CyberArk Privileged Access Management vs. TeamViewer

It is well suited if your organization is fairly sized to large sized. You will have the need for the features sets they offer and they likely will help you with efficiency and provide the security your organization needs. You may also want this product if your organization has a need to maintain compliance and regulatory requirements to be able to provide services. If you also have a need in your workplace for automation of identity or credentials to minimize the manual work this may fit your need.

Incentivized

Helpful for organized IT teams supporting multiple manufacturing warehouse zones. Useful for training, auditing, and meeting ISO/quality or compliance documentation requirements. False positives can lock users out unexpectedly, particularly common when supporting remote home users. Session connections can be interrupted, which is painful when configuring warehouse automation systems and printers that require a restart.

Incentivized

• Managing Service Accounts. We like using CyberArk for using it when we need to remote into certain systems and the password is stored on CyberArk.
• Managing Privileged Accounts. It allows our IT personal to use their privileged accounts without having to remember their passwords. It also keeps our staff compliant with complexities with passwords.
• Using CyberArk as a jump host has saved us on licensing issues. It's also easy to use when needing to remote in and automatically signing you in.

Incentivized

• Quick support is an nice feature to make it easy for the end user to download and use
• Easy to connect using numbers
• The connection is always good when connected to an end user
• The tool is easy to use, the buttons are easy to understand what the use for it is

Incentivized

• The initial product cost is a little on the higher side, which might turn off small & medium enterprises.
• As it talks about security, it has a lot of hardware/software requirements for the initial setup, which might make the rollout timeline a little lengthy.
• Product should be easy to customize based on different industry's needs.

Incentivized

• Now, it doesn’t work in fast network environments: sometimes, data is delayed during transfer.
• There are a small number of ways that a user is allowed to change the interface on the device.
• Some minor increases in difficulty with advanced functions of the application.

Incentivized

As long as I continue to provide remote support for my clients, it's a no brainier. For what I pay out, I probably make it back tenfold in the ability to provide remote support from wherever and whenever. Not to mention the saved gas money for a fix that only takes 5 minutes but it takes you 20 minutes to get there. As my business continues to grow, and I support more and more clients, my need for TeamViewer will only grow.

I think CyberArk is a great product and there are many different modules to incorporate. There are many great feature sets available right out of the box and you feel safer just implementing some of the basics. The more features you implement the better the product performs. There are definitely some implementation hurdles, but typically they are too difficult to figure out.

Incentivized

Compared to other products I've used (ConnectWise Control), TeamViewer is harder to set up and get connected. It is especially difficult to set up "permanent" unattended remote access, where you want to be able to connect to and control a remote computer without having to exchange codes and passwords every time you connect.

Incentivized

We get what we need with our TeamViewer licence.

Incentivized

Steady connection and easy quick connect and disconnect

Incentivized

I've been an engineer and architect in the Identity space for many years and CyberArk is the #1 tool I've found to help me secure accounts and credentials. I've architected CyberArk and built the implementation from the ground up twice in previous roles and found it here upon my arrival at my current job. I wouldn't want to have to live without it as it helps me sleep at night

Incentivized

The support from the Teamviewer team has always been top notch. Any support ticket that we have submitted has been handled very quickly and with the best possible resolution. We find in most cases, contacting for a support ticket is not even necessary, as the knowledge base is more than adequate.

Incentivized

As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.

Incentivized

I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.

TeamViewer installation and deployment to other devices is pretty straightforward and does not require much technical know-how. This makes ease of use attractive when supporting both new and existing clients with limited technical knowledge. I think ease of use is a huge factor in getting new clients. TeamViewer handles that extremely well.

Incentivized

Manage Engine's Password Management solution can accomplish the same features however, their system is cumbersome and not as user friendly to operate. It is however great for small teams. Pleasant Solutions Password Manager Pro can accomplish some of the same things, but the web browser interface is not user friendly at all

Incentivized

Apple Remote Desktop requires a VPN connection to the LAN to be useful, but it is still necessary to use it when TeamViewer will not connect. Datto RMM seems very solid, and I like it, though I only have access to it from our MPS. It can often connect when the TV cannot. ScreenConnect was not a good fit for us and did not seem to work well.

Incentivized

I've rarely had problems with the product.

• CyberArk has enabled us to better secure our privileged account credentials.
• CyberArk automatically detects new servers on our network and takes ownership of the local admin password.
• CyberArk allows us to better govern, and audit, privileged account usage in our org.
• CyberArk can be architected to be fully redundant and disaster-ready.

Incentivized

It took about 3 months.

• Customer Support of our business has become more interactive with customers, leading to faster resolution of their problems.
• Remotely accessing devices in our office allows employees to stay productive while working from home.
• TeamViewer helps us to collaborate with other firms for projects we're doing.

Incentivized