Justworks

Justworks

90 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Justworks	Score 7.8 out of 10	N/A	Justworks offers a platform for payroll, benefits, compliance support, with HR tools. As a Professional Employer Organization (PEO), Justworks offers PEO solutions that can bundle payroll, compliance, HR, and benefits under the Justworks umbrella, and help to administer employment-related responsibilities on the user's behalf. With Justworks' group buying power, customers can get access to PEO health insurance and other perks at more affordable rates. The vendor states that as a…	$59 per month per user

Pricing

Justworks

Editions & Modules

Basic: $59
per month per user
Plus: $99
per month per user

Offerings

Pricing Offerings
Justworks
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	Justworks
Considered Both Products	Justworks Lonnie deMarco HR Operations Advisor / Fractional HR / Talent Aquisition Chose Justworks ADP was our previous PEO and, in my experience, they were old, clunky and never got back to us. In my opinion, the customer service was non-existent. Insperity was out of our budget but I think it is a good product. Paychex Flex was similar and I like their product for … Incentivized Helpful? Dallas Rainwater, CPA, PFS, APMA, MBA,BFATM COO (Chief Operating Officer) Chose Justworks We went with Justworks for the PEO aspect. Again, in my opinion, the payroll system is worse than others I've used. Incentivized Helpful? Verified User Administrator Chose Justworks Justworks is a much simpler platform with better pricing. I remember ADP's cost was tied to a certain percentage of the total payroll, which is not ideal if you have highly compensated employees. Though ADP offered more ancillary benefit options and group employee discounts, … Incentivized Helpful? Verified User C-Level Executive Chose Justworks ADP was too manual and required too much back and forth to get set up, Vensure and Sequoia One never replied in a timely manner. Helpful? Douglas Hoenig Sr Sales Director Chose Justworks Justworks serves all the basic needs with less of the frills and bells and whistles that Insperity has. Insperity from my recollection, had a lot more of the non-essential frills that benefited employees, such as promotions and discounts for consumer products and services … Incentivized Helpful? DW Daryn Williams Product Owner Chose Justworks We like Justworks over Gusto for the simple reason that Justworks has better benefits offering for a company as small as us. It has turned out that Justworks also has been rolling out new features that we didn't know we wanted (like timecard integrations), and that has also … Incentivized Helpful? Verified User Partner Chose Justworks Justworks cost less administratively and offered better medical insurance options for the price. Incentivized Helpful? Chris Cardinal Principal Chose Justworks JustWorks is a full PEO rather than a simple payroll provider, and fairly tech forward. Their HR support is extremely good. Incentivized Helpful? Verified User Director Chose Justworks I find the user experience on JustWorks to be far better than ADP and TriNet. And the employee support wins hands down as well Incentivized Helpful? MP Michael Pelzer COO (Chief Operating Officer) Chose Justworks We used Paycor only for payroll, but even in this regard I felt it was inferior to Justworks. The key differentiator in my mind was customer support and user interface. Paycor support was difficult and rarely made exceptions. Their interface felt like a web 1.0 legacy software. Incentivized Helpful? Mike Englert Principal Chose Justworks Justworks is a lot more user-friendly and their customer support is way better! Incentivized Helpful? Verified User Vice-President Chose Justworks NONE Incentivized Helpful? Melanie Drake E-Commerce Operations Specialist Chose Justworks Selecting Boomr wasn't my decision, but as a user, it's much more convenient then having to boot up a computer, log in, and then clock in. This, again, is especially true due to half of our team no longer working directly in our main office. Also, if for some reason the … Incentivized Helpful? MM Melissa McCormack Senior Manager Customer Experience Chose Justworks They are similar tools in what they do. Justworks is a little easier to navigate; TriNet does have the Time-off estimator. Justworks is a much better cost for a very comparable product. Incentivized Helpful? Nikki Steinmetz, aPHR Customer Success Manager Chose Justworks Justworks offers a more robust functionality than Gusto. The ability to track time off, manage pay stubs, distribute and manage benefits administration, and house a company-wide directory with key dates and information about each individual are all extremely helpful. Having a … Incentivized Helpful? Verified User Vice-President Chose Justworks Harvest allows employees to track their time but does not provide the same variety of features needed to manage a large number of users as Justworks. This includes managing benefits, payroll, and employee-required courses (such as Harassment Prevention). Furthermore, some … Incentivized Helpful? TH Travis Hill Inside Sales Chose Justworks Justworks offered better terms then Gusto. Incentivized Helpful? Christina Caruso HR Manager, Americas Chose Justworks Paychex's interface is outdated and challenging to navigate. Their customer support is challenging as they are such a big company, you often have to be transferred to another department before speaking with the appropriate person. Incentivized Helpful? Verified User Director Chose Justworks JustWorks is similar to Zenefits but seems cleaner. It's not as robust but for such a small company it's perfect. Incentivized Helpful? Sascha Mayer CEO, Co-founder Chose Justworks I think the design interface of Justworks and easy to use dashboard is among the best software as a service I have engaged with. Incentivized Helpful? Verified User Former Employee Chose Justworks Justworks is much easier to use and offers a better process and platform. Incentivized Helpful? Jeffrey Schneider Chief Operating Officer Chose Justworks Everything is very transparent about their pricing, documentation, and straight forward services they offer. The other had such a more corporate feel and their sales tactics were much more aggressive. They others dont seem to understand that calling me constantly in this day … Incentivized Helpful? Verified User Vice-President Chose Justworks Justworks is cheaper, more intuitive, and easier to use than other tools. It has a clean interface, unlike TriNet which I have used at a previous company (3+ years ago). TriNet does provide better HR services through your account manager who is an HR specialist, unlike … Incentivized Helpful? Verified User Professional Chose Justworks JustWorks is MUCH easier to use. The user interface is light years ahead of TriNet. Though JustWorks has a smaller number of health insurance plans available, I found it easier to navigate their selections because of the 1-pagers they provide and because there weren't SO many … Incentivized Helpful? Jessica Oliver, PHR Manager of Human Resources Chose Justworks We switched from TriNet to JustWorks for a number of reasons. TriNet's platform was outdated and consistently used third-party sites. None of their reporting was correct, nothing was integrated and my employees had an extremely difficult time finding and accessing anything they … Incentivized Helpful?
Top Pros	Pro Customer service Pro Easy to use Pro New employees
Top Cons	Minus Mobile app Minus Response times Minus Google calendar

Best Alternatives
	Justworks
Small Businesses	Rippling Score 8.5 out of 10
Medium-sized Companies	Rippling Score 8.5 out of 10
Enterprises	No answers on this topic
All Alternatives	View all alternatives

User Ratings
	Justworks
Likelihood to Recommend	6.3 (56 ratings)
Support Rating	9.7 (8 ratings)

User Testimonials
	Justworks
Likelihood to Recommend	Justworks Justworks is a competitively priced product for small businesses and start-ups and, in my opinion, offers a better product and better customer service than larger PEOs competing in the same small-buisiness space (ex. ADP). I believe Justworks would work well for companies up to 200 employees; after that, I believe a bigger PEO may provide an enterprise solution better suited for a larger company (and their HR reporting needs) Incentivized Lonnie deMarco HR Operations Advisor / Fractional HR / Talent Aquisition Read full review
Pros	Justworks Onboarding employees on their first day. We use Justworks to set up the employee calculate the first payroll, and perform the I9 employment verification. The process is seamless and all can be done electronically and automated which makes it very simple Payroll processing. Justworks automatically calculates the payroll earnings, related taxes and withholdings and will automatically withdraw and deposit the funds. This is a seamless experience Customer Service. Justworks is incredibly responsive and helpful. HR related issues can be a nightmare but Justworks make it easier and more efficient since they are always on call to answer your questions and make life easier. Incentivized Verified User Anonymous Read full review
Cons	Justworks JustWorks couldn't accurately track our PTO. We use an accrual system that maxes out at 88 hours. We incentivise our employees with additional PTO hours based off of goals met. The JustWorks platform allowed our employees to accrue far more PTO than what was offered. They didn't have a feature that offered a Cap and accrual. When using the JustWorks reports for 401K, if not using their integrated 401K provider, the reports give you every employee regardless of whether or not they contribute. This makes it difficult when adding the contributions in separately. JustWorks tracks historical data for employees. Whenever there is a salary change made, it keeps track. However, it shows a salary adjustment made on the day they are entered into JustWorks which can be very confusing. We switched from another PEO mid year and it looked like I made salary changes on the beginning date. This made it difficult to differentiate an actual salary adjustment. Incentivized Jessica Oliver, PHR Manager of Human Resources Read full review
Support Rating	Justworks Justworks offers many different options for customer service. You can contact them via email, phone or Slack. They are quick to resolve issues and if your Account Manager is out of office, they have other Managers covering your account who are knowledgable and ready to support. They also have an office in New York, which makes their support even more localized. Incentivized Christina Caruso HR Manager, Americas Read full review
Alternatives Considered	Justworks Justworks is a much simpler platform with better pricing. I remember ADP's cost was tied to a certain percentage of the total payroll, which is not ideal if you have highly compensated employees. Though ADP offered more ancillary benefit options and group employee discounts, we feel Justworks suffices and meets our daily HR needs. Incentivized Verified User Anonymous Read full review
Return on Investment	Justworks We're still new to Justworks, but for nearly everyone on our team, this is the dealmaker. Benefits plans are worth more than salaries to the best hires.In fact, part of the process we used to choose Justworks was to send their offering, in advance, to our team to approve of, first. Dealmaker for great hires! Financial security for their families! Compliance management. Incentivized Jackie Bassett CEO Read full review
ScreenShots	Justworks Screenshots