Eventbrite is great for events, but needs better integration
July 23, 2018

Eventbrite is great for events, but needs better integration

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Eventbrite

Our organization uses Eventbrite to organize and promote our monthly professional association meetings. We use it to create the event details and description, to monitor registrations as people signup, and to tie into our Social Media promotion via Facebook, LinkedIn, and Twitter, and via our website. We also use Eventbrite to tie back to MailChimp which we use to send our event invites via email, and to feedback new registrants not previously signed up to our mailing list. We use the Eventbrite app or website to check people in as they attend our events to measure registrations vs attendees.
  • Event management--providing a detailed description of the event (date, time, place) plus details of the event (speakers, topic, sponsors, etc.)
  • Registrations--provides enough details about people who register, and tools to manage those registrations (add people manually who didn't pre-register, cancel orders, check-in of attendees)
  • Event promotion--events created using Eventbrite can be found by searching Eventbrite for local events
  • Integrations: The integration with MailChimp used to be fairly seamless. There was an Eventbrite template I could pick within MailChimp if I chose that as my email option from within Eventbrite. It's not as simple anymore.
  • Social Media: I promote my events on Facebook, LinkedIn, and Twitter. The Twitter link to use is in one place, the Facebook integration/link is totally different and in a separate place, and LinkedIn isn't even considered. I create a tracking link for LinkedIn, but your tracking links don't provide the information I want.
  • Google Analytics: Because your integrations and tracking links are so lacking, I have to use a more complex tool to track the information I want--where did people see my event, and where are they signing up from? It seems like a simple thing to determine, yet I still don't know the most effective means of communicating my event to people to drive people to register.
  • We have greater flexibility using Eventbrite than with our previous system. Previously, we could not schedule events or invites to occur at a specific time. If we wanted to promote our event 1-week in advance, our invite would go out based on the date/time of the event.
  • Generally, about half the number of people who register for our events actually attend. But there are occasions when we need to limit registrations, something we couldn't do with our previous system.
  • Eventbrite allows us to email our registered attendees ahead of an event with further details, or to follow-up with things discussed during our event. It provides yet another way of promoting our next event.
I've used AttendStar and Tikly for personal use to signup for events organized by others. Many other similar groups use Meetup to organize their events. You can't store files on Meetup, and our website provides a lot more information than what we could host on Meetup. I like Eventbrite because it's a much more well-known brand vs AttendStar or Tikly (Tikly is a local startup) and because our local newspaper promotes many community events that are listed on Eventbrite.
My experience using Eventbrite is mostly for a non-profit organization, which makes my experience a lot simpler in that I don't have to worry about collecting payment for my events, or be concerned about who pays any fees associated with my event. Event registration and promotion are very simple.