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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Google Chat

    Score7.9 out of 10
    N/AGoogle Chat, formerly Hangouts Chat, is a collaboration tool competing with Slack, designed to make it easy for teams to be able to get their work done in one place. From direct messages to group conversations, Chat helps teams collaborate, and with dedicated, virtual rooms to house projects over time — plus threaded conversations — Chat helps users track progress and follow up tasks. Chat currently supports 28 languages and each room can support up to 8,000 members.N/A
    Pricing
    Google Chat
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Google Chat
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Google Chat
    Considered Both Products
    Google
    Chose Google Chat
    It doesn't need to much to get started if you have a personal Google account. If you have a business account setup by your organization, you need permissions to use it, however this is something good to have this customizable part from Google Chat. We can create groups, attach …
    Incentivized
    Chose Google Chat
    Slack has a few more features than Google Chat. Slack, for a long time, had thread chats that grouped a thread of thoughts together, making the main chat group space a lot less cluttered. A while back, Google Chat implemented a similar thing in a different but similar way, …
    Incentivized
    Chose Google Chat
    Google Chat is very user friendly and I think it is using low level memory or ram we can say of system. Means it loads quickly, not taking too much time that other tools
    Incentivized
    Chose Google Chat
    Slack is actually expensive for larger teams, and their free plan has limitations on message history and file storage so that is the we moved to Google Chat.
    Incentivized
    Chose Google Chat
    For the above platforms, it is always intended for the larger audience when your business communication has a limited stack you prefer choosing the best and simple communication platform rather than spending on a platform that charges per license. AS we need simple secure and …
    Incentivized
    Chose Google Chat
    The main reason why we chose it - the overall G Suite solution, that we bought. We have Google Calendar, GMail & Chat built in. In order not to waste money - we decided to use Google Chat. It works fine, however, as said before, if you had experience with Slack - then you might …
    Incentivized
    Chose Google Chat
    I use it because of it is already available into the google gmail so for using this I do not have to install any external software for this which can take the storage of my device for installation. The other software was taking much data in comparison to the Google Chat.
    Incentivized
    Chose Google Chat
    You do not need to download anything when using Google Chat yet in Webex sometimes it does only work if you download a file. This is similar to Skype where you need to have the application on your computer. Google Chat has added a lot with the great support they have online.
    Incentivized
    Chose Google Chat
    Our organization uses the entire Google Suite of products, so the integration with Google Drive and especially Gmail made this decision a "no brainer". In canvassing most of our employees, many of them had more experience using this product as opposed to Skype, and the …
    Incentivized
    Chose Google Chat
    Switched from Telegram to Google chat as it is more professional and it's integration with other google app is excellent
    Incentivized
    Chose Google Chat
    Google Hangouts is the better app for saving chats. With Slack, you'll need to buy a premium license and if your team reaches more than 20 members then things can get expensive. Slack may be cheaper initially but as soon as somebody adds new employees or contractors they will …
    Incentivized
    Chose Google Chat
    [Google Hangouts Chat] is low cost, easy to use, and built into most Android smartphones.
    Incentivized
    Chose Google Chat
    I don't use Teams internally so as an outside user I find Google Chat easier to use and integrate into our overall software.
    Incentivized
    Chose Google Chat
    Compared to major products, I would say Google Hangouts Chat is very effective, affordable and resourceful. The ease of integration with other Google products makes it even better.
    Incentivized
    Chose Google Chat
    Google Hangouts Chat is better in many ways compared to other products. First, it is affordable. Secondly, integration with other Google products is straightforward. Thirdly and most importantly, I find Google Hangouts Chat more capable than other tools in its category.
    Incentivized
    Chose Google Chat
    Google hangout is very easy to install and you do not have to purchase this feature additionally, this comes with the google product. You can use this product even without installing the additional software. You can work while chatting with your colleagues easily. It can work …
    Incentivized
    Chose Google Chat
    For me, I'd rather use Google Hangouts Chat than Microsoft Teams. Based on my experience Google Hangouts is way less complicated than Microsoft Teams. I don't like complicated and Microsoft Teams for me is complicated. Let's say for a first-time user for both platforms I'd say …
    Incentivized
    Chose Google Chat
    Google Hangouts Chat is simple to use and understand unlike other complicated solutions. The software is affordable and offers great features and integration with other Google products is easy which is a plus. In a nutshell, I haven't used such a resourceful software and we …
    Incentivized
    Chose Google Chat
    It integrates much easier.
    Incentivized
    Chose Google Chat
    Since Google Hangouts Chat comes integrated with G-suite, it just works without any adjustments to our organization's workflows. Other products fail on that front and therefore are not encouraged to be used.
    Incentivized
    Chose Google Chat
    Hangouts was buggy and had frequent crashes, but Hangouts Chat has no such issues so far.
    Incentivized
    Chose Google Chat
    Schools, in my area at least, are not being allowed to use Zoom because of incidences of security breaches known as "Zoom bombs," so the schools here chose to use Google Hangouts Chat. That means if I want to talk to the kids or the teachers, I need to use Google Hangouts Chat.
    Incentivized
    Chose Google Chat
    Prior to Google Hangouts, our company used Spark. Spark was not integrated into our email, therefore it couldn't be easily accessed in the same browser. With Spark we also couldn't search our emails for keywords in a conversation, searching had to be done manually. The one …
    Incentivized
    Key User Insights
    Would buy again
    92%
    Would buy again
    24 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    26 Answers
    Happy with the feature set
    92%
    Happy with the feature set
    24 Answers
    Lived up to sales and marketing promises
    94%
    Lived up to sales and marketing promises
    16 Answers
    Implementation went as expected
    95%
    Implementation went as expected
    19 Answers
    Features
    Google Chat
    Project Management
    Comparison of Project Management features of Google Chat
    Feature
    Google Chat
    8.3
    26 Ratings
    7% above category average
    Task Management8.014 Ratings
    Gantt Charts8.29 Ratings
    Scheduling8.616 Ratings
    Workflow Automation7.412 Ratings
    Mobile Access9.225 Ratings
    Search9.123 Ratings
    Visual planning tools7.713 Ratings
    Communication
    Comparison of Communication features of Google Chat
    Feature
    Google Chat
    8.9
    26 Ratings
    11% above category average
    Chat9.826 Ratings
    Notifications9.126 Ratings
    Discussions8.824 Ratings
    Surveys9.417 Ratings
    Internal knowledgebase8.915 Ratings
    Integrates with GoToMeeting8.07 Ratings
    Integrates with Gmail and Google Hangouts8.215 Ratings
    Integrates with Outlook9.06 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Google Chat
    Feature
    Google Chat
    8.6
    26 Ratings
    7% above category average
    Versioning8.817 Ratings
    Video files7.623 Ratings
    Audio files7.922 Ratings
    Document collaboration8.021 Ratings
    Access control9.318 Ratings
    Advanced security features9.319 Ratings
    Integrates with Google Drive8.115 Ratings
    Device sync9.624 Ratings
    Best Alternatives
    Google Chat
    Small Businesses
    Flock
    Score9.5 out of 10
    Medium-sized Companies
    Troop Messenger
    Score9.8 out of 10
    Enterprises
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    All AlternativesView all alternatives
    User Ratings
    Google Chat
    Likelihood to Recommend
    9.2
    (26 ratings)
    Likelihood to Renew
    8.0
    (2 ratings)
    Usability
    8.9
    (9 ratings)
    Support Rating
    7.3
    (3 ratings)
    User Testimonials
    Google Chat
    Likelihood to Recommend
    Google
    It is a easy and quick way to chat and send instant message using the Google account, even send files, emojis, create groups. I have used it to communicate even with external people with a personal gmail account and is great to stay in touch with all around. I recommend it for anyone who wants to stay communicated using a google account.
    Incentivized
    Read full review
    Pros
    Google
    • When discussing about a specific project, I can quickly share google docs or sheets within the chat which helps my team to view the document in real time and they do not have to leave the conversation.
    • Scheduling a meeting with someone is very easy on Google Chat.
    • We have remote team members in different time zones and instead of waiting for emails we use Google Chat to quickly discuss anything.
    Incentivized
    Read full review
    Cons
    Google
    • Google Hangouts Chat has a room for improvement in customizing the themes background.The themes are outdated and hard to change if you don't know the right key to change it.
    • It could be more user friendly if there will be no hidden features. Formatting messages is very likely to use and fun.
    • With conversations going on about everything all the time, it's easy to get pulled into far too many discussions but sometimes its hard to mention names because it shows many result even the users are not included on the chat room.
    Incentivized
    Read full review
    Likelihood to Renew
    Google
    The updates, support, general reviews on Google Chat are great everywhere. The development of the features is ongoing and this adds a great value to Google as a big company in the market. Other applications are limiting communication while Google Chat is allowing communication to grow. It is very easy to use it and teach others how to use Google Chat.
    Read full review
    Usability
    Google
    As stated from the starting we found this application is well suited for a small audience and a group of people across the organization can be communicated easily with no additional hectic of doing any setup. When you have a Gmail account ready then you can easily access google chat and continue the communication. This tool is simple,secure and robust helping the global leading partner for their internal precise communication and handling the tasks in a great way
    Incentivized
    Read full review
    Support Rating
    Google
    I have not needed to contact the support folks for Google Hangouts Chat, so I can't speak to this with any accuracy. The online instructions are fairly clearly written, so it is fairly intuitive to start with. I did not feel the need to use the support people anyway.
    Incentivized
    Read full review
    Alternatives Considered
    Google
    Slack has a few more features than Google Chat. Slack, for a long time, had thread chats that grouped a thread of thoughts together, making the main chat group space a lot less cluttered. A while back, Google Chat implemented a similar thing in a different but similar way, making the group less crowded. They are catching up.
    Incentivized
    Read full review
    Return on Investment
    Google
    • In my work it allows us to report troubles that may cost loss of investment thru Google Hangouts Chat we were able to communicate on how to fix it.
    • I hope we can make it on our own choice of colors to heightened workers vibe
    • It is connected to your email
    Incentivized
    Read full review
    ScreenShots