Criterion provides human capital management (HCM) software for midmarket organizations in construction, financial services, nonprofits and higher education, empowering them to streamline their critical HR, payroll, talent engagement, and workforce management processes.
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Justworks
Score 6.9 out of 10
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Justworks offers a platform for payroll, benefits, compliance support, with HR tools. As a Professional Employer Organization (PEO), Justworks offers PEO solutions that can bundle payroll, compliance, HR, and benefits under the Justworks umbrella, and help to administer employment-related responsibilities on the user's behalf. With Justworks' group buying power, customers can get access to PEO health insurance and other perks at more affordable rates. The vendor states that as a…
$59
per month per user
Pricing
Criterion HCM
Justworks
Editions & Modules
No answers on this topic
Basic
$59
per month per user
Plus
$99
per month per user
Offerings
Pricing Offerings
Criterion HCM
Justworks
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
Criterion HCM
Justworks
Features
Criterion HCM
Justworks
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
Criterion HCM
5.3
1 Ratings
42% below category average
Justworks
-
Ratings
Employee demographic data
5.01 Ratings
00 Ratings
Employment history
5.01 Ratings
00 Ratings
Workflow for transfers, promotions, pay raises, etc.
6.01 Ratings
00 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Criterion HCM
5.0
1 Ratings
48% below category average
Justworks
-
Ratings
Pay calculation
5.01 Ratings
00 Ratings
Off-cycle/On-Demand payment
5.01 Ratings
00 Ratings
Benefit plan administration
5.01 Ratings
00 Ratings
Direct deposit files
5.01 Ratings
00 Ratings
Salary revision and increment management
5.01 Ratings
00 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
Criterion HCM
4.0
1 Ratings
69% below category average
Justworks
-
Ratings
Approval workflow
4.01 Ratings
00 Ratings
Balance details
4.01 Ratings
00 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
Criterion HCM
4.0
1 Ratings
69% below category average
Justworks
-
Ratings
View and generate pay and benefit information
4.01 Ratings
00 Ratings
Update personal information
4.01 Ratings
00 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
We have not been happy with the functionality or reporting reports with this software. Numerous issues with employees not being able to clock in and out of the system. Employees' time sheets disappearing. Quarterly reports not matching to totals on batch payroll reports. Does not have the capability to electronically submit w-2's to state reporting agencies.
Justworks is a competitively priced product for small businesses and start-ups and, in my opinion, offers a better product and better customer service than larger PEOs competing in the same small-buisiness space (ex. ADP). I believe Justworks would work well for companies up to 200 employees; after that, I believe a bigger PEO may provide an enterprise solution better suited for a larger company (and their HR reporting needs)
Onboarding employees on their first day. We use Justworks to set up the employee calculate the first payroll, and perform the I9 employment verification. The process is seamless and all can be done electronically and automated which makes it very simple
Payroll processing. Justworks automatically calculates the payroll earnings, related taxes and withholdings and will automatically withdraw and deposit the funds. This is a seamless experience
Customer Service. Justworks is incredibly responsive and helpful. HR related issues can be a nightmare but Justworks make it easier and more efficient since they are always on call to answer your questions and make life easier.
JustWorks couldn't accurately track our PTO. We use an accrual system that maxes out at 88 hours. We incentivise our employees with additional PTO hours based off of goals met. The JustWorks platform allowed our employees to accrue far more PTO than what was offered. They didn't have a feature that offered a Cap and accrual.
When using the JustWorks reports for 401K, if not using their integrated 401K provider, the reports give you every employee regardless of whether or not they contribute. This makes it difficult when adding the contributions in separately.
JustWorks tracks historical data for employees. Whenever there is a salary change made, it keeps track. However, it shows a salary adjustment made on the day they are entered into JustWorks which can be very confusing. We switched from another PEO mid year and it looked like I made salary changes on the beginning date. This made it difficult to differentiate an actual salary adjustment.
Justworks is a really good platform for payroll and even vendor payments. There are some areas of improvement that Justworks could make in the area of bulk processing, to decrease administrative time as well as reporting. There are no reports we currently use from the Justworks platform as we have not found them useful.
Support is very slow to correct issues. I have actually reported an issue then 2-3 hours later received screen shots where they were able to do what we could not as though we were doing something different that usual. They are quick to say it is user error. Took too long to correct payroll reports and reports still do not reconcile. Very difficult to complete quarterly and annual reporting.
Justworks offers many different options for customer service. You can contact them via email, phone or Slack. They are quick to resolve issues and if your Account Manager is out of office, they have other Managers covering your account who are knowledgable and ready to support. They also have an office in New York, which makes their support even more localized.
When reviewing the various software before selecting Criterion HCM, it appeared to be the best choice and value. During implementation (which took nine months with us having to do most of the work) we realized we were not given accurate information regarding the software
Justworks is a much simpler platform with better pricing. I remember ADP's cost was tied to a certain percentage of the total payroll, which is not ideal if you have highly compensated employees. Though ADP offered more ancillary benefit options and group employee discounts, we feel Justworks suffices and meets our daily HR needs.
We're still new to Justworks, but for nearly everyone on our team, this is the dealmaker. Benefits plans are worth more than salaries to the best hires.In fact, part of the process we used to choose Justworks was to send their offering, in advance, to our team to approve of, first.
