What users are saying about
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Top Rated
1261 Ratings

TeamViewer

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Top Rated
1261 Ratings
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Score 8.5 out of 101

Likelihood to Recommend

TeamViewer

TeamViewer is best suited for remote control, remote access, collaboration where participants can point on the screen to help direct the conversation, and company internal meetings, where everyone can use VoIP.It is not well suited for meetings with external parties who likely need the option of VoIP/Phone, and may not be able to use the option that others on the call have chosen.
Kristopher Kauth profile photo

Feature Rating Comparison

Remote Administration

TeamViewer
8.4
Screen sharing
TeamViewer
9.2
File transfer
TeamViewer
8.6
Instant message
TeamViewer
8.2
Secure remote access with Smart Card authentication
TeamViewer
8.4
Access to sleeping/powered-off computers
TeamViewer
7.4
Over-the-Internet remote session
TeamViewer
9.2
Initiate remote control from mobile
TeamViewer
8.6
Remote management of servers & workstations
TeamViewer
8.8
Remote Active Directory® management
TeamViewer
8.7
Centralized management dashboard
TeamViewer
7.8
Session record
TeamViewer
8.3
Annotations
TeamViewer
7.7
Monitoring and Alerts
TeamViewer
7.7
Multi-platform remote control
TeamViewer
8.9

Pros

TeamViewer

  • Teamview has a very intuitive and friendly user interface. This makes it time saving since no need to go through any form of training.
  • Teamview also transmits both sound and image signals and I can therefore listen to sound notifications from a PC I am connected to.
  • It is also provided for free and this means my organization saves on finances instead of purchasing other software.
  • Updates are also made frequently to cover the latest aspects as well and this helps in resolving previous version issues.
Majute shivugu profile photo

Cons

TeamViewer

  • The bandwidth consumption is quite hefty. This is an area they can improve for better customer experience
  • If guest login is not set, then TeamView requires a user present on the other end to accept a connection request.
Majute shivugu profile photo

Likelihood to Renew

TeamViewer

TeamViewer 9.1
Based on 39 answers
As long as I continue to provide remote support for my clients, it's a no brainier. For what I pay out, I probably make it back tenfold in the ability to provide remote support from wherever and whenever. Not to mention the saved gas money for a fix that only takes 5 minutes but it takes you 20 minutes to get there. As my business continues to grow, and I support more and more clients, my need for TeamViewer will only grow.
Justin Kuhlman profile photo

Usability

TeamViewer

TeamViewer 9.5
Based on 13 answers
The product is user friendly, easy to learn and functions as you would expect it to.
Brian Sossamon profile photo

Reliability and Availability

TeamViewer

TeamViewer 8.0
Based on 2 answers
It's usually without problem, but we have had connectivity issues on occasion.
Mike Robinson profile photo

Performance

TeamViewer

TeamViewer 9.0
Based on 2 answers
The application is built on VNC which is a very stable technology.
Mike Robinson profile photo

Support

TeamViewer

TeamViewer 9.0
Based on 9 answers
Its reliable and we got answers in decent turn around time
MUKESHI RANI MALIK profile photo

In-Person Training

TeamViewer

TeamViewer 5.0
Based on 1 answer
I gave this a 5 rating as I'm thinking that is as close to neutral as I can get. I have never used the in-person training but to complete this review I need to answer this question. As I already answered I learned the software on my own without the help of any resources at TeamViewer.
Jordan Paquette profile photo

Online Training

TeamViewer

TeamViewer 8.9
Based on 2 answers
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
Jordan Paquette profile photo

Implementation

TeamViewer

TeamViewer 9.3
Based on 6 answers
We used a deployment solution to distribute the application with no issues.
Brian Sossamon profile photo

Alternatives Considered

TeamViewer

Chrome Remote Desktop is great for personal and/or casual use but requires use of the same Google account for access, which won't work for many enterprise situations. Microsoft Remote Desktop is truly ideal (for Windows), but requires the use of a VPN or for machines to be on the same network, which isn't always possible or easy to teach employees.
Ho'omana Nathan Horton profile photo

Scalability

TeamViewer

TeamViewer 10.0
Based on 2 answers
I've rarely had problems with the product.
Mike Robinson profile photo

Return on Investment

TeamViewer

  • It saves a lot of time and made our teams more efficient. It has ample of features which helps cutting time like it maintains a list of your frequently accessed systems for easy login.
  • Resolves the challenges with distributed model & helps every team members to collaborate & stay on same page using Remote Desktop, Web Conferencing, chat, file sharing etc.
  • No learning curve in using this since Logging into a computer remotely is easy, whether you are allowing someone onto your system or logging into one of your own computers.
  • Without entering IP addresses and port forwarding, screen sharing or remote connection can be established so no time wastage in set up & configurations.
  • Overall this is really the best remote control software on the market right now.
Sourav Singla ,Safe Agilist, CSP,  ICP-ACC, CSM, CSPO, SSM, LSSG profile photo

Pricing Details

TeamViewer

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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