What users are saying about
19 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.8 out of 100
Based on 19 reviews and ratings
172 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 172 reviews and ratings
Attribute Ratings
- RegOnline by Cvent (Discontinued) is rated higher in 1 area: Support Rating
- Eventbrite is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.0
RegOnline by Cvent (Discontinued)
80%
6 Ratings
8.7
Eventbrite
87%
55 Ratings
Likelihood to Renew
RegOnline by Cvent (Discontinued)
N/A
0 Ratings
8.7
Eventbrite
87%
5 Ratings
Usability
RegOnline by Cvent (Discontinued)
N/A
0 Ratings
10.0
Eventbrite
100%
5 Ratings
Support Rating
10.0
RegOnline by Cvent (Discontinued)
100%
2 Ratings
7.1
Eventbrite
71%
44 Ratings
Implementation Rating
RegOnline by Cvent (Discontinued)
N/A
0 Ratings
10.0
Eventbrite
100%
1 Rating
Likelihood to Recommend
RegOnline by Cvent (Discontinued)
RegOnline is a great tool for multi-track events. It is very user friendly and the software makes it easy to set up multiple tracks. It's even easy to check the progress of your event and make changes without impacting the registration process. The ability to collect data that can be taken back to the C-suite is also nice.
SafetyFestMT Coordinator
Montana Department of Labor & IndustryGovernment Relations, 501-1000 employees
Eventbrite
We're a nonprofit organization so we have a very lean time, labor, and money so the super easy self-explanatory nature makes it easy for our team to admin an event. The simple UI [of Eventbrite] keeps our focus on the event and avoids any headache-inducing tech hurdles. There're just enough user roles to handle multi-staffer admin.A less appropriate situation is an event that is huge in complexity with a custom workflow and processing which Eventbrite's not built to handle in-house such as multi-step registration, multiple item and category all-select options during registration, multi-event type (not just physical or ticket but virtual goods tracking), more HootSuite-like social media refinery, etc.
Media Director
Asian American Action FundGovernment Relations, 11-50 employees
Pros
RegOnline by Cvent (Discontinued)
- RegOnline is able to handle credit card payments, cashing out once per month by sending a check to me (paid to the university) via mail. This was the main reason that we needed the site, and it is it's best feature.
- Customizable options were added this year, and though a little confusing at first they have been great at adding additional details in headers on pages (on pages that I formerly was unable to provide additional instructions).
- The registration system itself has been useful for managing registrants, and being able to easily update those who still chose to pay 'offline' via check or wire transfer (allowing me to still easily see all paid participants).

Verified User
Administrative Assistant in Research & Development
Higher Education Company, 5001-10,000 employeesEventbrite
- Event management--providing a detailed description of the event (date, time, place) plus details of the event (speakers, topic, sponsors, etc.)
- Registrations--provides enough details about people who register, and tools to manage those registrations (add people manually who didn't pre-register, cancel orders, check-in of attendees)
- Event promotion--events created using Eventbrite can be found by searching Eventbrite for local events

Verified User
Vice-President in Quality Assurance
Information Technology and Services Company, 1-10 employeesCons
RegOnline by Cvent (Discontinued)
- You can't easily access a registration unless you click on the edit pencil. It appears that the title of the event is linked but if you click on it you always get an error message. This appearance of being linked should be removed because it causes frustration. Same with the event number. It appears to be a link that can be opened but it goes to the same error message.
- RegOnline did a big change about 18 months ago which wreaked havoc with registrations. A lot of functionality was lost and it took about a year for them to recover from that. At that time, our education and conferences department got so frustrated, we starting using another registration platform which was not a good experience either and then in early 2018 switched to Cvent.
- It isn't easy to get in touch with support.

Verified User
Administrative Assistant in Information Technology
Hospital & Health Care Company, 11-50 employeesEventbrite
- I'd like to see Eventbrite add more customization to the event page layout. It would be nice to be able to differentiate our event through more specific design.
- I've had occasional problems with email formatting in the Eventbrite email builder. It would be nice to have a slightly more trustworthy builder.
- Other than those two things, I think Eventbrite does exactly what it needs to do.

Verified User
Administrator in Marketing
Computer Software Company, 11-50 employeesPricing Details
RegOnline by Cvent (Discontinued)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Eventbrite
General
Free Trial
—Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
RegOnline by Cvent (Discontinued)
No score
No answers yet
No answers on this topic
Eventbrite
Eventbrite 8.7
Based on 5 answers
Excellent platform and easy to use to create events. Eventbrite sets the standard for simple, effective and safe ticketing platforms. Our customers trust Eventbrite and we've always done well when we use this platform for ticketing. They have recently updated some of the virtual connectivity tools which make it even easier to set up and promote virtual events.
Principal/Founder
CX Forums: The Customer Experience ConnectionEvents Services, 1-10 employees
Usability
RegOnline by Cvent (Discontinued)
No score
No answers yet
No answers on this topic
Eventbrite
Eventbrite 10.0
Based on 5 answers
Great platform with so many incredible features. It streamlines workflow, communication, messaging, and analyzing data. I know of no other platform that can do what Eventbrite can do for the price or user-friendliness. They also offer great support for new users and integrate well with other platforms (i.e., social media and Sched).

Verified User
Employee in Other
Education Management Company, 5001-10,000 employeesSupport Rating
RegOnline by Cvent (Discontinued)
RegOnline by Cvent (Discontinued) 10.0
Based on 2 answers
We've never had an issue they couldn't resolve in one phone call.

Verified User
Employee in Information Technology
Education Management Company, 201-500 employeesEventbrite
Eventbrite 7.1
Based on 44 answers
I haven't yet needed to contact customer support, but the information provided next to the various features has been exceptionally helpful. This info is located just to the right of most options, and it provides answers to frequently asked questions. At this point, that information has been enough to keep me from having to contact anyone.

Verified User
Team Lead in Other
Higher Education Company, 51-200 employeesImplementation Rating
RegOnline by Cvent (Discontinued)
No score
No answers yet
No answers on this topic
Eventbrite
Eventbrite 10.0
Based on 1 answer
Just jump in, don't over thinking it, doing it will net the very few basic questions you'll have. There's not much complexity so one doesn't need to plan as if moving a canal. It's as simple as can be.
Media Director
Asian American Action FundGovernment Relations, 11-50 employees
Alternatives Considered
RegOnline by Cvent (Discontinued)
The Department also uses RegFox for training events as well as conferences. One of the main reasons they use RegFox is because of the price, it only charges $0.99 per registration whereas RegOnline charges $3.55 per registration. Because we are a state agency, that can make a big difference to our budget. That being said it is easier to build multi-track events in RegOnline.
SafetyFestMT Coordinator
Montana Department of Labor & IndustryGovernment Relations, 501-1000 employees
Eventbrite
My "go to" for event registration has always been Constant Contact because they don't charge additional processing fees above the standard transaction. If it's a more basic event where I just need to capture name, email, and payment, I'll continue to use Constant Contact over Eventbrite. However, if it's more complex and requires marketing, I would choose Eventbrite.
Chief Operating Officer
Beyond InsuranceManagement Consulting, 1-10 employees
Return on Investment
RegOnline by Cvent (Discontinued)
- Everyone has been incredibly happy being able to pay on credit card! Prior to RegOnline, our only payment options were by check, money order, or wire transfer. I personally had to deposit many, many more personal checks to the university on behalf of participants. So participants have been happy with the credit card option (it was requested by many every year until the switch to RegOnline), but it also has been very helpful at saving me time as well.
- The negative impact has been that we had a free registration page set up prior to RegOnline, that we dropped fully. So while some participants still pay by check or wire transfer, we still must pay the 'per participant' fee even for participants not paying through RegOnline.

Verified User
Administrative Assistant in Research & Development
Higher Education Company, 5001-10,000 employeesEventbrite
- A dedicated URL for each event has been easy to use for tying events to editorial content, promotion and marketing.
- For ticketed events, it has been an easy -to-use system without requiring a lot of training on a complicated technology. It is also competitively priced for transaction management.
- Whether we have discovered any Eventbrite users via the Eventbrite site promotion, we appreciate it as a recommendation of our event for like-minded event attendees.
Publisher Soapbox Media
Issue Media GroupPublishing, 201-500 employees