Datto RMM vs. SuperOps.ai

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Datto RMM
Score 7.2 out of 10
N/A
Datto RMM is a cloud-based single platform to remotely monitor, manage and support the entire customer base. Users get a multi-tenant view, automated monitoring, alerts, workflows and patch management, ransomware detection, endpoint remote takeover and control, and reporting.N/A
SuperOps.ai
Score 5.7 out of 10
N/A
SuperOps.ai is a PSA-RMM platform powered by automation and made for modern-age MSPs. It includes features like asset, policy, patch and client management. SuperOps.ai aims to build a next-gen MSP platform. The platform also helps MSPs manage their clients, projects and IT documents from a single place.
$59
per month per user
Pricing
Datto RMMSuperOps.ai
Editions & Modules
No answers on this topic
Standard (PSA only)
$59
per month per user
Standard (RMM only)
$79
per month per user
PRO (Unified Basic )
$99
per month per user
Super (Unified Advanced)
$129
per month per user
Offerings
Pricing Offerings
Datto RMMSuperOps.ai
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
Datto RMMSuperOps.ai
Features
Datto RMMSuperOps.ai
Application Performance Management
Comparison of Application Performance Management features of Product A and Product B
Datto RMM
1.0
1 Ratings
149% below category average
SuperOps.ai
-
Ratings
Virtualization monitoring1.01 Ratings00 Ratings
IT Asset Discovery1.01 Ratings00 Ratings
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
Datto RMM
1.0
1 Ratings
152% below category average
SuperOps.ai
4.2
2 Ratings
54% below category average
Remote monitoring1.01 Ratings4.22 Ratings
Network device monitoring1.01 Ratings00 Ratings
Activity Monitoring1.01 Ratings00 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
Datto RMM
1.0
1 Ratings
151% below category average
SuperOps.ai
4.4
2 Ratings
48% below category average
Patch Management1.01 Ratings4.62 Ratings
Policy-based automation1.01 Ratings4.22 Ratings
Remote Access
Comparison of Remote Access features of Product A and Product B
Datto RMM
1.0
1 Ratings
148% below category average
SuperOps.ai
-
Ratings
Attended device access1.01 Ratings00 Ratings
Unattended device access1.01 Ratings00 Ratings
Mobile device access1.01 Ratings00 Ratings
Virtual device access1.01 Ratings00 Ratings
Multiple-display support1.01 Ratings00 Ratings
Multiple concurrent sessions1.01 Ratings00 Ratings
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User Ratings
Datto RMMSuperOps.ai
Likelihood to Recommend
1.0
(6 ratings)
4.6
(2 ratings)
Usability
1.0
(1 ratings)
4.6
(2 ratings)
User Testimonials
Datto RMMSuperOps.ai
Likelihood to Recommend
Kaseya
It is a great tool for end systems management and monitoring. It has generally served well and can assist inmanaginf the devices for multiple clients / sites as needed. Remote control software leave alot to be desired and can be greatlly improved. Great for creating systems policies and providing basic end systems management.
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SuperOps.ai
SuperOps.ai is positioned to be and continues to move itself in ways to be the best MSP platform available. Their PSA is so easy to work with it could easily reach past the IT industry as a service delivery platform for nearly any other vertical utilizing service professionals. SuperOps.ai doesn't work well for companies requiring complex tax assessment and calculations like telcos. They are slated to address this in the near future. (Written in 07/2024)
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Pros
Kaseya
  • Script jobs are easy to write up and quick to push out.
  • It gathers a lot of data regarding the machine.
Read full review
SuperOps.ai
  • RMM automations
  • Innovative multitasking via tab layout
  • Scripting outputs and feedback
  • Pace of development
  • Accessibility of staff, support, and community
  • Contract mangement
Read full review
Cons
Kaseya
  • The Splashtop streamer in the Remote Tools breaks frequently
  • The New UI is feature-rich, but not intuitive to set up. You CAN find a way to show all of the information you need, but you may need to reach out to support to get there
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SuperOps.ai
  • Unreliable uptime – Frequent outages disrupt operations.
  • Poor support – Slow response times and unhelpful assistance.
  • Limited integrations – Lacks compatibility with key third-party tools.
  • Buggy interface – Glitches make navigation frustrating and inefficient.
  • Downtime all the time
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Usability
Kaseya
In my opinion, Datto RMM fails at almost everything you throw at it.
Read full review
SuperOps.ai
In my opinion, SuperOps.ai is unreliable and inefficient. I feel frequent downtime makes it impossible to access critical data, and when issues arise, support is slow and unhelpful. In our case, we repeatedly requested access to backups, but they failed to provide a solution, leaving our business paralyzed during outages. Instead of streamlining operations, I believe it created more problems and wasted our time.
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Alternatives Considered
Kaseya
Both Datto and SolarWinds leave a lot to be desired but from a technological aspect, but SolarWinds products are substantially better. At least when they aren't being hacked. SolarWinds was an intuitive design with some decent features that made management much more seamless and, well profitable. Datto products are nearly impossible to implement out of the box and even after months of customization, their RMM products were terrible.
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SuperOps.ai
We haven't seen this pace of development or support from any other player in the market both newer entrants and veteran competitors alike
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Return on Investment
Kaseya
  • It has reduced our support costs significantly
  • Allowed us to add great value to our service offering
  • Documentation became easier as it allowed us to standardize configurations across multiple sites
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SuperOps.ai
  • Wasted time and resources – Constant troubleshooting reduced productivity.
  • Loss of revenue – Downtime and system failures disrupted client services.
  • Increased operational costs – Had to invest in alternative solutions due to platform issues.
  • Negative client impact – Poor performance damaged trust and credibility with customers.
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ScreenShots

SuperOps.ai Screenshots

Screenshot of TicketingScreenshot of Asset management