Custify vs. Userlane

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Custify
Score 9.4 out of 10
Small Businesses (1-50 employees)
Custify is a customer success platform designed for B2B SaaS businesses. It helps users better meet customers' needs, reduce churn and increase lifetime value. The user can see in-product usage insights as well as data from CRM, support, billing, and other systems in one place. Relevant customer success KPIs and client interactions are displayed in its dashboard. Custify also identifies clients that get stuck during onboarding, those whose trial is about to expire, and those whose usage has…N/A
Userlane
Score 9.7 out of 10
Enterprise companies (1,001+ employees)
The technology developed by Userlane is designed to guide users through software like a GPS turn-by-turn navigation system. The vendor says this allows every user to operate even complex software on a professional level without any learning curve. Userlane includes interactive step-by-step guides, which can be implemented on top of every existing web-based software or e-commerce website. These interactive guides lead every user through all processes and show them live within the…N/A
Pricing
CustifyUserlane
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CustifyUserlane
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeRequired
Additional DetailsThe pricing is heavily dependent on your requirements therefore we ask you to contact us directly.
More Pricing Information
Features
CustifyUserlane
Security
Comparison of Security features of Product A and Product B
Custify
7.0
11 Ratings
20% below category average
Userlane
-
Ratings
Role-based user permissions7.011 Ratings00 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Custify
8.0
11 Ratings
6% below category average
Userlane
-
Ratings
API8.011 Ratings00 Ratings
Integration with Salesforce.com8.01 Ratings00 Ratings
Customer Data Extraction / Integration
Comparison of Customer Data Extraction / Integration features of Product A and Product B
Custify
9.0
11 Ratings
5% above category average
Userlane
-
Ratings
Product usage9.011 Ratings00 Ratings
Help desk / support tickets9.11 Ratings00 Ratings
Customer Success Management
Comparison of Customer Success Management features of Product A and Product B
Custify
8.3
11 Ratings
2% above category average
Userlane
-
Ratings
NPS surveys8.01 Ratings00 Ratings
Sponsor tracking8.02 Ratings00 Ratings
Customer profiles8.011 Ratings00 Ratings
Automated workflow9.011 Ratings00 Ratings
Internal collaboration7.011 Ratings00 Ratings
Customer health scoring9.011 Ratings00 Ratings
Customer segmentation9.011 Ratings00 Ratings
CSM Reporting & Analytics
Comparison of CSM Reporting & Analytics features of Product A and Product B
Custify
9.0
11 Ratings
11% above category average
Userlane
-
Ratings
Customer health trends9.011 Ratings00 Ratings
Engagement analytics9.011 Ratings00 Ratings
Dashboards9.03 Ratings00 Ratings
Best Alternatives
CustifyUserlane
Small Businesses
Intercom
Intercom
Score 8.8 out of 10
Pendo.io
Pendo.io
Score 8.2 out of 10
Medium-sized Companies
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Whatfix
Whatfix
Score 9.5 out of 10
Enterprises
Cisco Webex Experience Management (discontinued)
Cisco Webex Experience Management (discontinued)
Score 8.8 out of 10
Whatfix
Whatfix
Score 9.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CustifyUserlane
Likelihood to Recommend
9.0
(11 ratings)
9.1
(4 ratings)
Usability
9.0
(2 ratings)
9.1
(1 ratings)
Support Rating
9.0
(2 ratings)
-
(0 ratings)
User Testimonials
CustifyUserlane
Likelihood to Recommend
Custify
Two big use cases where it's very well suited: onboarding of our clients and churn prevention. It just saves me so much time and helps me recommend more strategic suggestions. At the end of the day I can see my productivity being a lot higher than before having Custify.
Read full review
Userlane
Well suited:
  • Web-based software with many users, complex processes (or both) --> Easy to fix a lot of common support / training issues very fast
  • Software rollouts with high costs associated to ensure user acceptance is great --> Great feedback from users
  • Multiple applications where processes are adjusted regularly --> Fast to roll out across many apps and easy to maintain
Not so well suited:
  • Desktop apps -- > Doesn't really work for desktop
  • Mobile apps --> Limited support, only works for web-based mobile apps
  • Small user base (less than 50 users) --> Not required when there are only a few users
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Pros
Custify
  • 360 degree view of anything that has to do with a single account, including health score history across many elements, all the lifecycles of that account, different usage and adoption trends on multiple users in the same account, and more.
  • Getting multiple health scores and trends on one screen.
Read full review
Userlane
  • Unbiased people and company.
  • Professional team.
  • Solution oriented team.
Read full review
Cons
Custify
  • There was a problem integrating our CRM at first, and to be honest, I almost switched to another product because it's a big deal for us, but they got it worked out significantly faster than any of us guessed it would take, so we stayed, and I'm glad it worked out.
  • The main data point still missing is global revenue. I reached out and they said it's in the works. The software is making us money, so we're staying and hope this works out as fast as the CRM issue.
Read full review
Userlane
  • Need to Improve User level analytics
  • Need to Improve UX/UI
  • Need to improve reporting
  • More option to export the analytics report ,Currently you can export in PDF.
Read full review
Usability
Custify
I like custify because it does exactly what you think it would. It's reliable and delivers quality organization and analytics for our usage. It's only downfall is it's lack of specific analytics and combination with sales tools that make customer transferring easy. Overall highly recommend using custify and are in a smaller business.
Read full review
Userlane
  • Easy to use content editor, no specific knowledge needed
  • Super fast to create interactive guides, went live within days
  • Clean and actionable analytics, not too bloated
Read full review
Support Rating
Custify
Philipp has been there for us throughout the process. Very nice guy and a great help. He guided us in setting KPIs, goals, healthscores. Really gave us a lot more than we wanted. We also had some custom integrations and even though they did not support them, their team released a patch for our CRM so we could integrate it
Read full review
Userlane
No answers on this topic
Alternatives Considered
Custify
This software makes it easy to analyze your data and optimize your onboarding - maybe the easiest I've seen, but you've got to be willing to dig into its features and setting. And of course without their Concierge Onboarding this is not so easy.
Read full review
Userlane
I haven't used any other to much extent.
Read full review
Return on Investment
Custify
  • Free to paid conversions have gone up, and we see more customers choosing premium options than before, since we're using the automatic workflows to make sure the trial is a lot more focused on helping them see results before they pay a single dollar.
Read full review
Userlane
  • Higher conversion rate.
  • Less support needed.
  • Proactive communication solves the most user questions.
Read full review
ScreenShots

Custify Screenshots

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Userlane Screenshots

Screenshot of Explanation of the action which has to be taken by the user.