What users are saying about
3 Ratings
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Top Rated
317 Ratings
3 Ratings
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Score 1.6 out of 100

UKG Ready

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Top Rated
317 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Criterion HCM

We have not been happy with the functionality or reporting reports with this software. Numerous issues with employees not being able to clock in and out of the system. Employees' time sheets disappearing. Quarterly reports not matching to totals on batch payroll reports. Does not have the capability to electronically submit w-2's to state reporting agencies.
Anonymous | TrustRadius Reviewer

UKG Ready

I have used many different HRIS systems and UKG Ready is a fairly robust tool. What sets UKG apart for us is their core values align with our own. We love their employee culture and know that trickles down to how we are supported as users of their software. We also appreciate the constant upgrade and really taking user feedback into account.
Sara Tilkens | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

Criterion HCM
5.3
UKG Ready
7.4
Employee demographic data
Criterion HCM
5.0
UKG Ready
8.6
Employment history
Criterion HCM
5.0
UKG Ready
7.6
Workflow for transfers, promotions, pay raises, etc.
Criterion HCM
6.0
UKG Ready
7.2
Job profiles and administration
Criterion HCM
UKG Ready
7.6
Organizational charting
Criterion HCM
UKG Ready
6.7
Organization and location management
Criterion HCM
UKG Ready
6.9
Compliance data (COBRA, OSHA, etc.)
Criterion HCM
UKG Ready
7.4

Payroll Management

Criterion HCM
5.0
UKG Ready
8.0
Pay calculation
Criterion HCM
5.0
UKG Ready
8.3
Off-cycle/On-Demand payment
Criterion HCM
5.0
UKG Ready
7.9
Benefit plan administration
Criterion HCM
5.0
UKG Ready
7.8
Direct deposit files
Criterion HCM
5.0
UKG Ready
8.7
Salary revision and increment management
Criterion HCM
5.0
UKG Ready
7.4
Support for external payroll vendors
Criterion HCM
UKG Ready
7.8

Leave and Attendance Management

Criterion HCM
4.0
UKG Ready
7.5
Approval workflow
Criterion HCM
4.0
UKG Ready
7.7
Balance details
Criterion HCM
4.0
UKG Ready
7.5
Annual carry-forward and encashment
Criterion HCM
UKG Ready
7.4

Employee Self Service

Criterion HCM
4.0
UKG Ready
8.0
View and generate pay and benefit information
Criterion HCM
4.0
UKG Ready
8.3
Update personal information
Criterion HCM
4.0
UKG Ready
8.4
View company policy documentation
Criterion HCM
UKG Ready
7.8
View job history
Criterion HCM
UKG Ready
7.5

Onboarding

Criterion HCM
1.0
UKG Ready
6.9
New hire portal
Criterion HCM
1.0
UKG Ready
7.0
Manager tracking tools
Criterion HCM
UKG Ready
6.8

Asset Management

Criterion HCM
UKG Ready
7.1
Tracking of all physical assets
Criterion HCM
UKG Ready
7.1

HR Reporting

Criterion HCM
UKG Ready
7.6
Report builder
Criterion HCM
UKG Ready
7.6
Pre-built reports
Criterion HCM
UKG Ready
7.6

Performance and Goals

Criterion HCM
UKG Ready
6.6
Individual goal setting
Criterion HCM
UKG Ready
6.6
Performance tracking
Criterion HCM
UKG Ready
6.5

Performance Management

Criterion HCM
UKG Ready
7.1
Performance plans
Criterion HCM
UKG Ready
7.0
Performance improvement plans
Criterion HCM
UKG Ready
6.9
Review status tracking
Criterion HCM
UKG Ready
7.3
Review reminders
Criterion HCM
UKG Ready
7.5
Multiple review frequency
Criterion HCM
UKG Ready
6.9

Succession Planning

Criterion HCM
UKG Ready
5.7
Create succession plans/pools
Criterion HCM
UKG Ready
5.7

Recruiting / ATS

Criterion HCM
UKG Ready
6.8
Job Requisition Management
Criterion HCM
UKG Ready
7.0
Company Website Posting
Criterion HCM
UKG Ready
7.0
Publish to Social Media
Criterion HCM
UKG Ready
6.1
Job Search Site Posting
Criterion HCM
UKG Ready
6.9
Duplicate Candidate Prevention
Criterion HCM
UKG Ready
6.6
Applicant Tracking
Criterion HCM
UKG Ready
6.8
Notifications and Alerts
Criterion HCM
UKG Ready
7.4

Pros

Criterion HCM

  • changes in pay rates
  • rehiring employees
  • payroll calculations
  • assisting with PTO accruals
Anonymous | TrustRadius Reviewer

UKG Ready

  • Streamlines the process between HR and payroll. Each team can quickly see and share information.
  • Our entire hospital team can use the system and it's easy to provide trouble shooting support to our teams.
  • Appearance -The system is easy to use and attractive for users.
  • The payroll process specifically is very well laid out.
  • Communication! UKG has really stepped up on communication and training especially around tax related deadlines.
Anonymous | TrustRadius Reviewer

Cons

Criterion HCM

  • payroll reports
  • state filing of W-2s
  • support
  • implementation
  • employees access to W-2
Anonymous | TrustRadius Reviewer

UKG Ready

  • It's pretty complex and if one thing is missing it can quickly throw something off. Something as simple as a new position or a pay code can throw off everything if entered incorrectly. There are so many steps associated with these things it can easily be missed.
  • The HR processes seem to be pretty lengthy.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Criterion HCM

Criterion HCM 1.0
Based on 1 answer
We are changing to another payroll/HR vendor.
Anonymous | TrustRadius Reviewer

UKG Ready

UKG Ready 9.0
Based on 11 answers
We plan to renew our support and use of UKG Ready each year unless it becomes unavailable or the district seeks another vendor. As of now, there are no plans to changes vendors. The district staff is now familiar with using UKG. Another vendor will need to meet the same expectations we have come to enjoy with using UKG
Mike Tynes | TrustRadius Reviewer

Usability

Criterion HCM

Criterion HCM 1.0
Based on 1 answer
too many instances of errors, unable to access program/time sheets
Anonymous | TrustRadius Reviewer

UKG Ready

UKG Ready 7.9
Based on 43 answers
Somethings are very easy to do, however somethings are very clunky. For many things such as time change requests and approvals it would be nice to see the timesheet as you are making the request rather than having to remember what was on there. It does require a general technical base that some of our bus and custodial staff do not have.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Criterion HCM

No score
No answers yet
No answers on this topic

UKG Ready

UKG Ready 9.3
Based on 4 answers
The system seems very stable. Being hosted in the cloud, we are vulnerable to internet speeds and busy times. The system has been down a couple times over the 3 months we have been live, but Kronos resolved the issues very quickly. To have access from a desktop, tablet, time clock, or phone app is one of the best features....users have almost NO REASON they can't clock in.
Aaron Ward | TrustRadius Reviewer

Performance

Criterion HCM

No score
No answers yet
No answers on this topic

UKG Ready

UKG Ready 9.0
Based on 14 answers
We were always told that Kronos was the best, but there are reports that we got out of ADP and other payroll providers that we cannot get out of Kronos. One example is a report of Productive/Non-productive hours by department. We also need the dollar amount associated with the hours. This is information that is required on our cost report and we were told that that report is unavailable. It is very frustrating when I can't get what I need.
Mary Quade | TrustRadius Reviewer

Support Rating

Criterion HCM

Criterion HCM 1.0
Based on 1 answer
Support is very slow to correct issues. I have actually reported an issue then 2-3 hours later received screen shots where they were able to do what we could not as though we were doing something different that usual. They are quick to say it is user error. Took too long to correct payroll reports and reports still do not reconcile. Very difficult to complete quarterly and annual reporting.
Anonymous | TrustRadius Reviewer

UKG Ready

UKG Ready 7.7
Based on 123 answers
The support received varies. In most instances, I have been contacted same day by support to get the issue resolved, but there was one instance where I was not contacted for over a week and then when I was finally contacted, the assistance received was lacking.
Anonymous | TrustRadius Reviewer

In-Person Training

Criterion HCM

No score
No answers yet
No answers on this topic

UKG Ready

UKG Ready 7.0
Based on 2 answers
Our in-person training was a hybrid. Live online training with an instructor. They were very knowledgeable of the product & the area they were training on. I asked several specific questions and if they didn't know the answer immediately they followed up after class.
Aaron Ward | TrustRadius Reviewer

Online Training

Criterion HCM

No score
No answers yet
No answers on this topic

UKG Ready

UKG Ready 8.3
Based on 2 answers
Lots & lots of training available. Timing was wrong for our organization. We had lengthy down time in the beginning while the implementation consultant setup our system. We did online training then. Difficult to train on a generic system setup that isn't your industry and hard to understand what you are learning how to do w/o actually being in your system. Online training was well documented and the instructors were very knowledgeable.
Aaron Ward | TrustRadius Reviewer

Implementation Rating

Criterion HCM

Criterion HCM 1.0
Based on 1 answer
Had to continually repeat our information. Kept getting us confused with another client.
Anonymous | TrustRadius Reviewer

UKG Ready

UKG Ready 6.6
Based on 11 answers
Make sure the people who are doing the build have extensive knowledge on employment law and asking the right questions. I would bet that the people who helped with our builds did not read any of our employment contracts or ordinances; and when I asked questions about how other companies handled certain basic dictates from federal employment laws, they didn't have any idea what FMLA, FLSA, etc were.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Criterion HCM

When reviewing the various software before selecting Criterion HCM, it appeared to be the best choice and value. During implementation (which took nine months with us having to do most of the work) we realized we were not given accurate information regarding the software
Anonymous | TrustRadius Reviewer

UKG Ready

Our organization was a long-time user of UKG Telestaff and we found that the ADT payroll services did not integrate easily for payroll processing and management. The success we experienced with UKG Telestaff (formerly Kronos) made the decision easy to continue with their products when our organization separated from local government and became a stand-alone entity. The integration did not come without issues by any means, however, the build and integration teams (on both sides) were able to cooperate and work through all the problems encountered.
Troy Valenzuela | TrustRadius Reviewer

Scalability

Criterion HCM

No score
No answers yet
No answers on this topic

UKG Ready

UKG Ready 9.3
Based on 2 answers
Thus far we are able to add as many users as necessary, implement 3 different bargaining units, 5 different types of user groups. Very flexible.
Aaron Ward | TrustRadius Reviewer

Return on Investment

Criterion HCM

  • does not impact our ROI
Anonymous | TrustRadius Reviewer

UKG Ready

  • Positive: We have had better reporting with UKG Ready
  • Negative: We still have no benefit integration with our external benefit administrator after 2 years on the WFR Platform. The first attempt that took 2 years failed and now UKG wants us to pay for a single directional integration. This has cost excessive staff hours for manual intervention.
  • Negative: Any payroll adjustment requirements are not easy and the UKG Process is outdated. We recently had a payroll issue and were forced to issue a 2nd payroll but the payroll was delayed because UKG cannot (will not) process the same day. This is unacceptable and since Kronos and Ultimate Software merged, Ultimate software was able to process same day as are many other payroll companies that do not have as much power as UKG does.
  • Positive: We are able to use position management for better budgeting. There could be some upgrades to this module, but it does do what was promised.
  • Negative: Quarterly and year-end closeouts are 3rd business days which is not always possible. Very inflexible in regards to this. Even when it is done timely we get random notices and charges that it was not done even though we can prove it was.
  • Positive: It appears customer service is getting better. We struggled at first, but lately, it seems better.
Jennifer O'Brien | TrustRadius Reviewer

Screenshots

Pricing Details

Criterion HCM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

UKG Ready

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Rating Summary

Likelihood to Recommend

Criterion HCM
1.0
UKG Ready
7.9

Likelihood to Renew

Criterion HCM
1.0
UKG Ready
9.0

Usability

Criterion HCM
1.0
UKG Ready
7.9

Reliability and Availability

Criterion HCM
UKG Ready
9.3

Performance

Criterion HCM
UKG Ready
9.0

Support Rating

Criterion HCM
1.0
UKG Ready
7.7

In-Person Training

Criterion HCM
UKG Ready
7.0

Online Training

Criterion HCM
UKG Ready
8.3

Implementation Rating

Criterion HCM
1.0
UKG Ready
6.6

Scalability

Criterion HCM
UKG Ready
9.3

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