Great remote connection software.
February 23, 2026

Great remote connection software.

Harshal Shah | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

Seamless to deploy the software.
With a small team of IT Techs, we need to connect to different computers for troubleshooting. It's only feasible if we use a remote software such as TeamViewer or Splashtop. TeamViewer allows us to fix issues remotely and connect with external service providers, such as DelmiaWorks, for secure access and troubleshooting.

Pros

  • Secure access to PC from outside service providers.
  • Internal team collaboration.
  • IT troubleshooting.

Cons

  • Use as SOS software.
  • manage endpoint policies.
  • Direct account-based connection instead of one-time credentials.
  • Used TeamViewer to connect to faraway computers in the plant, resulting in time savings.
  • Sometimes getting it started is slow, and reading credentials to the other party is complicated.
  • Outside service providers benefitted with us using TeamViewer.
Almost immediately.
TeamViewer's cost is much lower than that of other solutions, and its security is far superior to RemotePC's. TeamViewer is also a request-based remote session manager, unlike other software that allows indefinite connection time. TeamViewer's free version makes it even better for one end of the group to find support, while the other end has the paid version.

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

TeamViewer is really good at handling controlled, vigilant access to systems with an external service provider. It has strong capabilities for file transfer and logging. With that said, TeamViewer could benefit from account-based access as well, or, say, granular access control for each user group, so that no employee can activate TeamViewer from an outside network.

TeamViewer Feature Ratings

6.2
Attended device access
9
Unattended device access
5
Mobile device access
5
Virtual device access
5
Multiple-display support
6
Multiple concurrent sessions
7
7.0
Camera sharing
7
Session transfer
7
6.0
File transfer
8
Instant message
9
Access to sleeping/powered-off computers
2
Session record
6
Annotations
5
Not Rated
Third-party software integrations
Not Rated
Not Rated
Role-based user permissions
Not Rated

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