What users are saying about
121 Ratings
7 Ratings
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Score 9.4 out of 100
121 Ratings
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Score 9 out of 100

Feature Set Ratings

  • Customer Focus ranks higher in 3 feature sets: Online Storefront, Online Shopping Cart, eCommerce Business Management
  • Shopify Plus ranks higher in 1 feature set: eCommerce Marketing

Online Storefront

9.2

Customer Focus

92%
8.8

Shopify Plus

88%
Customer Focus ranks higher in 7/9 features

Product catalog & listings

9.0
90%
1 Rating
8.8
88%
26 Ratings

Product management

9.0
90%
1 Rating
9.1
91%
27 Ratings

Bulk product upload

10.0
100%
1 Rating
9.0
90%
25 Ratings

Branding

9.0
90%
1 Rating
8.8
88%
26 Ratings

Mobile storefront

9.0
90%
1 Rating
9.3
93%
27 Ratings

Product variations

9.0
90%
1 Rating
8.4
84%
26 Ratings

Website integration

10.0
100%
1 Rating
8.9
89%
24 Ratings

Visual customization

9.0
90%
1 Rating
8.8
88%
27 Ratings

CMS

9.0
90%
1 Rating
8.6
86%
26 Ratings

Online Shopping Cart

9.0

Customer Focus

90%
8.7

Shopify Plus

87%
Customer Focus ranks higher in 1/2 features

Checkout user experience

9.0
90%
1 Rating
8.7
87%
27 Ratings

Abandoned cart recovery

N/A
0 Ratings
8.7
87%
26 Ratings

eCommerce Marketing

8.0

Customer Focus

80%
8.5

Shopify Plus

85%
Shopify Plus ranks higher in 2/3 features

Personalized recommendations

9.0
90%
1 Rating
8.5
85%
22 Ratings

SEO

7.0
70%
1 Rating
8.2
82%
27 Ratings

Promotions & discounts

N/A
0 Ratings
8.9
89%
27 Ratings

eCommerce Business Management

9.0

Customer Focus

90%
8.9

Shopify Plus

89%
Shopify Plus ranks higher in 3/4 features

Shipping

9.0
90%
1 Rating
9.0
90%
25 Ratings

Custom functionality

9.0
90%
1 Rating
8.3
83%
26 Ratings

Order processing

N/A
0 Ratings
9.3
93%
26 Ratings

Inventory management

N/A
0 Ratings
8.9
89%
25 Ratings

Online Payment System

Customer Focus

Feature Set Not Supported
N/A
9.4

Shopify Plus

94%
Shopify Plus ranks higher in 1/1 features

eCommerce security

N/A
0 Ratings
9.4
94%
27 Ratings

Attribute Ratings

  • Customer Focus is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

Customer Focus

90%
1 Rating
8.9

Shopify Plus

89%
28 Ratings

Support Rating

Customer Focus

N/A
0 Ratings
10.0

Shopify Plus

100%
2 Ratings

Likelihood to Recommend

Customer Focus

Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
Marlon Seijas | TrustRadius Reviewer

Shopify Plus

Any business that needs to keep track of orders and payments would benefit from Shopify Plus. Customers information, orders, and payments are all saved and available for reference. You are able to refer to past orders to review trends and offer future purchase suggestions. Shopify Plus is also easy to use so it does not take long to train employees how to use this system.
Fallon Penrod | TrustRadius Reviewer

Pros

Customer Focus

  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
Marlon Seijas | TrustRadius Reviewer

Shopify Plus

  • Scales incredibly well. Forget about hardware concerns, load balancing, downtime, etc. and focus on eCommerce. We've seen merchants go from a few thousand dollars per month to having million dollar days, all on Shopify without having to worry about performance or scaling systems.
  • Great new features consistently being added, ahead of the curve on almost everything
  • Solid API to build on and work with, a few annoying quirks here and there for super complex use cases but overall very well documented and works well
  • Most Merchant Success Managers are good and genuinely want to be helpful
  • A fantastic user interface, very logical and easy to use
  • Tons and tons and tons of out of the box integrations. Easily the best integration marketplace of the e-commerce platforms. There's an app for that.
Anonymous | TrustRadius Reviewer

Cons

Customer Focus

  • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
  • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
  • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
Marlon Seijas | TrustRadius Reviewer

Shopify Plus

  • The Account Managers/Reps have become more scripted and seem like they are busier and handling more clients than before. It doesn't seem as personal and special anymore like when we first upgraded to Plus.
  • Shopify still has missing features in their software that might not have an app in their app marketplace available that fills this void.
  • The 24/7 support doesn't seem as dedicated as they once were.
Ricky Jordan | TrustRadius Reviewer

Pricing Details

Customer Focus

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$249

Starting Price

$50 # of stores and users

Customer Focus Editions & Modules

Edition
Standard$501
Ultimate$991
  1. # of stores and users
Additional Pricing Details

Shopify Plus

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Shopify Plus Editions & Modules

Additional Pricing Details

Support Rating

Customer Focus

No score
No answers yet
No answers on this topic

Shopify Plus

Shopify Plus 10.0
Based on 2 answers
Always are quick to answer our questions and help us find a solution
Anonymous | TrustRadius Reviewer

Alternatives Considered

Customer Focus

Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
Marlon Seijas | TrustRadius Reviewer

Shopify Plus

Shopify had the quickest go-to-market and most robust API among the products we compared. CommerceCloud required a VERY LONG integration phase that we just didn't have time for. BigCommerce fell short on the number of features and API coverage that we needed. Overall Shopify gave us the most bang for the buck.
Anonymous | TrustRadius Reviewer

Return on Investment

Customer Focus

  • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
  • With the information the employee can develop more personalized relationships with the client.
  • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
Marlon Seijas | TrustRadius Reviewer

Shopify Plus

  • Shopify Plus has been a very cost effective solution for us.
  • As our business grows, it's easy to train new hires on how to use Shopify Plus.
  • What we've lost in the missing features of Shopify we've made up for in the other areas.
Anonymous | TrustRadius Reviewer

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