TeamViewer - a tool to expand business boundaries beyond geographic boundaries.
Updated August 25, 2025

TeamViewer - a tool to expand business boundaries beyond geographic boundaries.

CSM AG, Robert Schürch | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

It's easy and as expected for such a product. TeamViewer is based on a secure high level of program code. Assuming that many new KI functionality of many new aspects will make the product even stronger in the near future. We are looking forwards for such new functionality that will create new features for us too.
Successfully using TeamViewer for many years. Creating stable and fast international Links to Windows server systems at our customer side to support their system function, system setup and comprehensive data analysis. We also use the tool when we invite potential new customer sharing with them online insights of our Manufacturing Execution System DIAMES platform to show them the potential benefit.

Pros

  • Give us internationally active an secure remote access to DIAMES servers at customer side for support issues.
  • Give us the opportunity to present our DIAMES solution live to potential new customers without physical visits.
  • Enable us with three business locations on three continents sharing a common IT environment without physical visiting another of our business location.
  • Gives us the opportunity sharing a life problem in our DIAMES application with software tool providers when we recognize a problem for which we need support.
  • We are dealing with DIAMES customers in China, Europe and USA.
  • DIAMES is a Windows server based environment. With TeamViewer we can create a remote access to a life system environment.
  • With a strong and fast internet access TeamViewer enables us response time to actions like we would be on site.
  • TeamViewer is for us more reliable and more secure than a Anydesk access.
  • Our customer have been very happy about our support when Corona did not allow us any on site visit too.
  • TeamViewer ist the best and most secure tool for our work with sensitive manufacturing companies worldwide.

Cons

  • We are very happy about the TeamViewer functionality and recognize a lot of advanced functionality in comparison with Anydesk for example.
  • It's fast and very reliable.
  • We think that TeamViewer is a very secure platform.
  • We like to use new feature and functions when they get available.
  • With TeamViewer we can do any DIAMES updates remotely - secured, any time and immediately
  • TeamViewer helps us to save precious resources on our side to provide excellent services to our customers - wherever they are located.
  • We can minimise the cost drastically when serving customers with many production plants on different locations worldwide distributed.
  • Our customers like TeamViewer too for their own business.
  • Very positive is the fact for complete secure remote support for our customers. All the time not only because Corona restrictions.
  • Offering potential new customers a complete view into a life DIAMES system without physical travel for both parties.
  • Getting better support from third parties by sharing a concrete software problem live.
  • TeamViewer did become an important part of our business life.
  • Using TeamViewer for supporting our customers on a 24-hour base have given us many additional DIAMES projects to compete against competitors.
  • TeamViewer is not cheap but it's the cost worth.
Immediate on day one, using TeamViewer.
We have tried to use AnyDesk but don't feel us secure like with TeamViewer. Many of our DIAMES customers wouldn't allow us to use AnyDesk to access the DIAMES servers on their sites. They don't trust the product and its reliability. AnyDesk is not as fast as TeamViewer in our test environments.

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

SSO or TFA. We shall work on it and beliefe that strong security features will always be a mandatory element serving our DIAMES customers remotely with TeamViewer. We like to be a very satisfied user of TeamViewer for many years in the future too. There is no point and element that disapoint us on the existing TeamViewer functionality.
Creating connections to DIAMES systems in Australia, China as well in South Africa with same speed and response like with systems in Europe or USA is a huge benefit for us.

TeamViewer Feature Ratings

9.3
Attended device access
10
Unattended device access
8
Mobile device access
8
Virtual device access
10
Multiple-display support
10
Multiple concurrent sessions
10
9.0
Camera sharing
8
Session transfer
10
9.6
File transfer
10
Instant message
10
Access to sleeping/powered-off computers
10
Session record
10
Annotations
8
8.0
Third-party software integrations
8
10.0
Role-based user permissions
10

Using TeamViewer

1 - Only me based on my function.
3 - From one PC for remote contacts in the network when required to have a remote contact. Registered in my name.
  • Remote access of customer Windows servers.
  • Sharing a link to a DIAMES life system with potential new customers.
  • Sharing access for a third party to our development environment
  • Unrestricted access to Window servers with our application at customer side.
  • Unrestricted access to Window servers with our application for potential new customers.
  • Sharing live an IT problem with a third party.
  • With new IT tools and features as announced by Apple and Microsoft.
Don't like to miss TeamViewer.
Yes it has been my decision that I don't regret at all.
Protected contact with remote Windows Servers.
Yes for sure.

Evaluating TeamViewer and Competitors

Yes - AnyDesk and a former product with TeamViewer functions about 10 years ago. That product doesn't exist anymore.
  • Cloud Solutions
  • Scalability
  • Ease of Use
No. We have what we need with TeamViewer.
  • Unrestricted access to Window servers with our application at customer side.
  • Unrestricted access to Window servers with our application for potential new customers.
  • Sharing live an IT problem with a third party.
  • With new IT tools and features as announced by Apple and Microsoft.
Don't like to miss TeamViewer.
Yes it has been my decision that I don't regret at all.
Protected contact with remote Windows Servers.
Yes for sure.

TeamViewer Implementation

  • Implemented in-house
Change management was minimal - Everything started to work easier!
  • No problem at all.

TeamViewer Training

  • Online Training
  • In-Person Training
  • No Training
As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.
As expected without any problem! Online training is the most efficient way to learn how a product works. There are many third party supporters for Teamviewer courses available that can give additional ideas how to use Teamviewer for specific functions and features as we did require in respect of our usage.
As expected without any problem! Training base on using an App is the most efficient way to learn how a product works. There are many third party supporters for Teamviewer courses available that can give additional ideas how to use Teamviewer for specific functions and features as we did require in respect of our usage.

Configuring TeamViewer

We get what we need.
Current Teamviewer delivers what we require. Therefore, we have no recommendation for the Teamviewer team. Cary on with your best practise. There is no competitive product on the market that has equal function and features available like Teamviewer. Cary on the path of success and delivering of functions and features. We shall like it.
Some - we have done small customizations to the interface - To support our Chinese customers better. With the help of a third party.
Some - we have added small pieces of custom code - To get better support of our Chinese customers.
As mentioned third party support for better support for our Chinese customers.

TeamViewer Support

It's very seldom that we need help using Teamviewer.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
None
No. Don't think that we would need it.
About a year ago when we had problems connecting to a windows server in China. Finally it had been a network issue and not a TeamViewer problem.

Using TeamViewer

TeamViewer is a reliable and really strong tool for accessing remote IT platforms secure and fast. We don't know any product that provide us such strong functionality to make our life as a internationally recognized MES provider with DIAMES with an international clientele so easy. We look forward for any new TeamViewer functionality that supports us even more.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Feel confident using
Cumbersome
  • Access to remote windows servers.
  • Sharing with TeamViewer remotely the access of one of our life platforms with potential new customers.
  • Quick availability of a secure access to a remote Windows server.
  • Easy file transfer to distribute DIAMES updates.
  • Scaling of window size and resolution.
  • None
Yes - Use it very seldom because i need a big screen to work as required. The mobile interface is for our case a nice dinky toy only! We need a big screen and associated resolution to work. Some life graphical DIAMES tools can only be used with related screen and resolution features.

TeamViewer Reliability

We use TeamViewer as a Tool to reduce travel cost.
We get what we need with our TeamViewer licence.
Fast and reliable.
  • None
Yes - Use it very seldom because i need a big screen to work as required. The mobile interface is for our case a nice dinky toy only! We need a big screen and associated resolution to work. Some life graphical DIAMES tools can only be used with related screen and resolution features.

Integrating TeamViewer

We got everything that we need thus far.
  • Our DIAMES application
  • SQL server features
  • KI tools for production activity analysis
Very easy.
  • Currently no
  • File import/export
  • Single Signon
We are happy what we have available thus far.

Relationship with TeamViewer

We have known what we need and have received it.
Based on our IT experience and the TeamViewer help system we have and find what we need.
Nothing. We are happy what is there.
All is fine thus far.
We are happy what we have available thus far.

Upgrading TeamViewer

Yes - Very easy!
  • Some minor weak functionality has been fixed for us too.
  • Nothing that we are aware of.

Upgrading TeamViewer

Yes - Very easy!
  • Some minor weak functionality has been fixed for us too.
  • Nothing that we are aware of.

Comments

  • Ying Qin | TrustRadius Reviewer
    Ying Qin
    (Vendor Representative) commented 2 years ago
    Hello Robert, Thank you for sharing the unique experience with TeamViewer! We are so thrilled to know that TeamViewer becomes a powerful tool to help you! We are also happy to hear that TeamViewer is a user-friendly remote access solution! We wish you a pleasant day! Best, Ying/TeamViewer

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