business process and more.
- Google Hangouts Chat also allows you to make a calls to reach other users.What I like the most is the awesome screen sharing while on call.

Verified User
Advisor in Customer Service
Consumer Services Company, 10,001+ employeesCons
Creately
- The transition Creately made this year to their new non-Flash platform seems to almost function like a beta release in some instances.
- Customer support sometimes takes a while to return and the responses are not always the best or most helpful. Follow up isn't great, either.
Office Manager
Bates Group LLCFinancial Services, 51-200 employees
Google Chat
- I wish it was easier to turn the sound off, I hate being in meetings and my chat is blowing up.
- Needing to "accept" a chat invite from someone within my org seems counter-intuitive.
- Some people have trouble getting their notifications before midnight, somehow?
- Prior to downloading the app, group messages didn't come up for me on my computer.

Verified User
Team Lead in Other
Non-profit Organization Management Company, 11-50 employeesPricing Details
Creately
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
Optional
6.95
Starting Price
$40 per month
Creately Editions & Modules
On-premise Edition
Creately Desktop | $751 |
---|---|
Creately Server | 6.951 |
- per user
SaaS Edition
Creately Online Personal | 6.951 |
---|---|
Creately Team 5 | $401 |
Creately Team 10 | $801 |
Creately Team 25 | $2001 |
- per month
Additional Pricing Details
We offer deeply discounted prices for non profits, educational institutes and charities.Google Chat
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Google Chat Editions & Modules
—
Additional Pricing Details
—Usability
Creately
No score
No answers yet
No answers on this topic
Google Chat
Google Chat 8.0
Based on 2 answers
It's not perfect. There are occasional glitches, drop-outs, and it takes a bit to get everything loaded and working. But it is significantly better than Zoom or GoToMeeting when you're in instructional settings. I know my teacher friends here like it and the administrators and parents seem to be satisfied too.
Electrician/Props/Wardrobe/Makeup Artist/Wigs
IATSEInformation Technology & Services, 11-50 employees
Support Rating
Creately
Creately 5.6
Based on 4 answers
I haven't used Creately's support. I don't know what to rate this to be honest. If there was an "N/A," I'd use that. I like products where I don't have to do a lot of research or studying to learn how to use the software. Creately allows me to jump in and go.
Senior Business Analyst
Southwest Gas CorporationUtilities, 1001-5000 employees
Google Chat
Google Chat 7.2
Based on 3 answers
I have not needed to contact the support folks for Google Hangouts Chat, so I can't speak to this with any accuracy. The online instructions are fairly clearly written, so it is fairly intuitive to start with. I did not feel the need to use the support people anyway.
Electrician/Props/Wardrobe/Makeup Artist/Wigs
IATSEInformation Technology & Services, 11-50 employees
Alternatives Considered
Creately
In terms of pricing and functionality, Creately was the clear winner at the time, although the jury is still out on Creately's new version in terms of how simple it may be to use.
Office Manager
Bates Group LLCFinancial Services, 51-200 employees
Google Chat
Prior to Google Hangouts, our company used Spark. Spark was not integrated into our email, therefore it couldn't be easily accessed in the same browser. With Spark we also couldn't search our emails for keywords in a conversation, searching had to be done manually. The one feature I enjoyed about Spark was a request to get a user's attention: If I had an urgent question and I wanted to ensure the recipient saw my message/question, I would request their attention and the message screen would pop up on their screen.

Verified User
C-Level Executive in Customer Service
Hospital & Health Care Company, 51-200 employeesReturn on Investment
Creately
- Creately is less expensive and dare I say more professional looking than Visio. It looks great at a fraction of the price.
- Creately allows me to share ideas and processes with my clients. It shows that I understand their business processes, and increases their trust in my abilities to work with them.
Senior Business Analyst
Southwest Gas CorporationUtilities, 1001-5000 employees
Google Chat
- In my work it allows us to report troubles that may cost loss of investment thru Google Hangouts Chat we were able to communicate on how to fix it.
- I hope we can make it on our own choice of colors to heightened workers vibe
- It is connected to your email
Agent
Sykes AsiaTelecommunications, 10,001+ employees