TeamViewer: support, speed, management and control at its best
Updated July 07, 2021
TeamViewer: support, speed, management and control at its best
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with TeamViewer
We have deployed it on all of our desktops for easy troubleshooting access for quick support for both the end user and our Help Support staff.
It was easy to setup and use. We are able to support laptops, desktops, and phones with a click of a button. Super fast and steady connection.
Allows for more than one connection so I can do more than one support call at a time.
Pros
- Quick Support to desktop.
- Scheduling meetings with video and phone support.
- Sharing a desktop for meeting.
Cons
- Maybe forcing the two-factor mode.
- More information in regards to privacy issues and notifying the end user.
- Maybe some videos for the end users.
- Quick remote support to the end users. Helps us both resolve issues on a timely matter.
- TeamViewer 13 gave us more flexibility with many devices.
- Migration from TeamViewer Corporate 12 to TeamViewer Corporate Subscription. Saved us 50%.
- Their sales and support team where easy to work with and get this done.
I've used all three above for many years. I switched over to TeamViewer for a couple of reasons.
1. Cost 2. Support 3. Product changes. TeamViewer offers nearly all what the three products above do all in one price.
1. Cost 2. Support 3. Product changes. TeamViewer offers nearly all what the three products above do all in one price.
LogMeIn was getting more expensive and giving less. Their support team was also not as quick to resolving some issues we had with our accounts.
Worth the money and easy to use.
Do you think TeamViewer delivers good value for the price?
Yes
Are you happy with TeamViewer's feature set?
Yes
Did TeamViewer live up to sales and marketing promises?
Yes
Did implementation of TeamViewer go as expected?
Yes
Would you buy TeamViewer again?
Yes
I have been able to track and update over 200 + desktop and laptop both at our main office and off-site.
Its been very helpful during covid-19. I've been able to support staff who have had to use their own devices.
Including supporting some Iphones. Just renewed again this year and the price remained the same. So very happy with it overall.
No technical issue using it.
Yes, We have taken advantage of the 2Factor feature. Works well no issues. Just an added security which is nice and its part of the software at no extra cost. which is nice.
TeamViewer Feature Ratings
TeamViewer Security and Support
No premium support have been a long user of this product. First time customers may want to add it for the first year and if your company is large with my endpoint and users.
Teamviewer will boost your production and lower your time with each support call. Worth the investment.
Great product and good price. Easy installation and steady outcome.
Using TeamViewer
5 - 5 Admin and 350 endusers
3 - Full Desktop and network support for over 350 end users. Including remote support for home end users. Must have strong hardware and software knowledge. Including networking supports.
- Remote home support.
- Internal support.
- Quick and easy to connect to any platform.
- Mobile Support
- File transfers
- Group meeting and chats
- Secure transfers
- Secure Remote Access for end users
Evaluating TeamViewer and Competitors
Yes -
It replaced logmein and logmein central a few years ago. Cost was the biggest thing for us since we are non profit org.
But I did find it more easier to use than logmein.
- Price
- Product Usability
Cost was the number 1 factor and they ease of use.
not sure, but using it for at least 30days help evaluate a product. For me anyway. It lets you see how many ways you can use it.
TeamViewer Implementation
- Implemented in-house
Change management was minimal - we pushed out the msi package.
TeamViewer Training
- no training
yes for me it was. But the do have some nice vidoes
Configuring TeamViewer
Think of groups names and devices so you can keep everything neat
Some - we have done small customizations to the interface - Logo,Color and quick link connection
none that I can think of now
TeamViewer Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Immediate help available Support understands my problem Support cares about my success | Escalation required |
was not needed for us. We been using it for over 7 years. We pretty much know how to resloved any issues and if not we use the help and FAQ or videos on the website.
When trying to remove a Admin staff that left and we had a slight releasing the account. After a few emails problem was fixed.
Using TeamViewer
| Pros | Cons |
|---|---|
Like to use Technical support not required Consistent Quick to learn Convenient Feel confident using | Difficult to use |
- Quick connect links for end users to install
- Being able to have more than one connection to support any given time
- Keeping track of support calls
- MAC setup is little harder to have the end user setup due to the Privacy and permission needed.
Yes - Have use it many times. It came in handy when trying to help and end user load a work app. Since end user could not get it to work.
TeamViewer Reliability
Integrating TeamViewer
- none at this time
- AD maybe
- outlook365
Yes, Microsoft support it
- File import/export
- Single Signon
Test one machine first before deploying system-wide
Relationship with TeamViewer
yes, got what i wanted for our company.
Think what features you are looking for and ask many question. Don't buy what you don't need or use.
Upgrading TeamViewer
Yes - Always like to have the current version.
- stay up to date
- easy desktop access
- no end user support needed
- stay current
Comments
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