What users are saying about
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Top Rated
66 Ratings

Creatio

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Top Rated
66 Ratings
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Score 9.1 out of 100
233 Ratings
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Score 7.5 out of 100

Feature Set Ratings

    Low-Code Development

    9.3

    Creatio

    93%

    Sugar Sell (SugarCRM)

    Feature Set Not Supported
    N/A
    Creatio ranks higher in 6/6 features

    Visual Modeling

    9.2
    92%
    27 Ratings
    N/A
    0 Ratings

    Drag-and-drop Interfaces

    9.4
    94%
    29 Ratings
    N/A
    0 Ratings

    Platform Security

    9.5
    95%
    28 Ratings
    N/A
    0 Ratings

    Platform User Management

    9.2
    92%
    30 Ratings
    N/A
    0 Ratings

    Reusability

    9.1
    91%
    28 Ratings
    N/A
    0 Ratings

    Platform Scalability

    9.2
    92%
    29 Ratings
    N/A
    0 Ratings

    Sales Force Automation

    Creatio

    Feature Set Not Supported
    N/A
    8.6

    Sugar Sell (SugarCRM)

    86%
    Sugar Sell (SugarCRM) ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.9
    89%
    32 Ratings

    Workflow management

    N/A
    0 Ratings
    8.6
    86%
    28 Ratings

    Territory management

    N/A
    0 Ratings
    8.8
    88%
    26 Ratings

    Opportunity management

    N/A
    0 Ratings
    8.8
    88%
    26 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    8.9
    89%
    29 Ratings

    Contract management

    N/A
    0 Ratings
    8.7
    87%
    26 Ratings

    Quote & order management

    N/A
    0 Ratings
    8.1
    81%
    24 Ratings

    Interaction tracking

    N/A
    0 Ratings
    8.0
    80%
    30 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    8.6
    86%
    25 Ratings

    Customer Service & Support

    Creatio

    Feature Set Not Supported
    N/A
    8.9

    Sugar Sell (SugarCRM)

    89%
    Sugar Sell (SugarCRM) ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    9.1
    91%
    24 Ratings

    Call center management

    N/A
    0 Ratings
    8.8
    88%
    19 Ratings

    Help desk management

    N/A
    0 Ratings
    8.7
    87%
    17 Ratings

    Marketing Automation

    Creatio

    Feature Set Not Supported
    N/A
    8.3

    Sugar Sell (SugarCRM)

    83%
    Sugar Sell (SugarCRM) ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.9
    89%
    22 Ratings

    Email marketing

    N/A
    0 Ratings
    7.7
    77%
    23 Ratings

    CRM Project Management

    Creatio

    Feature Set Not Supported
    N/A
    9.0

    Sugar Sell (SugarCRM)

    90%
    Sugar Sell (SugarCRM) ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    9.1
    91%
    26 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    8.9
    89%
    18 Ratings

    Reporting

    N/A
    0 Ratings
    8.9
    89%
    24 Ratings

    CRM Reporting & Analytics

    Creatio

    Feature Set Not Supported
    N/A
    9.0

    Sugar Sell (SugarCRM)

    90%
    Sugar Sell (SugarCRM) ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    8.9
    89%
    24 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    9.1
    91%
    25 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.9
    89%
    27 Ratings

    Customization

    Creatio

    Feature Set Not Supported
    N/A
    8.8

    Sugar Sell (SugarCRM)

    88%
    Sugar Sell (SugarCRM) ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    8.9
    89%
    29 Ratings

    Custom objects

    N/A
    0 Ratings
    9.1
    91%
    26 Ratings

    Scripting environment

    N/A
    0 Ratings
    8.9
    89%
    19 Ratings

    API for custom integration

    N/A
    0 Ratings
    8.4
    84%
    25 Ratings

    Security

    Creatio

    Feature Set Not Supported
    N/A
    8.7

    Sugar Sell (SugarCRM)

    87%
    Sugar Sell (SugarCRM) ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    9.1
    91%
    21 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.2
    82%
    26 Ratings

    Social CRM

    Creatio

    Feature Set Not Supported
    N/A
    8.6

    Sugar Sell (SugarCRM)

    86%
    Sugar Sell (SugarCRM) ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    8.8
    88%
    19 Ratings

    Social engagement

    N/A
    0 Ratings
    8.5
    85%
    16 Ratings

    Integrations with 3rd-party Software

    Creatio

    Feature Set Not Supported
    N/A
    8.7

    Sugar Sell (SugarCRM)

    87%
    Sugar Sell (SugarCRM) ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    8.9
    89%
    19 Ratings

    Compensation management

    N/A
    0 Ratings
    8.5
    85%
    13 Ratings

    Platform

    Creatio

    Feature Set Not Supported
    N/A
    8.3

    Sugar Sell (SugarCRM)

    83%
    Sugar Sell (SugarCRM) ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    8.3
    83%
    20 Ratings

    Attribute Ratings

    • Creatio is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Usability
    • Creatio and Sugar Sell (SugarCRM) are tied in 1 area: Support Rating

    Likelihood to Recommend

    9.2

    Creatio

    92%
    52 Ratings
    8.3

    Sugar Sell (SugarCRM)

    83%
    57 Ratings

    Likelihood to Renew

    9.1

    Creatio

    91%
    2 Ratings
    8.2

    Sugar Sell (SugarCRM)

    82%
    26 Ratings

    Usability

    9.2

    Creatio

    92%
    36 Ratings
    8.7

    Sugar Sell (SugarCRM)

    87%
    10 Ratings

    Availability

    Creatio

    N/A
    0 Ratings
    10.0

    Sugar Sell (SugarCRM)

    100%
    2 Ratings

    Performance

    Creatio

    N/A
    0 Ratings
    10.0

    Sugar Sell (SugarCRM)

    100%
    2 Ratings

    Support Rating

    9.2

    Creatio

    92%
    35 Ratings
    9.2

    Sugar Sell (SugarCRM)

    92%
    18 Ratings

    In-Person Training

    Creatio

    N/A
    0 Ratings
    9.0

    Sugar Sell (SugarCRM)

    90%
    1 Rating

    Online Training

    Creatio

    N/A
    0 Ratings
    8.0

    Sugar Sell (SugarCRM)

    80%
    1 Rating

    Implementation Rating

    Creatio

    N/A
    0 Ratings
    9.0

    Sugar Sell (SugarCRM)

    90%
    9 Ratings

    Product Scalability

    Creatio

    N/A
    0 Ratings
    9.0

    Sugar Sell (SugarCRM)

    90%
    1 Rating

    Likelihood to Recommend

    Creatio

    Contracts are a big part of our business, and being able to create tracking and dashboards for this has made our contracts process so much smoother. Also, being able to integrate docu-sign means you can do everything through the system, rather than having to go back and forth and duplicate things.
    Lisa Taylor | TrustRadius Reviewer

    Sugar Sell (SugarCRM)

    If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure.If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.
    Anonymous | TrustRadius Reviewer

    Pros

    Creatio

    • Creatio's client success team is super. The team is collaborative, solution-oriented, and client-driven. We have weekly meetings with the team. They show up prepared with solutions/ideas to business requests and they are clearly engaged.
    • Creatio's infrastructure team has been critical to our ability to execute our cloud strategy. They have worked with us to set up our testing and production environments within Azure, assisted in testing, and are responsive and flexible to our unique requirements.
    • Creatio has been very flexible to requests for customization. We have taken their low-code out-of-the-box solution and "Ringlerized" it. The benefit for us is an application that meets our niche business needs.
    Butch Knowlton | TrustRadius Reviewer

    Sugar Sell (SugarCRM)

    • Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
    • Exporting granular reports into excel for in depth analysis and actionable measures.
    • Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.
    Anonymous | TrustRadius Reviewer

    Cons

    Creatio

    • Documentation could sometimes be more intuitive
    • Lots of third-party applications, so frustrating when only the connector you need is missing
    • The possibilities are very large, so it is difficult to properly channel resources and needs within the company regarding this platform
    Jacob Grabowski | TrustRadius Reviewer

    Sugar Sell (SugarCRM)

    • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
    • General layout could be improved by the addition of modern templates to customize the standard look and feel
    • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Creatio

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $0 per month per user

    Creatio Editions & Modules

    On-premise Edition
    Studio Creatio Enterprise$251
    Studio Creatio Free$01
    1. per user/per month
    SaaS Edition
    Studio Creatio Free$01
    Studio Creatio Enterprise$251
    Sales Creatio Team Edition$301
    Sales Creatio Commerce Edition$351
    Sales Creatio Enterprise Edition$601
    1. per month per user
    Additional Pricing Details

    Sugar Sell (SugarCRM)

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $52 per month

    Sugar Sell (SugarCRM) Editions & Modules

    Edition
    Sugar Sell$80.001
    Sugar Professional$52.001
    Sugar Enterprise$85.001
    1. Per User/Per Month (billed annually)
    Additional Pricing Details

    Likelihood to Renew

    Creatio

    Creatio 9.1
    Based on 2 answers
    I don't think we could be without it now.
    Lisa Taylor | TrustRadius Reviewer

    Sugar Sell (SugarCRM)

    Sugar Sell (SugarCRM) 8.2
    Based on 26 answers
    Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
    Andrew Dunifer, MBA/MS MIS | TrustRadius Reviewer

    Usability

    Creatio

    Creatio 9.2
    Based on 36 answers
    The user interface of Creatio is quite friendly. It is intuitive for new users to start using the software. It is also fairly straightforward to setup. Business users are able to become productive with Creatio in a short amount of time due to an easy to use design. I find the design intuitive overall.
    Naveen Gabrani | TrustRadius Reviewer

    Sugar Sell (SugarCRM)

    Sugar Sell (SugarCRM) 8.7
    Based on 10 answers
    There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    Creatio

    No score
    No answers yet
    No answers on this topic

    Sugar Sell (SugarCRM)

    Sugar Sell (SugarCRM) 10.0
    Based on 2 answers
    SugarCRM has never been down for us.
    Peter Fletcher | TrustRadius Reviewer

    Performance

    Creatio

    No score
    No answers yet
    No answers on this topic

    Sugar Sell (SugarCRM)

    Sugar Sell (SugarCRM) 10.0
    Based on 2 answers
    No response time issues ever. Very productive due to its ease of use.
    Peter Fletcher | TrustRadius Reviewer

    Support Rating

    Creatio

    Creatio 9.2
    Based on 35 answers
    Support is really good. Maybe it is because we had a dedicated support manager. But still, all issues were resolved timely. There were too many at the beginning, but now when we solved most of the problems we contact our support manager mostly before the updates. We have a testing platform to test all updates.
    Anonymous | TrustRadius Reviewer

    Sugar Sell (SugarCRM)

    Sugar Sell (SugarCRM) 9.2
    Based on 18 answers
    Sugar Sell's support team is great, they helped us during the implementation process when we were new to the Sugar Sell CRM. They explained to us the essential feature sets that we can explore and implement tailored to our use case, requirements, and expectation of the platform. They are also super responsive and are available on multiple channels like call, mobile support, chat apart from email which makes them very much reachable in case of any mission-critical issue.
    Himanshu Shah | TrustRadius Reviewer

    In-Person Training

    Creatio

    No score
    No answers yet
    No answers on this topic

    Sugar Sell (SugarCRM)

    Sugar Sell (SugarCRM) 9.0
    Based on 1 answer
    We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
    Peter Fletcher | TrustRadius Reviewer

    Online Training

    Creatio

    No score
    No answers yet
    No answers on this topic

    Sugar Sell (SugarCRM)

    Sugar Sell (SugarCRM) 8.0
    Based on 1 answer
    Only part of an implemementation as noted previously.
    Peter Fletcher | TrustRadius Reviewer

    Implementation Rating

    Creatio

    No score
    No answers yet
    No answers on this topic

    Sugar Sell (SugarCRM)

    Sugar Sell (SugarCRM) 9.0
    Based on 9 answers
    Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
    Marc Prince | TrustRadius Reviewer

    Alternatives Considered

    Creatio

    The user-friendliness of Creatio was a big selling point along with the low-code initiatives, both of which were important to our business. With Salesforce, unlimited wasn't really unlimited. You couldn't deploy an on-site instance and the overall cost of the system far outweighed the ROI. These are all things Creatio offers, out-of-the-box.
    Carl Moore | TrustRadius Reviewer

    Sugar Sell (SugarCRM)

    GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.
    Sid Haas | TrustRadius Reviewer

    Scalability

    Creatio

    No score
    No answers yet
    No answers on this topic

    Sugar Sell (SugarCRM)

    Sugar Sell (SugarCRM) 9.0
    Based on 1 answer
    Works from 2-300 Users in our experience.
    Peter Fletcher | TrustRadius Reviewer

    Return on Investment

    Creatio

    • Communication between sales representatives, vendors, and customers helps improve sales.
    • Automating the sales process has allowed us to land more deals via opportunity management tools.
    • No coding or manual sales processes are involved, hence we make zero errors when enhancing sales procedures.
    Touch Kulchan | TrustRadius Reviewer

    Sugar Sell (SugarCRM)

    • Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
    • It allows each user to have a 360-degree view point of our databases at any given point.
    • Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.
    Jennifer Stewart | TrustRadius Reviewer

    Screenshots

    Sugar Sell (SugarCRM)

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