Cross Identity vs. KeePass vs. Keeper

Password reset is where they perform well. The product is very economical compared to other SSO vendors But even with this price, there is a lot of improvement that is needed. The management is poised to make changes but the engineers at Cross Identity need to take their job more seriously in my opinion.

Incentivized

[KeePass] works extremely well for personal work passwords and personal-use passwords for home. It allows users to remember 1 single complex password in order to gain access to the entire database of passwords. It doesn't work so well if you want to sync passwords to multiple devices such as your computer or phone. It can be done, but it's not simple.

Incentivized

I can only think of scenarios where Keeper is well-suited, in my experience. I work in small business (i.e., sole proprietor, 1 employee) environments and Keeper is well-suited to my needs. I imagine it would also be well-suited to multi-user environments, but would require a great deal more management and organization in such environments.

• Very secure - no worries about our passwords being stored insecurely or in the wrong place.
• Easy to share access to passwords used company-wide.
• Integrates with Chrome and other browsers for ease of use and speed.
• Price - free to use.

Incentivized

• Ease of use. User find it simple and intuitive to use and I find they rapidly adjust to the software with minimal training.
• Single-sign-on. Super important and really makes things simple for the users and easy to manage for us in the IT team.
• Sharing features. We knew sharing was a key component of our password management solution. Keeper makes it easy for users and simple to administer.

Incentivized

• The user-friendliness could be better. The interface looks outdated and is sometimes quite technical.
• If you're on the road a lot, KeePass isn't very user-friendly on a smartphone or tablet. It's fine to use on a laptop, though.
• Sharing passwords with colleagues who are temporarily unable to log into KeePass independently could be improved.

Incentivized

• I find that Keeper could use some work with their desktop interface, a sleeker and friendlier user interface would definitely benefit them.
• Keeper doesn’t have a Security Dashboard, which makes it more complicated to evaluate the strengths and weaknesses of your passwords.
• The automatic web form filling is somewhat limited at the time, but im sure they will improve it soon.

Incentivized

My very good experience in the past 15 years of usage of KeePass makes it easy to decide for a renewal of this friendship. I was never disappointed and KeePass always meets my expectations. The software runs stable and if there should be a software error, it will be fixed in no time. This is customer satisfaction.

Incentivized

Our experience with Cross Identity has not been very good, particularly recently, we are in the middle of many issues, outages etc. The management has given us all kind of assurances but we are still waiting for the results to start show.

Incentivized

KeePass is easy to use and requires no prior training using it. I would rate KeePass a score 9 out of 10. It stands out in managing credentials securely and efficiently. No other similar app performs its core function as well, making KeePass an essential tool for password management and security.

It's just easy to use, plain and simple. It has the complexity and user-interface that gives you confidence in its build but the ease-of-use that keep things from getting too complicated. A huge plus when you have to onboard new members of the team or summer interns when you need them to step in and make orders on your behalf.

Incentivized

Support is not appropriate. I mean the product support ad managed services both. It would be great if they can introduce a more coherent project governance structure. Advise to management, please encourage your engineers to take their job little more seriously. The product is full of bugs and have not been tested thoroughly.

Incentivized

I have almost never had to contact support. This product has a wide community, a very expansive documentation/forum site where generally any question/issue already has an answer/fix or explanation/workaround, or plans for improvement in a future version. On the occasions that I have reached out, answers were fairly quick, useful, and respectful.

Because it is so good. It always works, has not crashed even in 3 years; I have a lot of data in it (never any problems).

KeePass is free and compatible with all the devices you or your customers and it has a lot of different uses. Is not only a password manager like Norton safe password or the avast's one. Like the password managers of the browsers, no, with KeePass every customer can find a useful way to share and keep secure I formations

Incentivized

I have used the Apple cloud, but if you forget your password into that, once again, you’re at the mercy of calling customer service. With Keeper, you can use the thumbprint option to log on, and there’s any of your needed passwords. It’s fast and simple, and you don’t have to wait online to unlock the app you’ve locked yourself out of.

Contract terms are fine. No complaints there.

Incentivized

professional services team is not very well versed with the the product from my experience. They should possess more knowledge to fix the issues more quickly.

Incentivized

• Positive. All of our usernames and passwords for service accounts are in one convenient location.
• Positive. The ability to organize everything into separate locations/folders is great.
• Positive. Password generator makes it easy for us to generate a secure password for our accounts.

Incentivized

• The spreadsheets and printed papers being passed around the office with passwords on them have gone! This is a huge security hole plugged.
• Users actively use the software which says something - it is easy to use and intuitive. When software is not intuitive, it tends to not get used.
• It gives IT control over who does what with passwords, and while difficult to quantify it is certainly a dramatically positive impact on the organization.

Incentivized