What users are saying about

TeamViewer

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Top Rated
1103 Ratings

TeamViewer

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
1103 Ratings
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Score 8.5 out of 101

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Likelihood to Recommend

TeamViewer

I specialize in Android development specifically. I am the team lead for mobile development in my organization. Most times I have new members in my team who require help working with the Android studio platform, and in order to save my time and energy in movement, I simply connect to their PC's view with TeamViewer and guide them on development models more efficiently.
Majute shivugu profile photo

Feature Rating Comparison

Remote Administration

TeamViewer
8.3
Screen sharing
TeamViewer
9.2
File transfer
TeamViewer
8.5
Instant message
TeamViewer
8.1
Secure remote access with Smart Card authentication
TeamViewer
8.3
Access to sleeping/powered-off computers
TeamViewer
7.2
Over-the-Internet remote session
TeamViewer
9.3
Initiate remote control from mobile
TeamViewer
8.7
Remote management of servers & workstations
TeamViewer
8.7
Remote Active Directory® management
TeamViewer
8.5
Centralized management dashboard
TeamViewer
7.6
Session record
TeamViewer
8.1
Annotations
TeamViewer
7.5
Monitoring and Alerts
TeamViewer
7.4
Multi-platform remote control
TeamViewer
8.9

Pros

  • The software itself is a powerful support and control tool, extremely easy to install, configure and use, so with a minimum induction, practically any user with internet service and the respective access permits, can connect from their house with the office server.
  • Not only allowed access to people who were in remote locations with the server of the central office, but also constituted an additional way to offer technical assistance to these people, in case they require it, being constituted together with the use of the whataspp tool is fundamental to the daily life of some of our workers who normally do field work.
Rafael Becemberg profile photo

Cons

  • - A difficulty that we have experienced in the company and that has been detected with each stumble that has been had, is the fact that the different versions are not compatible with each other, so if some user accidentally updates his version (very normal fact ), compatibility problems are generated that have caused our support department to have to communicate with each user who is under that condition to ask him to delete the new version, and then reinstall the correct version.
  • Although it really does not have to be a limitation, the software does not have the functionality to work through proxy servers, which could become a limiting factor of some relevance for those who want to take care of "their presence" when working in an open network.
Rafael Becemberg profile photo

Likelihood to Renew

TeamViewer8.5
Based on 37 answers
We are very happy with TeamViewer and its ease of use. The functionality provided is just right for our organization and its users.
Clint Freeman profile photo

Usability

TeamViewer9.3
Based on 10 answers
I prefer another resource but not by much.
Karrie Reno profile photo

Reliability and Availability

TeamViewer8.0
Based on 2 answers
It's usually without problem, but we have had connectivity issues on occasion.
Mike Robinson profile photo

Performance

TeamViewer9.0
Based on 2 answers
The application is built on VNC which is a very stable technology.
Mike Robinson profile photo

Support

TeamViewer7.7
Based on 7 answers
Its reliable and we got answers in decent turn around time
MUKESHI RANI MALIK profile photo

In-Person Training

TeamViewer5.0
Based on 1 answer
I gave this a 5 rating as I'm thinking that is as close to neutral as I can get. I have never used the in-person training but to complete this review I need to answer this question. As I already answered I learned the software on my own without the help of any resources at TeamViewer.
Jordan Paquette profile photo

Online Training

TeamViewer8.9
Based on 2 answers
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
Jordan Paquette profile photo

Implementation

TeamViewer7.0
Based on 4 answers
The implementation was really straight forward and didn't give us any trouble.
Clint Freeman profile photo

Alternatives Considered

TeamViewer was the best option for remote control and with the ability for participants to point on the screen during presentations. It was the fastest/smoothest experience for remote control, and allowed logging into the computer before logging in after a reboot. It was also the only one with a concurrent user licensing model, which was a huge selling point.
Kristopher Kauth profile photo

Scalability

TeamViewer10.0
Based on 2 answers
I've rarely had problems with the product.
Mike Robinson profile photo

Return on Investment

  • TeamViewer is critical for supporting paying customers.
  • The business licensing is a bit expensive but it's worth it if you have enough business coming in via remote access.
  • TeamViewer has had a positive impact on my business and has allowed me to offer proactive remediation.
Brandon Holbrook profile photo

Pricing Details

TeamViewer

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details