Datto SIRIS vs. McAfee Total Protection (discontinued)

Datto is a fantastic option for smaller businesses who don't have as large of a budget. It might work well for larger businesses as well, but the features are not exactly on par with more prevalent backup solutions. So, that should be kept in mind while determining a good fit for a company. But if selling a backup solution is met with push back, this can be a great option to give a good working backup solution. It offers the main features solutions should have, so it's definitely not a compromise. Just keep in mind the features it does not offer.

Incentivized

I think McAfee is great to have whether it's for work or for personal use. While it has some drawbacks, I like the peace of mind of feeling safe when I'm browsing the web/email, especially when my computer has sensitive/confidential information, knowing that McAfee will immediately detect any threats. The UI is extremely easy to navigate, which makes it easy for users regardless of how tech-savvy they are.

Incentivized

• Simple agent setup for new machines to be protected. A new machine can be setup on the server in under a minute whether it be a Linux or Windows based machine.
• Local virtualization on the Datto is quick to start up. After a physical problem with a server I had the machine locally virtualized on the Datto before users had a chance to report service issues to me.
• Nothing to do on my end to get backups shifted to offsite data center. Schedules are setup for each machine or group of machines and I sleep well knowing all our backups are safely stored offsite.

Incentivized

• Excellent protection of all internet connected assets on our VPN.
• Constant updates of needed security patches that ensure our network and systems are protected from current and emerging/potential threats.
• Prompt and reliable customer service that provides needed answers and expertise in a crisis.
• Strategic whitepapers on emerging cyber threats and McAfee solutions to resolve them before they become a problem for my team or our clients.

Incentivized

• Initial backup sync: The downside to the cloud backup is that, if you have a lot of data, you need an external hard drive to seed to the cloud. And you usually have to request this after you've already got everything else working.
• Unsyncing: We have pretty decent bandwidth, but with 8TB of data, we'd get syncing issues with the cloud servers every 3 months or so. The only way to address it was to request another external drive and resync it, but that also meant losing the older data.
• Availability and support: Datto only operates through MSPs and VARs, and will not help you directly without putting in a ticket with your provider. This causes delays, and extra epenses, and if you grow beyond the need for an MSP, you have to keep them around for at least that piece.

Incentivized

• Price - Extremely high price tag for many of the solutions.

Incentivized

I trust the product and service and am satisfied with the direction of the company

Incentivized

McAfee has consistently delivered on its stated goals of providing comprehensive protection for our networks and systems. Due to their excellent work and follow through I have been, and will continue to be a loyal customer.

Incentivized

Usability is great. The web interface is simple and easy to use. While various options are available for client backups, it is very easy to re-use settings of the existing client, so adding new clients is a very fast process. Configuration of the agent on the client-side cannot be easier as well. Datto dashboard provides an overview of the client status, and email notifications can be configured for various events.

Incentivized

My specific example or reason for this rating goes back to a need for support after a client on this platform has a fire. In a nutshell, Datto had no idea how to BMR the image back to the server correctly, and as a result, the RAID on the server was lost, due to the Datto BDR environment not being able to see the RAID card, and the support technician knowing how to inject drivers.

Incentivized

Datto seemed to be better than other vendors I trialed, and I inherited an Alto device, so it was easy to stay with them. I also assumed the backups had been working with the previous contractor, but it turns out they had been failing for months and no one knew it.

I haven't used Norton for a while, but when I did use it I felt that it slowed down my computer and had constant pop-ups, which were both equally frustrating and annoying. It was also very difficult to remove from my computer. Malwarebytes is a great, straightforward program I've used for virus scanning. It's pretty bare bones but I think if you just want something to scan for viruses it gets the job done quickly and reliably. In my opinion McAfee offers similar benefits as Norton but its more intuitive and doesn't impact system performance.

Incentivized

• In most cases, Datto will provide the appliance free of charge with a 3-5 year contract which results in a modest monthly fee instead of a large initial outlay and monthly fees.
• The contract's warranty is top-notch. Failed drives or issues with the appliances are replaced/corrected with free replacements and shipping.

Incentivized

• Blocks unsafe websites
• Virus detection and removal
• Protects sensitive data

Incentivized