Criterion HCM vs UKG Ready | TrustRadius

What users are saying about

Score 1.6 out of 10

Based on 3 reviews and ratings

Score 7.9 out of 10

Based on 317 reviews and ratings

Feature Rating Comparison

Criterion HCM

UKG Ready

Employee demographic data

Employment history

Workflow for transfers, promotions, pay raises, etc.

Job profiles and administration

Organizational charting

Organization and location management

Compliance data (COBRA, OSHA, etc.)

Criterion HCM

UKG Ready

Pay calculation

Off-cycle/On-Demand payment

Benefit plan administration

Direct deposit files

Salary revision and increment management

Support for external payroll vendors

Criterion HCM

UKG Ready

Approval workflow

Balance details

Annual carry-forward and encashment

Criterion HCM

UKG Ready

View and generate pay and benefit information

Update personal information

View company policy documentation

View job history

Criterion HCM

UKG Ready

New hire portal

Manager tracking tools

Criterion HCM

UKG Ready

Tracking of all physical assets

Criterion HCM

UKG Ready

Report builder

Pre-built reports

Criterion HCM

UKG Ready

Individual goal setting

Performance tracking

Criterion HCM

UKG Ready

Performance plans

Performance improvement plans

Review status tracking

Review reminders

Multiple review frequency

Criterion HCM

UKG Ready

Create succession plans/pools

Criterion HCM

UKG Ready

Job Requisition Management

Company Website Posting

Publish to Social Media

Job Search Site Posting

Duplicate Candidate Prevention

Applicant Tracking

Notifications and Alerts

Pros

changes in pay rates
rehiring employees
payroll calculations
assisting with PTO accruals

Read full review

Verified User

Professional in Corporate

Building Materials Company, 51-200 employees

View all 1 answers on this topic

Streamlines the process between HR and payroll. Each team can quickly see and share information.
Our entire hospital team can use the system and it's easy to provide trouble shooting support to our teams.
Appearance -The system is easy to use and attractive for users.
The payroll process specifically is very well laid out.
Communication! UKG has really stepped up on communication and training especially around tax related deadlines.

Read full review

Verified User

Employee in Finance and Accounting

Hospital & Health Care Company, 501-1000 employees

View all 166 answers on this topic

Cons

payroll reports
state filing of W-2s
support
implementation
employees access to W-2

Read full review

Verified User

Professional in Corporate

Building Materials Company, 51-200 employees

View all 1 answers on this topic

It's pretty complex and if one thing is missing it can quickly throw something off. Something as simple as a new position or a pay code can throw off everything if entered incorrectly. There are so many steps associated with these things it can easily be missed.
The HR processes seem to be pretty lengthy.

Read full review

Verified User

Employee in Human Resources

Hospitality Company, 201-500 employees

View all 166 answers on this topic

Likelihood to Renew

Criterion HCM 1.0

Based on 1 answer

We are changing to another payroll/HR vendor.

Read full review

Verified User

Professional in Corporate

Building Materials Company, 51-200 employees

View all 1 answers on this topic

UKG Ready 9.0

Based on 11 answers

We plan to renew our support and use of UKG Ready each year unless it becomes unavailable or the district seeks another vendor. As of now, there are no plans to changes vendors. The district staff is now familiar with using UKG. Another vendor will need to meet the same expectations we have come to enjoy with using UKG

Read full review

Technology Director

Union Parish School DistrictPrimary/Secondary Education, 201-500 employees

View all 11 answers on this topic

Usability

Criterion HCM 1.0

Based on 1 answer

too many instances of errors, unable to access program/time sheets

Read full review

Verified User

Professional in Corporate

Building Materials Company, 51-200 employees

View all 1 answers on this topic

UKG Ready 7.9

Based on 43 answers

Somethings are very easy to do, however somethings are very clunky. For many things such as time change requests and approvals it would be nice to see the timesheet as you are making the request rather than having to remember what was on there. It does require a general technical base that some of our bus and custodial staff do not have.

Read full review

Verified User

Director in Finance and Accounting

Education Management Company, 201-500 employees

View all 43 answers on this topic

Reliability and Availability

No score

No answers yet

No answers on this topic

UKG Ready 9.3

Based on 4 answers

The system seems very stable. Being hosted in the cloud, we are vulnerable to internet speeds and busy times. The system has been down a couple times over the 3 months we have been live, but Kronos resolved the issues very quickly. To have access from a desktop, tablet, time clock, or phone app is one of the best features....users have almost NO REASON they can't clock in.

Read full review

Programmer Analyst

Wicomico County Public SchoolsPrimary/Secondary Education, 1001-5000 employees

View all 4 answers on this topic

Performance

No score

No answers yet

No answers on this topic

UKG Ready 9.0

Based on 14 answers

We were always told that Kronos was the best, but there are reports that we got out of ADP and other payroll providers that we cannot get out of Kronos. One example is a report of Productive/Non-productive hours by department. We also need the dollar amount associated with the hours. This is information that is required on our cost report and we were told that that report is unavailable. It is very frustrating when I can't get what I need.

Read full review

Human Resources Director

Markesan Resident Home, Inc.Hospital & Health Care, 51-200 employees

View all 14 answers on this topic

Support Rating

Criterion HCM 1.0

Based on 1 answer

Support is very slow to correct issues. I have actually reported an issue then 2-3 hours later received screen shots where they were able to do what we could not as though we were doing something different that usual. They are quick to say it is user error. Took too long to correct payroll reports and reports still do not reconcile. Very difficult to complete quarterly and annual reporting.

Read full review

Verified User

Professional in Corporate

Building Materials Company, 51-200 employees

View all 1 answers on this topic

UKG Ready 7.7

Based on 123 answers

The support received varies. In most instances, I have been contacted same day by support to get the issue resolved, but there was one instance where I was not contacted for over a week and then when I was finally contacted, the assistance received was lacking.

Read full review

Verified User

Administrator in Human Resources

Government Administration Company, 501-1000 employees

View all 123 answers on this topic

In-Person Training

No score

No answers yet

No answers on this topic

UKG Ready 7.0

Based on 2 answers

Our in-person training was a hybrid. Live online training with an instructor. They were very knowledgeable of the product & the area they were training on. I asked several specific questions and if they didn't know the answer immediately they followed up after class.

Read full review

Programmer Analyst

Wicomico County Public SchoolsPrimary/Secondary Education, 1001-5000 employees

View all 2 answers on this topic

Online Training

No score

No answers yet

No answers on this topic

UKG Ready 8.3

Based on 2 answers

Lots & lots of training available. Timing was wrong for our organization. We had lengthy down time in the beginning while the implementation consultant setup our system. We did online training then. Difficult to train on a generic system setup that isn't your industry and hard to understand what you are learning how to do w/o actually being in your system. Online training was well documented and the instructors were very knowledgeable.

Read full review

Programmer Analyst

Wicomico County Public SchoolsPrimary/Secondary Education, 1001-5000 employees

View all 2 answers on this topic

Implementation Rating

Criterion HCM 1.0

Based on 1 answer

Had to continually repeat our information. Kept getting us confused with another client.

Read full review

Verified User

Professional in Corporate

Building Materials Company, 51-200 employees

View all 1 answers on this topic

UKG Ready 6.6

Based on 11 answers

Make sure the people who are doing the build have extensive knowledge on employment law and asking the right questions. I would bet that the people who helped with our builds did not read any of our employment contracts or ordinances; and when I asked questions about how other companies handled certain basic dictates from federal employment laws, they didn't have any idea what FMLA, FLSA, etc were.

Read full review

Verified User

Contributor in Human Resources

Government Administration Company, 201-500 employees

View all 11 answers on this topic

Alternatives Considered

When reviewing the various software before selecting Criterion HCM, it appeared to be the best choice and value. During implementation (which took nine months with us having to do most of the work) we realized we were not given accurate information regarding the software

Read full review

Verified User

Professional in Corporate

Building Materials Company, 51-200 employees

View all 1 answers on this topic

Our organization was a long-time user of UKG Telestaff and we found that the ADT payroll services did not integrate easily for payroll processing and management. The success we experienced with UKG Telestaff (formerly Kronos) made the decision easy to continue with their products when our organization separated from local government and became a stand-alone entity. The integration did not come without issues by any means, however, the build and integration teams (on both sides) were able to cooperate and work through all the problems encountered.

Read full review

Troy Valenzuela

Battalion Chief

East Fork Fire Protection DistrictPublic Safety, 51-200 employees

View all 166 answers on this topic

Scalability

No score

No answers yet

No answers on this topic

UKG Ready 9.3

Based on 2 answers

Thus far we are able to add as many users as necessary, implement 3 different bargaining units, 5 different types of user groups. Very flexible.

Read full review

Programmer Analyst

Wicomico County Public SchoolsPrimary/Secondary Education, 1001-5000 employees

View all 2 answers on this topic

Return on Investment

does not impact our ROI

Read full review

Verified User

Professional in Corporate

Building Materials Company, 51-200 employees

View all 1 answers on this topic

Positive: We have had better reporting with UKG Ready
Negative: We still have no benefit integration with our external benefit administrator after 2 years on the WFR Platform. The first attempt that took 2 years failed and now UKG wants us to pay for a single directional integration. This has cost excessive staff hours for manual intervention.
Negative: Any payroll adjustment requirements are not easy and the UKG Process is outdated. We recently had a payroll issue and were forced to issue a 2nd payroll but the payroll was delayed because UKG cannot (will not) process the same day. This is unacceptable and since Kronos and Ultimate Software merged, Ultimate software was able to process same day as are many other payroll companies that do not have as much power as UKG does.
Positive: We are able to use position management for better budgeting. There could be some upgrades to this module, but it does do what was promised.
Negative: Quarterly and year-end closeouts are 3rd business days which is not always possible. Very inflexible in regards to this. Even when it is done timely we get random notices and charges that it was not done even though we can prove it was.
Positive: It appears customer service is getting better. We struggled at first, but lately, it seems better.

Read full review

Jennifer O'Brien

CFO (Chief Financial Officer)

Community Services for Every1, Inc.Non-profit Organization Management, 501-1000 employees

View all 166 answers on this topic

Screenshots

—

See All (9) UKG Ready Screenshots

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Required

Rating Summary

Criterion HCM

UKG Ready

Criterion HCM

UKG Ready

Criterion HCM

UKG Ready

Criterion HCM

UKG Ready

Criterion HCM

UKG Ready

Criterion HCM

UKG Ready

Criterion HCM

UKG Ready

Criterion HCM

UKG Ready

Criterion HCM

UKG Ready

Criterion HCM

UKG Ready

Add comparison