When You Need Instant Remote Access
Updated December 17, 2024
When You Need Instant Remote Access
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with TeamViewer
I use TeamViewer daily to remote into clients computers and fix problems. It does have its quirk sometimes, but generally it works very well. My partner also can collaberate with me in a remote session if there is something that needs additional ideas or help. It has been our go to Remote access tool for 15 years. We also use the Quick Support tool on the fly.
Pros
- Quick Remote access
- Can use from my mobile phone
- Ease of setup
- Ease of use
Cons
- Sometimes does not connect
- Display name changing
- Mac accessibility
- Minimum 50% less driving
- Less where and tear on me physically
- Instant gratification by easy access
- Always available
- Pretty Dependable
I saw the economic benefit from TeamViewer almost immediately. My clients love it, my team loves it, and the cost verses the ROI is well worth it. Based on what it costs per endpoint verses what we charge per minute-the ROI is very good.
Easier access faster than some of the others. We love the mobile feature where you can use the app to connect when on the road. Also it has the ability to access cell phones as well, which many times helps us help a client with their iphones. Great feature. There have been times where I had to get immediate access to an endpoint from my car and TeamViewer came thru with flying colors.
Do you think TeamViewer delivers good value for the price?
Yes
Are you happy with TeamViewer's feature set?
Yes
Did TeamViewer live up to sales and marketing promises?
Yes
Did implementation of TeamViewer go as expected?
Yes
Would you buy TeamViewer again?
Yes
HIPAA compliance since we work with medical, dental, legal, insurance or financial businesses. We stress this fact when having to deal in those industries or with clients. It gives the the sense of security needed in these situations. Also the fact that they can turn it on or off when needed so we need to get their permission to access their computer.
TeamViewer Feature Ratings
TeamViewer Security and Support
We have the premium license of TeamViewer and have called support many times throughout the 15 years we have been using TeamViewer. I have never had an instance where support has not helped. They have been able to remote into the computer and visually seen the issue and have helped to resolve it. I am very satisfied with the TeamViewer support team.
While using TeamViewer the fact of it being HIPAA compliant has created a good sense of security for my company as well as for our clients. We have never had a security issue while using TeamViewer. We the password security in place there has never been an issue there either. TeamViewer is the Remote Access to use!
If I had to redo my purchasing process, I have renewed TeamViewer every year. (I have bought it for 15 years) I think that says it all. I have recommended TeamViewer to many of my clients as well as other colleagues. So yes I would recommend it to any one that needs a fast, remote access tool.
Using TeamViewer
2 - We are an Managed Service Provider(MSP) and we use teamviewer to remote into client's PCs/MACs/Mobile Phones. It is a pretty reliable tool and we are able to access client devices from our cell phones as well. People like "Instant Gratification". They are always amazed how we can offer this service.
2 - The types of people or skills required to support TeamViewer are extensive depending on the client's needs. Sometimes it can be a simple fix. Sometimes it's a very involved situation requiring various skills. The tech must have comprehensive knowledge of the operating system and various software applications. One does not know until remoted into the host device.
- Provide instant assistance to the client
- Update/upgrade Microsoft patches
- Install and configure 3rd party software
- Assist with passwords and user names
- Assist in removing scams
- Installation of various tools
- Assisting with teaching client how to do something
- Teamviewer is always improving its product so who knows how it may be useful in the future
- Multi-colaberation
- Helping with projects clients may have
Evaluating TeamViewer and Competitors
Yes - Actually we use several remote tools depending on the situation. We always like to have redundancy. In other words more than one tool to access client's devices in case one tool is down. Never putting all our eggs in one basket as they say. I know there have been several occassions where this has paid off.
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