Justworks makes everyones life easier
November 14, 2019

Justworks makes everyones life easier

Christina Caruso | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Justworks

We use Justworks across our U.S. business for payroll, benefits and labor compliance. It's a great resource for providing individual state employment law updates, by sending monthly newsletters with the upcoming guidelines and laws. Justworks has a knowledgable team that is easily accessible, serving as an extension of our small HR team.
  • Easy to use platform.
  • Transparency with invoicing.
  • Strong customer support.
  • Justworks constantly improves its reporting tool. A dashboard would be a nice feature to have to visualize employee and department trends.
  • Justworks saves our team up to 3 hours every payroll, which is biweekly for our company. In the past, we had to review payroll using a manual process that allowed for more errors.
  • Our employees love Justworks. Many new hires comment on how the platform is easy to use and that the benefit plans are competitive compared to past employers.
Paychex's interface is outdated and challenging to navigate. Their customer support is challenging as they are such a big company, you often have to be transferred to another department before speaking with the appropriate person.
Justworks offers many different options for customer service. You can contact them via email, phone or Slack. They are quick to resolve issues and if your Account Manager is out of office, they have other Managers covering your account who are knowledgable and ready to support. They also have an office in New York, which makes their support even more localized.

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Justworks is well suited for companies with a small HR team that doesn't have the time or resources to dedicate to payroll and benefits. It is less appropriate for companies that have a payroll and/or benefits department built out.

Justworks Feature Ratings