Datto SIRIS vs. Spanning Backup

Datto is a fantastic option for smaller businesses who don't have as large of a budget. It might work well for larger businesses as well, but the features are not exactly on par with more prevalent backup solutions. So, that should be kept in mind while determining a good fit for a company. But if selling a backup solution is met with push back, this can be a great option to give a good working backup solution. It offers the main features solutions should have, so it's definitely not a compromise. Just keep in mind the features it does not offer.

Incentivized

The only issue we have is when we remove the user from the integrated AD group we need to manually go back and remove the licensing, but there is the option to have archived accounts as well for temporary holds in case we want to disable the account in 365/AD, but need to hold on to the backups for a little longer.

Incentivized

• Simple agent setup for new machines to be protected. A new machine can be setup on the server in under a minute whether it be a Linux or Windows based machine.
• Local virtualization on the Datto is quick to start up. After a physical problem with a server I had the machine locally virtualized on the Datto before users had a chance to report service issues to me.
• Nothing to do on my end to get backups shifted to offsite data center. Schedules are setup for each machine or group of machines and I sleep well knowing all our backups are safely stored offsite.

Incentivized

• Set it and forget it. Easy set up and it runs daily behind the scenes.
• Restore holds record relationships.
• Restore can merge records easily.

Incentivized

• Initial backup sync: The downside to the cloud backup is that, if you have a lot of data, you need an external hard drive to seed to the cloud. And you usually have to request this after you've already got everything else working.
• Unsyncing: We have pretty decent bandwidth, but with 8TB of data, we'd get syncing issues with the cloud servers every 3 months or so. The only way to address it was to request another external drive and resync it, but that also meant losing the older data.
• Availability and support: Datto only operates through MSPs and VARs, and will not help you directly without putting in a ticket with your provider. This causes delays, and extra epenses, and if you grow beyond the need for an MSP, you have to keep them around for at least that piece.

Incentivized

• Better support/phone support
• The ability to checkmark JUST a single OU and then any new members in just THAT OU would be automatically backed up. Currently, you can just auto add new members but not per OU.

Incentivized

I trust the product and service and am satisfied with the direction of the company

Incentivized

Usability is great. The web interface is simple and easy to use. While various options are available for client backups, it is very easy to re-use settings of the existing client, so adding new clients is a very fast process. Configuration of the agent on the client-side cannot be easier as well. Datto dashboard provides an overview of the client status, and email notifications can be configured for various events.

Incentivized

It was hands down, one of the easiest solutions to implement overall and has some of the best features also compared to other similar products from many SaaS backup companies. We also integrated the Dark Web monitoring too and it has helped us secure accounts we didn't know had issues, so has improved our security posture too.

Incentivized

My specific example or reason for this rating goes back to a need for support after a client on this platform has a fire. In a nutshell, Datto had no idea how to BMR the image back to the server correctly, and as a result, the RAID on the server was lost, due to the Datto BDR environment not being able to see the RAID card, and the support technician knowing how to inject drivers.

Incentivized

I would like a retention option on the data, but since this feature does not currently exist, I give it a 9. Everything has met our standards and needs and we are now freed up from the manual efforts it was taking for backing up Salesforce using the out-of-the-box features of Salesforce.

Incentivized

Datto seemed to be better than other vendors I trialed, and I inherited an Alto device, so it was easy to stay with them. I also assumed the backups had been working with the previous contractor, but it turns out they had been failing for months and no one knew it.

Spanning is superior to Veritas Backup Exec. Often Backup Exec would fail due to the software itself or the premise-based backup media or drive. Veritas Tech Support/Knowledgebase was not helpful in troubleshooting the failures. Also, Veritas was unable to back up our then Microsoft Exchange Server without an additional add-on cost. Barracuda was more reliable, but also required additional expenses for backing up Exchange and Microsoft SQL.

Incentivized

• In most cases, Datto will provide the appliance free of charge with a 3-5 year contract which results in a modest monthly fee instead of a large initial outlay and monthly fees.
• The contract's warranty is top-notch. Failed drives or issues with the appliances are replaced/corrected with free replacements and shipping.

Incentivized

• Allowed us to restore our data various times with minimal costs
• Gives us great piece of mind with the regular scheduled backing up
• Pretty simple to set up and configure. Easy integration with SFDC

Incentivized