Item: Teamwork.com
Rating: 9
Author: Miles Baltrusaitis

Use Cases and Deployment Scope

We use Teamwork.com for our marketing department. There are many marketing divisions using the tool in different ways to meet their needs. Our organizational use of the platform grew organically from one team in corporate to a handful and eventually all marketing functions. It serves as the system of record for project-related work. We also manage maintenance or "run" tasks for things like our website, social media teams, creative services and more.

Pros and Cons

governance and user access control for partners like vendors and contractors
flexible views using task lists, gant charts and kanban boards
integration with file management systems of record (Box, Drive, Sharepoint, OneDrive)
project portfolios for roll-ups of multiple projects
real-time synchronization between devices (phone to desktop to laptop)
integrations via Zapier

integration with Microsoft Teams
Gantt chart view is a little tricky to work with
customer success managers could be a bit more proactive

Return on Investment

using a web-based PM tool enables our team to leverage global talent, lowering staffing costs
working in a single system of record enables better collaboration and gets work done faster
smooth operations ensure expectations for work to be done are set and met

Usability

The web based user interface is familiar, flexible (boards, task lists, and Gantts) and feature-rich. It is simple enough for the beginner to be effective and robust enough for experienced users to gain efficiencies with advanced techniques. Reporting is intuitive and can be customized for transfer via email or to paper. Great interoperability with other tools make teamwork dependable and a good partner for the overall technology stack.

Support Rating

We've been able to meet with the customer success team on multiple occasions to discuss the roadmap and learn about the company culture. Being based in Ireland, we occasionally have to wait until they wake up to get support requests handled in the states and larger conversations about big enhancement requests were politely collected but not followed up on.

Alternatives Considered

Asana, Workfront, Basecamp, Trello and Redbooth

I've been a dedicated user of Asana and Basecamp, a dabbling user for Trello, a highly impressed Workfront prospect and I helped transition some teams from Redbooth. Some of the drag and drop efficiency from Asana and Basecamp aren't quite there in Teamwork but I think it makes up for it with the advanced task list, templating and portfolio features. I especially like how it scales to handle time estimating, time tracking, workload forecasting and user access control for getting vendors and contractors into our work management system of record.

Other Software Used

Zapier, Microsoft Yammer, Weekdone, Microsoft Teams, Reflektive, Sprinklr Modern Engagement (formerly Social + Messaging Suite), Zendesk

Likelihood to Recommend

Teamwork Projects has been great for social media management and creating templated task lists of repeatable tasks. The threaded conversations on any task, file or message are a convenient way to communicate with context and reduce our reliance on email. We use the Everything board with custom filters for our daily standup and it provides all the information for us to establish expectations and to hold our teams accountable.

Don't sleep on Teamwork

Overall Satisfaction with Teamwork Projects