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121 Ratings

SolarWinds Dameware Remote Support (DRS)

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121 Ratings
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Score 8.8 out of 100
2 Ratings
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Score 8 out of 100

Feature Set Ratings

  • SolarWinds Dameware Remote Support (DRS) ranks higher in 1 feature set: Remote Administration

Remote Administration

8.2

SolarWinds Dameware Remote Support (DRS)

82%
4.5

Impero Remote Manager (discontinued)

45%
SolarWinds Dameware Remote Support (DRS) ranks higher in 14/14 features

Screen sharing

10.0
100%
53 Ratings
7.0
70%
1 Rating

File transfer

10.0
100%
50 Ratings
4.0
40%
1 Rating

Instant message

6.8
68%
46 Ratings
5.0
50%
1 Rating

Secure remote access with Smart Card authentication

6.1
61%
15 Ratings
5.0
50%
1 Rating

Access to sleeping/powered-off computers

9.0
90%
35 Ratings
2.0
20%
1 Rating

Over-the-Internet remote session

7.3
73%
47 Ratings
5.0
50%
1 Rating

Initiate remote control from mobile

9.0
90%
25 Ratings
4.0
40%
1 Rating

Remote management of servers & workstations

9.4
94%
57 Ratings
6.0
60%
1 Rating

Remote Active Directory® management

6.8
68%
39 Ratings
3.0
30%
1 Rating

Centralized management dashboard

8.1
81%
38 Ratings
3.0
30%
1 Rating

Session record

8.5
85%
5 Ratings
6.0
60%
1 Rating

Annotations

7.9
79%
4 Ratings
3.0
30%
1 Rating

Monitoring and Alerts

8.7
87%
5 Ratings
5.0
50%
1 Rating

Multi-platform remote control

7.2
72%
31 Ratings
5.0
50%
1 Rating

Attribute Ratings

  • SolarWinds Dameware Remote Support (DRS) is rated higher in 1 area: Likelihood to Recommend
  • Impero Remote Manager (discontinued) is rated higher in 1 area: Support Rating

Likelihood to Recommend

9.2

SolarWinds Dameware Remote Support (DRS)

92%
65 Ratings
6.0

Impero Remote Manager (discontinued)

60%
1 Rating

Likelihood to Renew

9.0

SolarWinds Dameware Remote Support (DRS)

90%
13 Ratings

Impero Remote Manager (discontinued)

N/A
0 Ratings

Usability

9.0

SolarWinds Dameware Remote Support (DRS)

90%
10 Ratings

Impero Remote Manager (discontinued)

N/A
0 Ratings

Availability

9.0

SolarWinds Dameware Remote Support (DRS)

90%
2 Ratings

Impero Remote Manager (discontinued)

N/A
0 Ratings

Performance

8.5

SolarWinds Dameware Remote Support (DRS)

85%
4 Ratings

Impero Remote Manager (discontinued)

N/A
0 Ratings

Support Rating

5.0

SolarWinds Dameware Remote Support (DRS)

50%
17 Ratings
8.0

Impero Remote Manager (discontinued)

80%
2 Ratings

In-Person Training

9.0

SolarWinds Dameware Remote Support (DRS)

90%
1 Rating

Impero Remote Manager (discontinued)

N/A
0 Ratings

Online Training

9.0

SolarWinds Dameware Remote Support (DRS)

90%
1 Rating

Impero Remote Manager (discontinued)

N/A
0 Ratings

Implementation Rating

5.0

SolarWinds Dameware Remote Support (DRS)

50%
22 Ratings

Impero Remote Manager (discontinued)

N/A
0 Ratings

Configurability

9.5

SolarWinds Dameware Remote Support (DRS)

95%
2 Ratings

Impero Remote Manager (discontinued)

N/A
0 Ratings

Ease of integration

9.5

SolarWinds Dameware Remote Support (DRS)

95%
2 Ratings

Impero Remote Manager (discontinued)

N/A
0 Ratings

Product Scalability

8.0

SolarWinds Dameware Remote Support (DRS)

80%
2 Ratings

Impero Remote Manager (discontinued)

N/A
0 Ratings

Vendor post-sale

9.5

SolarWinds Dameware Remote Support (DRS)

95%
2 Ratings

Impero Remote Manager (discontinued)

N/A
0 Ratings

Vendor pre-sale

9.5

SolarWinds Dameware Remote Support (DRS)

95%
2 Ratings

Impero Remote Manager (discontinued)

N/A
0 Ratings

Likelihood to Recommend

SolarWinds

I feel like this is a very robust solution that I would recommend to anyone who relies heavily on remote support. Most of the colleagues I work with already use SolarWinds products to one extent or the other. I feel the price for the solution is very fair and a good value for the product.
Read full review

Impero Software

Where we use the Impero Remote Manager is in a school setting and it works really well for us. We have our teachers use it every day to make sure their students are always on track. It works really well for students that we know are likely to get off track. We can see their screen and know exactly when they get off track and can get them back on track quickly.
Read full review

Pros

SolarWinds

  • Troubleshooting computers remotely without the need for the user to even be around.
  • Install software that needs to be installed manually without having to travel.
  • Viewing what the user is doing specifically that triggers the issue, making replicating issues way simpler.
Read full review

Impero Software

  • It allows us to keep track of our students.
  • The user interface is really easy to use and understand.
Read full review

Cons

SolarWinds

  • It would be nice if the installed agent would be able to check in with the server so that I can connect to laptops, etc that have the agent pre-installed for when they are off network.
  • DameWare could do better with the mobile app. I cannot connect in from the outside with the mobile app to provide quick support if needed. This kind of defeats the purpose of a mobile app. If I am on the network, I probably have access to my workstation.
Read full review

Impero Software

  • It crashes frequently, so that could be fixed.
  • The ability to take over a student's screen could be a little easier as well.
Read full review

Pricing Details

SolarWinds Dameware Remote Support (DRS)

Starting Price

$276 per technician, unlimited end users

Editions & Modules

SolarWinds Dameware Remote Support (DRS) editions and modules pricing
EditionModules
Dameware Remote Support$3881
Dameware Mini Remote Control$2762

Footnotes

  1. per technician, unlimited end-users
  2. per technician, unlimited end users

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.

Pricing Info

Impero Remote Manager (discontinued)

Starting Price

Editions & Modules

Impero Remote Manager (discontinued) editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    SolarWinds

    This application is one of my most used tools when it comes to supporting end users and the network as well. I don't have to run all over the place to get things done when I can access multiple computers on the network at the same time to accomplish multiple tasks in a minimal amount of time.
    Read full review

    Impero Software

    No answers on this topic

    Usability

    SolarWinds

    Because it has enhanced my ability to trouble shoot more issues during the day. Instead of having to go to each machine and spend time at the machine, I can remote in from my desktop and assist the person 90 per cent of the time. I also use it from home to remote in which saves me the time from having to return back to the workplace.
    Read full review

    Impero Software

    No answers on this topic

    Reliability and Availability

    SolarWinds

    Yes, always available.
    Read full review

    Impero Software

    No answers on this topic

    Performance

    SolarWinds

    The application always seems responsive to me
    Read full review

    Impero Software

    No answers on this topic

    Support Rating

    SolarWinds

    I use a Samsung mobile device; DameWare Mobile was working and then after an Android update it started crashing. I reported the issue to DameWare and worked with the technicians and developers to gather data for them to correct the issue. They quickly published a beta release for me to test (which corrected the crashes) and then published an update to the Google Play Store.
    Read full review

    Impero Software

    The support for Impero Remote Manager is actually really good and I have been pleased every time I have had to work with them. Any time I've had an issue with the software, I've been able to call support and have the issue resolved very quickly and things start working again.
    Read full review

    In-Person Training

    SolarWinds

    It was excellent
    Read full review

    Impero Software

    No answers on this topic

    Online Training

    SolarWinds

    The videos were more than sufficient to learn the product
    Read full review

    Impero Software

    No answers on this topic

    Implementation Rating

    SolarWinds

    It helps greatly if you know someone already using DameWare Remote Support. I was fortunate as my tech support guys were using it at their hospital and assisted me through the purchase, download and implementation of remote support. As well as, knowing how many licenses to purchase at the time. You have to make sure that anyone assisting in IT can have access to the program with their own license.
    Read full review

    Impero Software

    No answers on this topic

    Alternatives Considered

    SolarWinds

    We previously utilized LogMeIn. They increased the pricing of their solution which made us reconsider it. I inherited LogMeIn. I am not a big fan of hosted solutions for some vital IT processes. There was convenience in LogMeIn, but there were also risks about the solution that I was never completely comfortable with. I had utilized DameWare at a previous company, so I knew what I was getting with it. It was an easy decision for me to make. DameWare is an exceptional product.
    Read full review

    Impero Software

    In overall features and what LanSchool can do, we actually like that product better than Impero. The reason why we went with Impero was because of the price. It has similar features but ultimately was a lot cheaper, so we chose Impero. We are a small charter school, so our budget is a lot smaller than in other school districts.
    Read full review

    Scalability

    SolarWinds

    You get an 8 because of the constant initial freeze on most connections. Takes a reconnect to have it work.
    Read full review

    Impero Software

    No answers on this topic

    Return on Investment

    SolarWinds

    • DameWare has allowed us to maintain our non-traditional approach to IT support. It allows our administrators to work from anywhere and has extended their reach to clients domestic and abroad.
    • Return on investment was realized as soon as we purchased the licenses. We don't have to maintain a large office space or overhead costs due to the flexibility it allows our administrators.
    • First call resolution has increased drastically since implementing DameWare company-wide. The user no longer has to wait to reproduce an error. We can screen share and view it as it happens and mitigate the issues.
    Read full review

    Impero Software

    • It keeps students on task.
    • It allows our teachers to better manage how their students are using Chromebooks.
    Read full review

    Screenshots

    Add comparison