Likelihood to Recommend Experience where Dashlane is well suited. A remote work environment organization with many remote employees needs a secure way to store and share passwords. Dashlane's cross-platform functionality and secure password sharing enable users to access necessary accounts without compromising security. The area where Dashlane is less appropriate. Highly restricted offline environment- Sometimes, an organization operates in a highly secure environment with limited or no internet. Dashlane requires the internet to work, so an offline mode may be a significant upgrade.
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HyperSocket is very well suited if the resources and budget are made available. There is not much a learning curve for the IT Department or for those users already familiar with two-factor authentication. There will be some education and training requirements for most end-users as the notifications and general verbiage can be confusing for some. It may also show some exploits within some end-users who are unaware of a notification but will use the email to reset an expired password without thinking twice if it may have been a phishing email or the opposite where an end-user deletes or ignores the expiration email notification expecting it to be spam/phishing.
Read full review Pros Ensuring secure & unique passwords created for each account. Allowing the company to see a "security score" of how secure the team's password management is. Sharing passwords securely between employees. A "vault" for storing other secure information (notes, credit cards, etc.) Free Hotspot Shield VPN included in our tier of accounts. Read full review Nervepoint Technologies Ltd
Self service password resets Ability to synchronize a primary account password with secondary accounts Flexibility and intuitivness Read full review Cons The software will often mix up some of the passwords we use on sites that have similar addresses. Some users have complained that the interface is confusing. We build web forms within a web-based application. The software does not do a good job of ignoring fields on those forms and tries to auto-populate information into them while we are building them. Read full review Nervepoint Technologies Ltd
Help-Desk functionality similar to OneIdentity Self-Service Password Manager, as it provides additional users that do not require administrative access to assist with managing end-users who may have locked themselves out of HyperSocket Access Manager by forgetting their own security questions. Too many features which become unusable and feel like the payment plans are not flexible since it's an all-in-one product with one price. It is not necessarily a bad thing as most subscription-based pricing forces a buyer to pay more for an integral service that is only available on the highest price-plan. You really do get what you pay for, but we found many of our use-case scenarios limited the product. This isn't necessarily against the product, just a personal opinion around Multi-Factor authentication which is always primarily driven mobile devices. Not all companies or end-users have access to a multi-factor device, (or in our case, are allowed to have access to a cell phone while servicing members/clients). This creates a shortfall to allow multi-factor functionality to extend to all users unless there are hardware tokens, which can be miss placed or left out more easily as most users don't treat it the same way they would their personal smartphone. Read full review Likelihood to Renew It has served us very well until now and at the pricepoint it doesn't make us second guess our current relationship.
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Usability Have used
LastPass and
1Password , as well as iCloud Keychain (now Passwords in iOS 18).
LastPass is terrible; the interface/experience is bad overall.
1Password is much better than
LastPass but is too robust, and the Apple Keychain/Passwords App is a little too simple. I'm a former Apple and a fanboy, so if and when they improve the Passwords app and bring in the stored payments/secured notes and password generator into the app itself, it'll be the app to beat for Dashlane for me. For my enterprise usage, though, Dashlane is the clear winner.
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Support Rating We've had no issues with Dashlane. I can't speak to their customer service because I have not personally needed to contact them. I guess that speaks about their product if we've not had any issues to reach out about. Great for supporting data/information on multiple platforms that are shared among team members.
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Alternatives Considered Dashlane’s customer support is often rated higher, providing more responsive and helpful assistance.
LastPass has a slightly steeper learning curve than Dashlane, but it offers more flexibility with user permissions, which can benefit teams. Dashlane includes unlimited passkey support and a clean breach history, while
LastPass is more accommodating for smaller teams.
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Nervepoint Access Manager (NAM) has the ability to deal with multiple domains. While
ServiceNow at the time we looked at the solution did not (I do not know if it does now). NAM was a more polished, mature product.
Read full review Return on Investment Dashlane tremendously enhances our firm's security of sensitive data on the individual and team user levels. Utilizing Dashlane dramatically simplifies onboarding new team members. We can easily share key information and confirm that the new members have access to the things they need, reducing the time needed to complete the onboarding process. When offboarding a team member, Dashlane is equally essential to our team. It allows us to ensure that key credentials and information are shared with the right team members and that parting members can download their personal data and transition to their own accounts with minimal stress. As a small firm, Dashlane allows us to manage our sensitive data effectively without the expense of a separate IT team. This gives us peace of mind and confidence to focus our resources on other tasks. Read full review Nervepoint Technologies Ltd
As with any IT Service or Solution, the investment will always be seen as a sunk cost. The only ROI would be the time and resources spent elsewhere rather than with Password Management through an IT Department or similar department. I found that the time spent on password management was about the same, as many users who are frequently forgetting a password are also forgetting their security question & answers. There are some positives, as it was able to help manage the bulk of their non-windows passwords or passwords related to another online service. The centralized password manager doesn't feel like a true single sign-on but for most users, it replaces a hand-written copy they have taped to a monitor. It can help with automating some of the active directory workflows with its own user provisioning functionality. Took more time to set up than it was to manage on its own. Read full review ScreenShots Dashlane Password Manager Screenshots