What users are saying about
25 Ratings
25 Ratings
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Score 9.4 out of 100
197 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Sugar Sell (SugarCRM)

If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure.If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Creatio
9.5
Sugar Sell (SugarCRM)
7.7
Customer data management / contact management
Creatio
9.9
Sugar Sell (SugarCRM)
7.8
Workflow management
Creatio
9.6
Sugar Sell (SugarCRM)
8.0
Territory management
Creatio
9.1
Sugar Sell (SugarCRM)
7.6
Opportunity management
Creatio
9.6
Sugar Sell (SugarCRM)
8.5
Integration with email client (e.g., Outlook or Gmail)
Creatio
9.4
Sugar Sell (SugarCRM)
7.5
Contract management
Creatio
9.5
Sugar Sell (SugarCRM)
6.8
Quote & order management
Creatio
10.0
Sugar Sell (SugarCRM)
7.9
Interaction tracking
Creatio
9.2
Sugar Sell (SugarCRM)
7.1
Channel / partner relationship management
Creatio
9.4
Sugar Sell (SugarCRM)
7.7

Customer Service & Support

Creatio
9.1
Sugar Sell (SugarCRM)
7.2
Case management
Creatio
9.7
Sugar Sell (SugarCRM)
6.2
Call center management
Creatio
8.5
Sugar Sell (SugarCRM)
8.1
Help desk management
Creatio
9.1
Sugar Sell (SugarCRM)
7.3

Marketing Automation

Creatio
9.6
Sugar Sell (SugarCRM)
7.5
Lead management
Creatio
9.6
Sugar Sell (SugarCRM)
8.3
Email marketing
Creatio
9.5
Sugar Sell (SugarCRM)
6.8

CRM Project Management

Creatio
9.0
Sugar Sell (SugarCRM)
7.7
Task management
Creatio
9.4
Sugar Sell (SugarCRM)
8.1
Billing and invoicing management
Creatio
8.2
Sugar Sell (SugarCRM)
7.2
Reporting
Creatio
9.5
Sugar Sell (SugarCRM)
7.8

CRM Reporting & Analytics

Creatio
9.5
Sugar Sell (SugarCRM)
7.9
Forecasting
Creatio
9.4
Sugar Sell (SugarCRM)
8.3
Pipeline visualization
Creatio
9.4
Sugar Sell (SugarCRM)
7.3
Customizable reports
Creatio
9.5
Sugar Sell (SugarCRM)
8.1

Customization

Creatio
9.9
Sugar Sell (SugarCRM)
7.9
Custom fields
Creatio
9.9
Sugar Sell (SugarCRM)
8.4
Custom objects
Creatio
9.9
Sugar Sell (SugarCRM)
7.4
Scripting environment
Creatio
10.0
Sugar Sell (SugarCRM)
7.7
API for custom integration
Creatio
9.8
Sugar Sell (SugarCRM)
8.0

Security

Creatio
9.2
Sugar Sell (SugarCRM)
8.7
Single sign-on capability
Creatio
9.1
Sugar Sell (SugarCRM)
8.6
Role-based user permissions
Creatio
9.2
Sugar Sell (SugarCRM)
8.8

Social CRM

Creatio
9.4
Sugar Sell (SugarCRM)
8.8
Social data
Creatio
9.2
Sugar Sell (SugarCRM)
8.9
Social engagement
Creatio
9.7
Sugar Sell (SugarCRM)
8.8

Integrations with 3rd-party Software

Creatio
8.4
Sugar Sell (SugarCRM)
8.2
Marketing automation
Creatio
8.4
Sugar Sell (SugarCRM)
7.8
Compensation management
Creatio
Sugar Sell (SugarCRM)
8.7

Platform

Creatio
9.0
Sugar Sell (SugarCRM)
7.1
Mobile access
Creatio
9.0
Sugar Sell (SugarCRM)
7.1

Pros

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
  • Exporting granular reports into excel for in depth analysis and actionable measures.
  • Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.
Anonymous | TrustRadius Reviewer

Cons

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Creatio

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.2
Based on 26 answers
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Andrew Dunifer, MBA/MS MIS | TrustRadius Reviewer

Usability

Creatio

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.3
Based on 2 answers
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Creatio

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 1 answer
SugarCRM has never been down for us.
Peter Fletcher | TrustRadius Reviewer

Performance

Creatio

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 1 answer
No response time issues ever. Very productive due to its ease of use.
Peter Fletcher | TrustRadius Reviewer

Support Rating

Creatio

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 6.3
Based on 10 answers
Most of our support comes from the documentation on the SugarCRM web site. There is lots of documentation available, but sometimes, it takes a little time to find the piece that pertains to your system. The SugarCRM software has changed a lot over the years and documentation for all of the versions is still available on the web.
Tom Kreiner | TrustRadius Reviewer

In-Person Training

Creatio

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
Peter Fletcher | TrustRadius Reviewer

Online Training

Creatio

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.0
Based on 1 answer
Only part of an implemementation as noted previously.
Peter Fletcher | TrustRadius Reviewer

Implementation Rating

Creatio

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 6 answers
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
Marc Prince | TrustRadius Reviewer

Alternatives Considered

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Sugar Sell (SugarCRM)

GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.
Sid Haas | TrustRadius Reviewer

Scalability

Creatio

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
Works from 2-300 Users in our experience.
Peter Fletcher | TrustRadius Reviewer

Return on Investment

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
  • It allows each user to have a 360-degree view point of our databases at any given point.
  • Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.
Jennifer Stewart | TrustRadius Reviewer

Screenshots

Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*

* Per installation

Sugar Sell (SugarCRM)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Creatio
9.4
Sugar Sell (SugarCRM)
7.6

Likelihood to Renew

Creatio
Sugar Sell (SugarCRM)
8.2

Usability

Creatio
Sugar Sell (SugarCRM)
8.3

Reliability and Availability

Creatio
Sugar Sell (SugarCRM)
10.0

Performance

Creatio
Sugar Sell (SugarCRM)
10.0

Support Rating

Creatio
Sugar Sell (SugarCRM)
6.3

In-Person Training

Creatio
Sugar Sell (SugarCRM)
9.0

Online Training

Creatio
Sugar Sell (SugarCRM)
8.0

Implementation Rating

Creatio
Sugar Sell (SugarCRM)
9.0

Scalability

Creatio
Sugar Sell (SugarCRM)
9.0

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