Datto Autotask PSA vs. Teamwork.com

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Autotask PSA
Score 8.6 out of 10
N/A
Autotask PSA is designed as a complete IT Business Management Platform for MSPs, now from Datto (resulting from the Autotask merger with Datto in 2017).N/A
Teamwork.com
Score 8.7 out of 10
N/A
Teamwork.com is a project management platform built specifically for client work. The platform helps users deliver work on time and on budget, eliminate client chaos, and understand profitability. Teamwork.com’s customers track and manage their projects with a suite of integrated solutions such as helpdesk, collaboration, knowledge sharing and customer relationship management add-ons, enabling Teamwork.com to be the ‘one-stop shop’ solution for business owners. Headquartered in Cork,…
$12.50
per user/per month
Pricing
Datto Autotask PSATeamwork.com
Editions & Modules
No answers on this topic
Pro
$12.50
per user/per month
Premium
$22.50
per user/per month
Free Forever
Free
Up to 5 users
Enterprise
Contact sales team
Offerings
Pricing Offerings
Autotask PSATeamwork.com
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
Datto Autotask PSATeamwork.com
Top Pros
Top Cons
Features
Datto Autotask PSATeamwork.com
Project Management
Comparison of Project Management features of Product A and Product B
Datto Autotask PSA
-
Ratings
Teamwork.com
8.8
79 Ratings
14% above category average
Task Management00 Ratings9.279 Ratings
Resource Management00 Ratings9.310 Ratings
Gantt Charts00 Ratings8.670 Ratings
Scheduling00 Ratings9.525 Ratings
Workflow Automation00 Ratings9.021 Ratings
Team Collaboration00 Ratings10.022 Ratings
Support for Agile Methodology00 Ratings9.014 Ratings
Support for Waterfall Methodology00 Ratings9.015 Ratings
Document Management00 Ratings8.170 Ratings
Email integration00 Ratings8.362 Ratings
Mobile Access00 Ratings8.261 Ratings
Timesheet Tracking00 Ratings8.222 Ratings
Change request and Case Management00 Ratings8.216 Ratings
Budget and Expense Management00 Ratings8.214 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
Datto Autotask PSA
-
Ratings
Teamwork.com
3.6
32 Ratings
70% below category average
Quotes/estimates00 Ratings1.211 Ratings
Invoicing00 Ratings1.211 Ratings
Project & financial reporting00 Ratings7.314 Ratings
Integration with accounting software00 Ratings4.627 Ratings
Best Alternatives
Datto Autotask PSATeamwork.com
Small Businesses
Atera
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Score 8.9 out of 10
Stackby
Stackby
Score 9.3 out of 10
Medium-sized Companies
Planview AdaptiveWork
Planview AdaptiveWork
Score 7.2 out of 10
Planview AgilePlace
Planview AgilePlace
Score 9.5 out of 10
Enterprises
Planview AdaptiveWork
Planview AdaptiveWork
Score 7.2 out of 10
Planview AgilePlace
Planview AgilePlace
Score 9.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Datto Autotask PSATeamwork.com
Likelihood to Recommend
9.8
(30 ratings)
9.5
(81 ratings)
Likelihood to Renew
9.0
(1 ratings)
10.0
(2 ratings)
Usability
9.0
(2 ratings)
9.1
(20 ratings)
Support Rating
8.4
(4 ratings)
8.8
(27 ratings)
User Testimonials
Datto Autotask PSATeamwork.com
Likelihood to Recommend
Kaseya
In my opinion, Datto Autotask is exceptionally complicated to set up, manage, and use on a daily basis. I would think the target market for this product would be someone managing a team of 20 - 50 people, possibly more. In my experience, for it to run properly you will need to dedicate at least half an FTE to running this product in an organization of that size per month. I would not recommend it for companies with less than 10 people or for companies that value quick communication with their clients. I would not recommend it for companies using Datto's RMM product. The integration exists, but it is clearly a bolt-on. They were not developed together and they are slow to talk to each other. Frequently you cannot add details from RMM sessions into the PSA without manually copying the ticket number, and if the ticket is more than a week old, then you can't even find it with the ticket number.
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Teamwork
Teamwork is awesome for teams who need a flexible tool that supports all types of projects. Since it supports kanban it makes visualizing the work to be done and the work in progress very easy. The Gantt chart support is decent and helps to understand how a team is doing when it comes to getting work done in a given time frame. Teamwork isn't a great option for companies that have a bunch of projects going simultaneously due to the way Teamwork structures their billing based on a number of active projects.
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Pros
Kaseya
  • The graphical calculations on time spent on requests, how long they were open for, who worked on a ticket last.
  • Grouping by priority so you can determine easier what needs to be addressed sooner rather then later. This also helps if Account Management has conversations a technician is not aware of so they can prioritize efficiently.
  • The email updates that are sent out to the technicians so they are aware of upcoming or stale tickets.
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Teamwork
  • I am a believer that simple and easy should be the key to create great opportunities.
  • Teamwork has helped me to turn simple task management into the execution of large, massive projects.
  • It has certainly worked great in helping to maintain workflow in my department.
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Cons
Kaseya
  • The GUI is a little dated.
  • Some integrations are limited for not being a Datto product.
  • While not as complex to set up as Connectwise, it definitely requires some serious thought during the initial setup.
  • Email processing could offer more options for parsing keywords and allow for more automation.
  • The mobile app is just not worth using in my experience.
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Teamwork
  • Visualization needs to be improved, charts graphs are limited
  • Value stream mapping should be available to determine and prioritize the work.
  • Documentation should be available stepwise with export and printable facility.
  • It should be configurable like ERP with cross functionalities of different users, where users login, assign and approve the work, job or project details, where it should be collectively effected on a project.
  • Add many examples, little more AI, Machine learning required for suggestion and recommendation. It would be a plus point
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Likelihood to Renew
Kaseya
After using multiple products on the market, Autotask was intuitive and easy to manage.
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Teamwork
We are already at an annual contract, and have been for the past 5 years; so far the system has delivered, and our personal is already trained in it. A major overhaul of our entire infrastructure (as in moving everything to a single, unified platform) might change the current continuity of Teamwork Projects on our organization, but that's not feasible in the near future.
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Usability
Kaseya
Datto Autotask PSA is a full featured product that can do almost anything you need. There is a significant learning curve to get started which requires several hours spent in product training. Additionally, several hours / days are needed to get clients imported, contracts configured, and integrations implemented. Once the setup and user training is complete, the product is very functional, but it's imperative to not get overwhelmed when starting out.
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Teamwork
I give it a 9 out of 10, because there is a bit of a learning curve when you first start using Teamwork Projects because there is a lot to learn & recognize where to find it. They do offer a good range of tools that can be applied to every project - So say you're working on an internal project and don't need Milestones or Billing, you can shut those modules off. This can help simplify the interface for beginners. Once you've had a few days in Teamwork Projects, I think it's a 10/10 usability. It's very easy to accomplish your tasks and keep track of what you're managing.
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Support Rating
Kaseya
They are fairly quick at returning a response to a problem and have been able to fix all issues for the most part.
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Teamwork
We've been able to meet with the customer success team on multiple occasions to discuss the roadmap and learn about the company culture. Being based in Ireland, we occasionally have to wait until they wake up to get support requests handled in the states and larger conversations about big enhancement requests were politely collected but not followed up on
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Alternatives Considered
Kaseya
The portion of Autotask that we've used other companies for prior to using Autotask is the Endpoint Management. The Autotask Endpoint Management (AEM) portal integrates perfectly with their PSA/CRM tools. It's alerting features are much better than the above software as there aren't a bunch of superfluous and unneeded alerts. Instead, it only alerts for things that you specify that you want. Alerts aside, for the PSA/CRM, I don't have much to compare it to as Autotask was the first PSA we tried. It's hard to imagine a PSA having more features or doing a better job than Autotask.
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Teamwork
I spoke about this quite a bit before, but as far as usability goes, Microsoft Projects is totally useless for me, so I avoid it at all costs. Basecamp was just a task management app and had very small feature set beyond that. We had to rig it to do other things for us, but it failed at that. Asana was a very nice app to trial, but it lacked many of the features that we were looking for.
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Return on Investment
Kaseya
  • We were able to identify the profitability of our entire client base.
  • We identified a loss of over 1 million dollars for time unbilled consultancy fees using metrics derived from Autotask.
  • Autotask helped us serve our client base in a professional manner, it's like having an entire department at your finger tips.
  • Autotask is the heartbeat of our operation.
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Teamwork
  • Teamwork was a great starter into project management software. We were WAY more organized and efficient than we ever were with Trello boards and the PM software included with our accounting system.
  • Clients were mostly pleased with interacting with Teamwork, and appreciated the ability to track their comments and requests in one place.
  • Ultimately, we stopped using Teamwork after about 6 months because we need something more focused on web development projects specifically
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ScreenShots

Teamwork.com Screenshots

Screenshot of Project's viewScreenshot of Task viewScreenshot of Board viewScreenshot of Project's tabScreenshot of Calendar view