What users are saying about

Custify vs Userlane

Custify
10 Ratings
Userlane
3 Ratings

Custify

10 Ratings
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Score 9.8 out of 100

Based on 10 reviews and ratings

Userlane

3 Ratings
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Score 9.3 out of 100

Based on 3 reviews and ratings

Likelihood to Recommend

Custify

Two big use cases where it's very well suited: onboarding of our clients and churn prevention. It just saves me so much time and helps me recommend more strategic suggestions. At the end of the day I can see my productivity being a lot higher than before having Custify.

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Georgiana Florea | TrustRadius Reviewer
Georgiana Florea
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Userlane

It is well suit[ed] because of professional virtual assistants. Also quality is a great concern with well developed strategy from implementation till execution. Customer support needs improvement in addressing individual customer needs. User level analytics should be incorporated. These concerns would be really helpful if taken into consideration. Otherwise, it's a great platform.

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Anonymous | TrustRadius Reviewer
Verified User
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Feature Rating Comparison

Security

Custify
9.8
Userlane
—
Role-based user permissions
Custify
9.8
Userlane
—

Platform & Infrastructure

Custify
9.8
Userlane
—
API
Custify
9.8
Userlane
—

Customer Data Extraction / Integration

Custify
9.4
Userlane
—
Product usage
Custify
9.8
Userlane
—
Help desk / support tickets
Custify
9.1
Userlane
—

Customer Success Management

Custify
9.7
Userlane
—
Sponsor tracking
Custify
9.1
Userlane
—
Customer profiles
Custify
9.8
Userlane
—
Automated workflow
Custify
9.3
Userlane
—
Internal collaboration
Custify
10.0
Userlane
—
Customer health scoring
Custify
10.0
Userlane
—
Customer segmentation
Custify
10.0
Userlane
—

CSM Reporting & Analytics

Custify
9.5
Userlane
—
Customer health trends
Custify
10.0
Userlane
—
Engagement analytics
Custify
9.5
Userlane
—
Dashboards
Custify
9.1
Userlane
—

Pros

Custify

  • As many health scores as you want per account on one screen.
  • As many lifecycles as you want per account on one screen.
  • Lots of health history information per client on one screen.
  • Very easy usage for team collaboration.

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Anonymous | TrustRadius Reviewer
Verified User
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Userlane

  • Personalized training
  • Organic learning experience
  • On-demand contextual help
  • Proactive support and training
  • 24/7 Support
  • step-by-step interactive guidance

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Ashish Ranjan Naik | TrustRadius Reviewer
Ashish Ranjan Naik
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Cons

Custify

  • There was a problem integrating our CRM at first, and to be honest, I almost switched to another product because it's a big deal for us, but they got it worked out significantly faster than any of us guessed it would take, so we stayed, and I'm glad it worked out.
  • The main data point still missing is global revenue. I reached out and they said it's in the works. The software is making us money, so we're staying and hope this works out as fast as the CRM issue.

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Anonymous | TrustRadius Reviewer
Verified User
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Userlane

  • Downloadable analytics.
  • Promotion feature.
  • Selling features.

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Anonymous | TrustRadius Reviewer
Verified User
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Usability

Custify

Custify 8.0
Based on 1 answer
Overall a great tool with very useful features. It's UI seems a bit clunky and there is no full dashboard. Without these it takes a bit of work to find what you need and get an overview of current activity. Also, implementing everything takes a bit of work. I would recommend it to any saas that is serious about scaling and has a customer success dept

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Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

Userlane

No score
No answers yet
No answers on this topic

Support Rating

Custify

Custify 10.0
Based on 1 answer
Philipp has been there for us throughout the process. Very nice guy and a great help. He guided us in setting KPIs, goals, healthscores. Really gave us a lot more than we wanted. We also had some custom integrations and even though they did not support them, their team released a patch for our CRM so we could integrate it

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Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

Userlane

No score
No answers yet
No answers on this topic

Alternatives Considered

Custify

This software makes it easy to analyze your data and optimize your onboarding - maybe the easiest I've seen, but you've got to be willing to dig into its features and setting. And of course without their Concierge Onboarding this is not so easy.

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Maria-Mirabela Ganta | TrustRadius Reviewer
Maria-Mirabela Ganta
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Userlane

I haven't used any other to much extent.

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Anonymous | TrustRadius Reviewer
Verified User
View all 3 answers on this topic

Return on Investment

Custify

  • Positive impact on churn reduction.
  • Easy view of the customer onboarding progress.
  • Playbooks make contacting a specific group of clients very easy.

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Nemanja Klajic | TrustRadius Reviewer
Nemanja Klajic
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Userlane

  • It save a lot of money in Training
  • It save a lot of expenses in Travel expenses for physical Training and support
  • Easy to use,It helps to increase the productivity of employees.So you save lot of money

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Ashish Ranjan Naik | TrustRadius Reviewer
Ashish Ranjan Naik
View all 3 answers on this topic

Screenshots

Pricing Details

Custify

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Userlane

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Rating Summary

Likelihood to Recommend

Custify
9.8
Userlane
9.3

Usability

Custify
8.0
Userlane
—

Support Rating

Custify
10.0
Userlane
—

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