TeamViewer: support, speed, management and control at its best
Updated July 07, 2021

TeamViewer: support, speed, management and control at its best

Jackie Ramos | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with TeamViewer

We have deployed it on all of our desktops for easy troubleshooting access for quick support for both the end user and our Help Support staff.
It was easy to setup and use. We are able to support laptops, desktops, and phones with a click of a button. Super fast and steady connection.

Allows for more than one connection so I can do more than one support call at a time.
  • Quick Support to desktop.
  • Scheduling meetings with video and phone support.
  • Sharing a desktop for meeting.
  • Maybe forcing the two-factor mode.
  • More information in regards to privacy issues and notifying the end user.
  • Maybe some videos for the end users.
  • Quick remote support to the end users. Helps us both resolve issues on a timely matter.
  • TeamViewer 13 gave us more flexibility with many devices.
  • Migration from TeamViewer Corporate 12 to TeamViewer Corporate Subscription. Saved us 50%.
  • Their sales and support team where easy to work with and get this done.
I've used all three above for many years. I switched over to TeamViewer for a couple of reasons.
1. Cost 2. Support 3. Product changes. TeamViewer offers nearly all what the three products above do all in one price.

LogMeIn was getting more expensive and giving less. Their support team was also not as quick to resolving some issues we had with our accounts.

Worth the money and easy to use.

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

I have been able to track and update over 200 + desktop and laptop both at our main office and off-site.
Its been very helpful during covid-19. I've been able to support staff who have had to use their own devices.
Including supporting some Iphones. Just renewed again this year and the price remained the same. So very happy with it overall.

No technical issue using it.
Yes, We have taken advantage of the 2Factor feature. Works well no issues. Just an added security which is nice and its part of the software at no extra cost. which is nice.
We recently had a user who wanted to do a training/demo and we where able to set him up with the TeamViewer
meeting module. Where he was able to invite others to his meeting. He was very happy with the setup and his meeting went well. The
app worked well and no performance issues. On an operational level it’s pretty
intuitive.

TeamViewer Feature Ratings

Screen sharing
9
File transfer
10
Instant message
9
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
8
Over-the-Internet remote session
9
Initiate remote control from mobile
8
Remote management of servers & workstations
8
Session record
7
Monitoring and Alerts
Not Rated
Multi-platform remote control
8

TeamViewer Security and Support

No premium support have been a long user of this product. First time customers may want to add it for the first year and if your company is large with my endpoint and users.
Great product and good price. Easy installation and steady outcome.

Using TeamViewer

5 - 5 Admin and 350 endusers
3 - Full Desktop and network support for over 350 end users. Including remote support for home end users. Must have strong hardware and software knowledge. Including networking supports.
  • Remote home support.
  • Internal support.
  • Quick and easy to connect to any platform.
  • Mobile Support
  • File transfers
  • Group meeting and chats
  • Secure transfers
  • Secure Remote Access for end users
Already renewed. Again works great and never have had any technical issues with. Love that they are always improving and updating the software.

Evaluating TeamViewer and Competitors

Yes - 
It replaced logmein and logmein central a few years ago. Cost was the biggest thing for us since we are non profit org.
But I did find it more easier to use than logmein.
  • Price
  • Product Usability
Cost was the number 1 factor and they ease of use.
not sure, but using it for at least 30days help evaluate a product. For me anyway. It lets you see how many ways you can use it.

TeamViewer Implementation

Change management was minimal - we pushed out the msi package.

TeamViewer Training

Configuring TeamViewer

The product is just right

Think of groups names and devices so you can keep everything neat
Some - we have done small customizations to the interface - Logo,Color and quick link connection

TeamViewer Support

It works great no issues using it. Staff are able to download and install it.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support understands my problem
Support cares about my success
Escalation required
was not needed for us. We been using it for over 7 years. We pretty much know how to resloved any issues and if not we use the help and FAQ or videos on the website.
When trying to remove a Admin staff that left and we had a slight releasing the account. After a few emails problem was fixed.

Using TeamViewer

Easy installation with the MSI package or by send the end user a link. I love the quick connection to a desktop. Make my supporting needs easier during peak hours.
ProsCons
Like to use
Technical support not required
Consistent
Quick to learn
Convenient
Feel confident using
Difficult to use
  • Quick connect links for end users to install
  • Being able to have more than one connection to support any given time
  • Keeping track of support calls
  • MAC setup is little harder to have the end user setup due to the Privacy and permission needed.
Yes - Have use it many times. It came in handy when trying to help and end user load a work app. Since end user could not get it to work.

TeamViewer Reliability

Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
Always available if setup correctly.
Steady connection and easy quick connect and disconnect

Integrating TeamViewer

It was easy to connect it to Office365 for meeting and support calls
  • AD maybe
  • outlook365
Yes, Microsoft support it
  • File import/export
  • Single Signon
Test one machine first before deploying system-wide

Relationship with TeamViewer

Pretty easy request a renewal quote, remove add-on, due to loss of staff and had taxes removed. It was done in 2 days.
Got everything done by email fairly quickly
yes, got what i wanted for our company.
Think what features you are looking for and ask many question. Don't buy what you don't need or use.

Upgrading TeamViewer

Yes - Always like to have the current version.
  • stay up to date
  • easy desktop access
  • no end user support needed