Datadog vs NETSCOUT nGeniusONE

• APIs, the ability to interact with the data we pull into data dog is key. We port the information over to Servicenow, so the ability to pull everything into DataDog, then Servicenow, is a key component of our success here at Wayfair.
• Simple Interface - clean, useful, effective. Allows users to use DataDog for one reason, get work done.
• Lightweight agent on hosts

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• NetScout nGeniusONE can help to deep dive into the packet layer, help to identify the real network and service performance problems in the protocol layer. We have been using NetScout nGeniusONE as the main monitoring solution for the mobile network for many years.
• I have recently use NetScout nGeniusONE to support problem troubleshooting for a customer issue complaining of slow application connection into our Datacenter services. it was easy to use NetScout nGeniusONE to capture the problematic connection sessions by using various type of filters and export a pcap file for further analysis.
• I‘ve also use NetScout nGeniusONE to investigate an NBN connection issue which was intermittent and hard to capture, however, by using NetScout nGeniusONE it was easy to go back to the history capture and logs, so we won't miss any important leads.

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• User interface could be improved in some areas, looking for host information and the agent install link takes a bit of time.
• Configuration of the agent is generally done via a config file which is a pro and a con. It would be nice to have some UI to configure various agent options.
• Billing isn't entirely straightforward, they could use more reports to figure out the source of your monthly costs.

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• Possibly the setup. The organization of setting up the sites weren't as easy as I would have liked.

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• One of our critical production databases went down a couple of weeks back. Just because we had the Datadog monitoring enabled for that database, Datadog sent the alerts to PagerDuty and we were instantly notified via pager and email alert. We could act right away and bring up the database within a few mins.
• Ability to create custom screenboards have allowed us to track the critical and warning alerts in front of our eyes all the time

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• NetScout nGeniusONE helps to reduce the time and effort (people to involve) to react on network outages, speed up the investigation progress, and much more quickly to identify the root cause.
• Proactive helps the operation team to identify the underline problems and help the business to take actions before the issue starts to impact the customer's business. Help to reduce the incidents and outages.
• Help the operation teams to better understand the performance and health of the network from a higher level and end to end perspective, improve the efficiency of work.

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