An excellent remote access and customer support solution for businesses.
January 30, 2025
An excellent remote access and customer support solution for businesses.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with TeamViewer
TeamViewer has proven to be an excellent solution for our business. It's useful for remote access, collaborative work, and customer support. Its easy-to-use interface and excellent business solutions give it an edge over others. We've been using it for about 3-5 years, and it has proven to be a robust remote access solution for regular users and businesses. While we faced some minor update issues last year, the resolution we got from the support team was swift and satisfactory. Regards.
Pros
- Remote Access.
- Collaboration
- Customer Support.
Cons
- The update Cycle of the Desktop app is sometimes unstable. We downloaded the latest TeamViewer Desktop App from the official site, and it immediately asks us to update.
- Pricing tier for small teams can be improved.
- Live subtitles for audio from remote device can be implemented.
- Customer Support of our business has become more interactive with customers, leading to faster resolution of their problems.
- Remotely accessing devices in our office allows employees to stay productive while working from home.
- TeamViewer helps us to collaborate with other firms for projects we're doing.
It took about 3 months.
We selected TeamViewer due to its unique suite of features. Comparing connection latency with other platforms, TeamViewer outperformed them while being more performant, using fewer system resources. Unlike other platforms, which keep alerts about usage plans and advertise the installation of other software (like Chrome, which is advertised by AnyDesk), TeamViewer provides a sleek and modern interface with no disruptions.
Do you think TeamViewer delivers good value for the price?
Yes
Are you happy with TeamViewer's feature set?
Yes
Did TeamViewer live up to sales and marketing promises?
Yes
Did implementation of TeamViewer go as expected?
Yes
Would you buy TeamViewer again?
Yes
HIPAA compliance achieved by TeamViewer helps protect the data of both our business and our customers seeking support. These features make it handy to protect our virtual machines and official devices from any data leaks or penetration. Security features like these help make it a commendable software for enterprise-level usage.
Comments
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