What users are saying about
25 Ratings
43 Ratings
25 Ratings
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Score 9.4 out of 100
43 Ratings
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Score 5.6 out of 100

Likelihood to Recommend

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Zendesk Sell

Zendesk sell is best for organizations that want a clean and simple, yet powerfully effective CRM tool. It's intuitive, extremely user-friendly, supplies lots of video tutorials and access to the California team for FAQ's, and has all the features other, more complicated, expensive CRM's have. Great for institutions that have a need to tailor their database to fit your needs; and track sales, tasks, and pipeline projects in graphic form. It's affordable and has a great app for mobile phones that allows access to contacts, notes, tasks, and a workable platform while on the go in real time. It's simple to teach new users how to navigate and utilize. Adding or deleting users is simple, and access to the CRM information can be limited/private or made public for the entire team to access. Not as costly as some of the competing products, so if you are on a tight budget this may be the tool for you.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Creatio
9.5
Zendesk Sell
4.3
Customer data management / contact management
Creatio
9.9
Zendesk Sell
6.5
Workflow management
Creatio
9.6
Zendesk Sell
3.8
Territory management
Creatio
9.1
Zendesk Sell
2.2
Opportunity management
Creatio
9.6
Zendesk Sell
5.3
Integration with email client (e.g., Outlook or Gmail)
Creatio
9.4
Zendesk Sell
5.9
Contract management
Creatio
9.5
Zendesk Sell
5.0
Quote & order management
Creatio
10.0
Zendesk Sell
2.4
Interaction tracking
Creatio
9.2
Zendesk Sell
5.7
Channel / partner relationship management
Creatio
9.4
Zendesk Sell
2.4

Customer Service & Support

Creatio
9.1
Zendesk Sell
2.7
Case management
Creatio
9.7
Zendesk Sell
2.4
Call center management
Creatio
8.5
Zendesk Sell
2.1
Help desk management
Creatio
9.1
Zendesk Sell
3.7

Marketing Automation

Creatio
9.6
Zendesk Sell
4.6
Lead management
Creatio
9.6
Zendesk Sell
5.1
Email marketing
Creatio
9.5
Zendesk Sell
4.2

CRM Project Management

Creatio
9.0
Zendesk Sell
3.1
Task management
Creatio
9.4
Zendesk Sell
4.3
Billing and invoicing management
Creatio
8.2
Zendesk Sell
2.4
Reporting
Creatio
9.5
Zendesk Sell
2.6

CRM Reporting & Analytics

Creatio
9.5
Zendesk Sell
4.1
Forecasting
Creatio
9.4
Zendesk Sell
3.7
Pipeline visualization
Creatio
9.4
Zendesk Sell
4.9
Customizable reports
Creatio
9.5
Zendesk Sell
3.7

Customization

Creatio
9.9
Zendesk Sell
4.4
Custom fields
Creatio
9.9
Zendesk Sell
6.6
Custom objects
Creatio
9.9
Zendesk Sell
2.6
Scripting environment
Creatio
10.0
Zendesk Sell
2.8
API for custom integration
Creatio
9.8
Zendesk Sell
5.5

Security

Creatio
9.2
Zendesk Sell
3.9
Single sign-on capability
Creatio
9.1
Zendesk Sell
2.2
Role-based user permissions
Creatio
9.2
Zendesk Sell
5.6

Social CRM

Creatio
9.4
Zendesk Sell
2.2
Social data
Creatio
9.2
Zendesk Sell
2.4
Social engagement
Creatio
9.7
Zendesk Sell
2.1

Integrations with 3rd-party Software

Creatio
8.4
Zendesk Sell
3.7
Marketing automation
Creatio
8.4
Zendesk Sell
5.3
Compensation management
Creatio
Zendesk Sell
2.1

Platform

Creatio
9.0
Zendesk Sell
5.8
Mobile access
Creatio
9.0
Zendesk Sell
5.8

Pros

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Zendesk Sell

  • My favorite piece is the Tasks connected to the Clients OR the Deals themselves that keep the process moving with the right steps, and helps our team from doubling our work, or missing a piece that is crucial for the completion of the sale.
  • The email integration helps to keep all things housed in one place also, so that you're not bouncing back and forth in multiple platforms to stay on top of the orders.
  • Customizations are a HUGE part of why we use Base CRM right now. We can make sure we are recording all of the right information, and not wasting time by having to fill in or skip over content that doesn't apply to our business model.
  • I also like the ability to tied Deals to multiple people, especially as Referrals come across, so we don't forget how we got in touch with different clients.
bryan robison | TrustRadius Reviewer

Cons

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Zendesk Sell

  • My manager and I both tried the trial before we purchased Zendesk Sell. We had multiple and reoccurring times of signing in problems. Zendesk support was confused a handful of times as well. This got to be very old when one just wants to sign and start working
  • Customer support was very helpful at other times but when we finally needed to cancel as the login just never seemed to smooth out, and some other using options had cliches, we wouldn't just cancel over the phone OR via email. SO we had to keep and pay $59 for three more months, though never using the program.
  • I do not recommend them. We had several glitches that snagged the work flow and productivity. We are in process of finding a new CRM.
Faerie Grace | TrustRadius Reviewer

Likelihood to Renew

Creatio

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 3.0
Based on 1 answer
We have moved on to a more robust option of CMS.
Jeremy Doyle | TrustRadius Reviewer

Usability

Creatio

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 7.0
Based on 1 answer
It really is easy to use, but just not enough behind it.
Jeremy Doyle | TrustRadius Reviewer

Support Rating

Creatio

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 6.0
Based on 1 answer
The support team is good, but not great.
Jeremy Doyle | TrustRadius Reviewer

Online Training

Creatio

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 7.0
Based on 1 answer
This product has a great backing of users, but needs more options direct from Base CRM on all operations of the software. YouTube videos do a great job of helping implement, and the back end support is a great help as well. The CRM is a great free option, and should be treated as such.
Jeremy Doyle | TrustRadius Reviewer

Implementation Rating

Creatio

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 8.0
Based on 1 answer
Simple, and straight forward.
Jeremy Doyle | TrustRadius Reviewer

Alternatives Considered

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Zendesk Sell

Simpler than most CRMs, which can be good if your sales team is not very tech savvy. We switched to HubSpot which provides a lot more value than Base did, but it isn't right for everyone. HubSpot is focused on capturing in-bound leads and has its own flaws and limitations, but overall it's a better fit for our needs.
Matt Suozzo | TrustRadius Reviewer

Return on Investment

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Zendesk Sell

  • Using Base has allowed us to double the number of active sales and partner engagements that we can keep track of and make progress on.
  • This has led to us being able to follow up on many smaller deals that were falling through the cracks.
Matt Meinel | TrustRadius Reviewer

Screenshots

Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*

* Per installation

Zendesk Sell

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Creatio
9.4
Zendesk Sell
4.3

Likelihood to Renew

Creatio
Zendesk Sell
3.0

Usability

Creatio
Zendesk Sell
7.0

Support Rating

Creatio
Zendesk Sell
6.0

Online Training

Creatio
Zendesk Sell
7.0

Implementation Rating

Creatio
Zendesk Sell
8.0

Add comparison