Creatio vs. SAP Build

Creatio is well suited in following scenarios: Complex Business process modelling and automation, Low code No code development which is best for efficient timelines, customized reporting and dashboarding, seamless integration with other technologies. Scenarios where Creatio is less appropriate: Solutions which require high cutomizations on the frontend side as this can be done by javascript modifications but it increases the load on the page and slows it down.

Incentivized

SAP Build is a strong and reliable partner with a rich FAQ and consulting power. New features make sense and are easy to distribute within the team and to end users. The community is nice, and there are many discussions on product development, shared solutions, and productivity improvements. UI is also one of the strongest points.

Incentivized

• Creatio's client success team is super. The team is collaborative, solution-oriented, and client-driven. We have weekly meetings with the team. They show up prepared with solutions/ideas to business requests and they are clearly engaged.
• Creatio's infrastructure team has been critical to our ability to execute our cloud strategy. They have worked with us to set up our testing and production environments within Azure, assisted in testing, and are responsive and flexible to our unique requirements.
• Creatio has been very flexible to requests for customization. We have taken their low-code out-of-the-box solution and "Ringlerized" it. The benefit for us is an application that meets our niche business needs.

• SAP Build Workzone is a cloud ready service that it can provide access to users over cloud. It really liked it because for Non-SAP users they don't need to have seperate logins to access SAP systems
• SAP Build LCNC helps to create an app either from scratch or take reference from existing apps and develop on top of it
• SAP Build Code is pro-developer tool helps for creating enterprise ready web apps

Incentivized

• When we started using Creatio in 2022 the new user interface had just been released and did not include all the features we needed; however, we used a more classic user interface and were still satisfied with the results.
• The ability to capture a digital signature directly within the application was missing in the base system; however, Creatio connected us with a partner that provided a solution for this specific situation.

• Comparing to other RPA Tools, SAP Build automation lacks enough user guidance.
• Licensing is a little bit confusing.
• From a technical perspective, older versions of the automation part are not always stable, but the other services (workflow, business rules, apps, etc.) are much more stable.

Incentivized

We have always used a CRM and Creatio has proven to be much more effective in meeting our needs than our previous provider. Its customizability will allow us to adapt this product as our business may change in the future.

Incentivized

SAP Build that enables rapid creation of enterprise-grade applications, automations, and business sites. It empowers both business users and developers to collaborate effectively while leveraging SAP-grade security, identity, and integration capabilities. SAP Build integrates seamlessly with SAP systems, supports governance and lifecycle management, and accelerates digital transformation by reducing development time and effort.

Incentivized

It's very user friendly, at least to me ;-) No downtime, quick with updates, lot's op possibilities and options to explore and work with. I also realy like to use the Creatio Academy, it's a bit much but in this case less is more is the opposite: the more the better

It offers a user friendly low-code interface with easily drag and drop feature that make application accessible to both developers and users. The UI interface for building flows , designing interface and connecting with other SAP services. This platform enables quick development and quick proto-type and process automation. But, some advanced feature like complex integration may need deeper knowledge in that.

Other than the daily maintenance window where the server may be inaccessible for a few minutes, there have been no issues with accessing our Creatio site. The daily maintenance window is outside normal business hours so it does not affect our Users - just myself when I am looking to implement changes.

Incentivized

Some Users have reported slow responses from the server at times which seems to be localized. Users are based across four different time zones and the issue is intermittent.

Incentivized

Creatio support is generally very responsive and often responds much faster than the expected SLAs. We have very rarely had "blocking" problems when creating new applications or features, and in all cases, Creatio has been able to help us or direct us to a solution. Overall, we are very satisfied with their support.

Incentivized

There are, for example, great blog writings about automation cases and examples. The studio version is updated often. There are also useful OpenSAP online courses.

Incentivized

Most of the roadblocks to learning were not discovered until the users were actually in the system using it on a day to day basis. Our Customer Success Manager has offered to setup additional training sessions as needed to close the gaps in our learning. Some areas which required some additional training are setting up filters, dashboards, and generating reports.

Incentivized

Online training helped to understand the drag and drop processes, building UI. Creating a workflow and process automation. Developing workflow and deploying WF. Helped to reduce the errors. It helped to understand the training easily. And online training gave good insights for low code no code solutions and create actions, forms.

The project manager for our implementation was great to work with and took the time to understand our business. We felt very comfortable going into the project with a reasonable scope of work to provide us with a functional version of Creatio to meet our needs. Unfortunately, we came across multiple challenges with this partner in their deliverables and timelines. Thankfully Creatio was able to provide support resources to ensure we were able to launch. We have since changed partners for our third-party support.

Incentivized

Yes we are implementing a custom solution of Customer PO on sap build code and BPA

Incentivized

Creatio is miles ahead of Infor - now, looking back on Infor, it seems very dated and restricted. I love how you can work things out and change things yourself in Creatio. And if things are a bit more complicated, you have your dedicated team person to help you. We have Olga, who is amazing and really understands what we are trying to achieve.

SAP build holds upper hand for seamless integration of SAP S/4HANA system with SAP Build app. Process automation is better than .net functionality. No need for any functionality and prior coding knowledge in case of SAP Build App. It is very user friendly and applications developed are also user friendly.

Incentivized

I can see the promise of how it can be customized to other aspects of our business.

Incentivized

• We went from manually processing Work Orders into Invoices once a day - representing significant impact to turn around speeds - to submitting automatically in real time, eliminating a great deal of human transcription errors and freeing up a great deal of operations time
• Custom Implementation automation in Creatio has eliminated 4-6 hours of configuration work per sale in comparison to our old manual methods

• SAP Build apps has a high ROI. Development is fast and cloud pricing is good.
• Business objectives are handled better than any other solution for custom app development in the SAP ecosystem.
• Process Automation workflows are very fast to develop, mostly graphically, and work very well.

Incentivized