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When You Need Instant Remote Access
January 29, 2024

When You Need Instant Remote Access

Yvonne Graber | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

No nothing that really sticks out. For the most part I have only had to uninstall and reinstall application a couple of times when I hit a glitch. I will say that on a MAC it is a little harder to implement due to Apple's Permissions that need to be set. Sometimes it needs the client to intervene to get those permissions set.
I use TeamViewer daily to remote into clients computers and fix problems. It does have its quirk sometimes, but generally it works very well. My partner also can collaberate with me in a remote session if there is something that needs additional ideas or help. It has been our go to Remote access tool for 15 years. We also use the Quick Support tool on the fly.
  • Quick Remote access
  • Can use from my mobile phone
  • Ease of setup
  • Ease of use
  • Sometimes does not connect
  • Display name changing
  • Mac accessibility
  • Minimum 50% less driving
  • Less where and tear on me physically
  • Instant gratification by easy access
  • Always available
  • Pretty Dependable
I saw the economic benefit from TeamViewer almost immediately. My clients love it, my team loves it, and the cost verses the ROI is well worth it. Based on what it costs per endpoint verses what we charge per minute-the ROI is very good.
Easier access faster than some of the others. We love the mobile feature where you can use the app to connect when on the road. Also it has the ability to access cell phones as well, which many times helps us help a client with their iphones. Great feature. There have been times where I had to get immediate access to an endpoint from my car and TeamViewer came thru with flying colors.

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

HIPAA compliance since we work with medical, dental, legal, insurance or financial businesses. We stress this fact when having to deal in those industries or with clients. It gives the the sense of security needed in these situations. Also the fact that they can turn it on or off when needed so we need to get their permission to access their computer.
On the road when client has issue. I can remote into the computer and show them what to do or do it myself. Also, I can get onto multiple computers at the same time which is great. I can give access to a colleague to help me out. I can use TeamViewer when on the road and a client has an emergency, I can log on from my mobile app. I find this to be very helpful.

TeamViewer Feature Ratings

Remote Administration
9.8
Screen sharing
10
File transfer
10
Instant message
10
Access to sleeping/powered-off computers
8
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Centralized management dashboard
10
Session record
10
Monitoring and Alerts
10
Multi-platform remote control
10

TeamViewer Security and Support

We have the premium license of TeamViewer and have called support many times throughout the 15 years we have been using TeamViewer. I have never had an instance where support has not helped. They have been able to remote into the computer and visually seen the issue and have helped to resolve it. I am very satisfied with the TeamViewer support team.
While using TeamViewer the fact of it being HIPAA compliant has created a good sense of security for my company as well as for our clients. We have never had a security issue while using TeamViewer. We the password security in place there has never been an issue there either. TeamViewer is the Remote Access to use!
If I had to redo my purchasing process, I have renewed TeamViewer every year. (I have bought it for 15 years) I think that says it all. I have recommended TeamViewer to many of my clients as well as other colleagues. So yes I would recommend it to any one that needs a fast, remote access tool.