TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Dayforce Powerpay

    Score9.2 out of 10
    N/ADayforce Powerpay allows small businesses to pay and manage employees. It is used to simplify and automate payroll processes with automatic payroll calculations and remittances to the CRA and RQ, and streamlines payroll with connected time and attendance tracking to help ensure people are paid accurately.N/A

    ServiceTitan

    Score7.4 out of 10
    N/AServiceTitan is a cloud-based field service management solution. The platform includes CRM, intelligent dispatch, comprehensive reporting, marketing management tools, mobile connectivity for field techs, and QuickBooks integration. The platform's core product offers advanced job booking, drag and drop dispatch board, communication with technicians via integrated texting, email and calls, and advanced reporting. The technician mobile solution allows for paperless invoicing, virtual…

    $125

    per technician/per month

    Pricing
    Dayforce PowerpayServiceTitan
    Editions & Modules
    No answers on this topic
    ServiceTitan
    $125
    per technician/per month
    ServiceTitan
    $398
    per month
    Offerings
    Pricing Offerings
    Dayforce PowerpayServiceTitan
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeRequired
    Additional Details——
    More Pricing Information
    Community Pulse
    Dayforce PowerpayServiceTitan
    Considered Both Products
    Dayforce
    No answer on this topic
    ServiceTitan
    No answer on this topic
    Key User Insights
    Would buy again
    94%
    Would buy again
    15 Answers
    63%
    Would buy again
    5 Answers
    Delivers good value for the price
    94%
    Delivers good value for the price
    15 Answers
    80%
    Delivers good value for the price
    4 Answers
    Happy with the feature set
    94%
    Happy with the feature set
    15 Answers
    63%
    Happy with the feature set
    5 Answers
    Lived up to sales and marketing promises
    92%
    Lived up to sales and marketing promises
    11 Answers
    50%
    Lived up to sales and marketing promises
    3 Answers
    Implementation went as expected
    90%
    Implementation went as expected
    9 Answers
    33%
    Implementation went as expected
    2 Answers
    Features
    Dayforce PowerpayServiceTitan
    Payroll Management
    Comparison of Payroll Management features of Dayforce Powerpay and ServiceTitan
    Feature
    Dayforce Powerpay
    8.9
    15 Ratings
    7% above category average
    ServiceTitan
    -
    Ratings
    Pay calculation9.115 Ratings00 Ratings
    Support for external payroll vendors9.24 Ratings00 Ratings
    Off-cycle/On-Demand payment8.79 Ratings00 Ratings
    Benefit plan administration8.75 Ratings00 Ratings
    Direct deposit files9.013 Ratings00 Ratings
    Salary revision and increment management8.812 Ratings00 Ratings
    Reimbursement management8.97 Ratings00 Ratings
    Best Alternatives
    Dayforce PowerpayServiceTitan
    Small Businesses
    Patriot Payroll
    Score8.6 out of 10
    Kickserv
    Score9.3 out of 10
    Medium-sized Companies
    APS
    Score5.7 out of 10
    No answers on this topic
    Enterprises
    ADP Streamline Payroll
    Score6.1 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Dayforce PowerpayServiceTitan
    Likelihood to Recommend
    8.9
    (15 ratings)
    3.5
    (14 ratings)
    Likelihood to Renew
    9.1
    (1 ratings)
    -
    (0 ratings)
    Usability
    8.6
    (10 ratings)
    4.1
    (2 ratings)
    Performance
    9.1
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (4 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.1
    (1 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    9.1
    (1 ratings)
    -
    (0 ratings)
    Professional Services
    9.1
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.1
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.1
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Dayforce PowerpayServiceTitan
    Likelihood to Recommend
    Dayforce
    We are a small business - and even though we are small and don't make near use of all of the options in the program, I love it because all my remitting is done for me, all the calculating, all the vacation pay, holiday pay, overtime, everything is kept track of really well and I don't have to worry about missing information if I was to do this myself. I also love the direct deposit options and my employees love it and the paystubs and the ability to put messages on their paystubs! I honestly can't think of a scenario where Dayforce Powerpay wouldn't be suitable!! I wouldn't change companies, even if it saved me money as I love all the functions, the information and the ease of ROE and T4's.
    Incentivized
    Read full review
    ServiceTitan
    ServiceTitan seems to be incredibly customizable depending on what is needed, and therefore I would recommend it in any case where customers and jobs are recorded and scheduled. It can be used in a variety of ways and has multiple functions, including revenue and inventory tracking. Whether a big or small company, I feel with proper training anyone could utilize ServiceTitan very effectively to improve both productivity and record-keeping.
    Incentivized
    Read full review
    Pros
    Dayforce
    • Ceridian Powerpay simplifies the payroll process, very little manual work involved during each payroll run.
    • Ceridian Powerpay is mostly an intuitive interface with easy to understand workflows to allow for multiple users to be able to use the system if required.
    Incentivized
    Read full review
    ServiceTitan
    • Real-time tracking. The biggest problem in logistics in, my opinion, is knowing if your products are arriving on time or not especially as it pertains to food, that was huge here.
    • Most of our managers travel constantly from corporate to distribution because of how centralized the company is they needed something flexible that allowed them to run reports whenever and however.
    • Ease of use - I'll be honest in that our employees are not the cream of the crop as it pertains to their education, this software made the learning process simple.
    Incentivized
    Read full review
    Cons
    Dayforce
    • Adjustment - Reversal sometimes gives an error
    • Emergency Contact Comments field - would be nice if it would accept more characters in this field
    • A warning that 'no ROE will be created' popup when EI or other related fields are marked Exempt
    • Rate history on an employee's page would be nice
    Incentivized
    Read full review
    ServiceTitan
    • We'd like to be able to text estimates (currently, email is the only function)
    • We'd like to have audit trails on Customer and Location records (currently only at the job level)
    • We'd like to be able to email/text the customer multiple options within estimates, like the techs can do on their tablet, it's just not a function that can be presented by the office.
    Incentivized
    Read full review
    Likelihood to Renew
    Dayforce
    Powerpay exceeds my expectations: it's easy to use and does not 'eat' my time by wondering what the end result will be. I can see what each employee's pay statement will look like before I submit the payroll for processing. Monthly processing fees are not exorbitant and the service from support it top notch, quick and awesome when you need it! What's not to like? It's a terrific company to have on your side!
    Incentivized
    Read full review
    ServiceTitan
    No answers on this topic
    Usability
    Dayforce
    Dayforce is easy to use and intuitive. When things are less familiar, the chat support is speedy and friendly, so I never have to worry or struggle to figure something out. Once support shows me how to do something, it is easy to remember and not need help next time.
    Incentivized
    Read full review
    ServiceTitan
    I rarely run into any issues while using ServiceTitan other than the occasional scheduled maintenance. It is very intuitive and easy to learn, with many capabilities that can be suited to any job position in a business. The functions are consistent regardless of your department or use case, and can be easily customized to fit any and all of a company's needs.
    Incentivized
    Read full review
    Reliability and Availability
    Dayforce
    I have never experienced application errors or unplanned outages. I do know that I could phone Dayforce Powerpay and give them hours and other deductions and they would do the payroll and I could either have them deliver the completed payroll by courier (there are small extra charges for this) or I could download the completed payroll on pay day. I have also been able to complete payroll our payroll at home instead of at the office. Dayforce is very accessible by phone or online.
    Incentivized
    Read full review
    ServiceTitan
    No answers on this topic
    Performance
    Dayforce
    Pages online load in seconds. Click and it's instantly there! I have never had pages not loading properly or taking time to load. Payroll reports also downloads quickly. We do not interface Dayforce Powerpay with anything else
    Incentivized
    Read full review
    ServiceTitan
    No answers on this topic
    Support Rating
    Dayforce
    Regardless the issue, the Customer Support team is offering outstanding services! When I am calling, the wait time is reasonable, and the team members will ensure you receive the right support in a timely manner, with politeness and kindness. If you reach out the team that it's a guarantee that your issue will be solved!
    Incentivized
    Read full review
    ServiceTitan
    No answers on this topic
    Online Training
    Dayforce
    I have used Powerpay before (at a previous employer) but a few years had elapsed. I had a quick online training session (less that 30 minutes) to recover basic knowledge and I was away. I still from time to time have to do something that i am not quite sure of and pick up the phone! Every one that works at Ceridian - now Dayforce - have been able to answer my question and tell me where to go in the program, click on what and do what I need to do. The support is out-of-this-world good!
    Incentivized
    Read full review
    ServiceTitan
    No answers on this topic
    Implementation Rating
    Dayforce
    I initiated the implementation. I answered all the questions I was asked, prepared the documentation and sent it off and it was done! Quickly, efficiently and done well!
    Incentivized
    Read full review
    ServiceTitan
    No answers on this topic
    Alternatives Considered
    Dayforce
    Being able to remit payroll directly to CRA reduces the number of steps in payroll processing. It also means that there is no way for us to forget a remittance. This is important to us because it's all-in-one software. I did like that QB would have the entry directly there so that I don't need to record it.
    Incentivized
    Read full review
    ServiceTitan
    autotask has a sales team that can work with you to understand your specific business scenario. They have offered to scope an integration project with us. We are looking forward to making progress on a tailored solution with them
    Read full review
    Contract Terms and Pricing Model
    Dayforce
    Pretty standard contract terms. Unit pricing is about 30% less than the previous provider - service is about 150% better with Dayforce Powerpay that with the previous provider! We are billed twice per month as we do payroll twice per month.
    Incentivized
    Read full review
    ServiceTitan
    No answers on this topic
    Scalability
    Dayforce
    We have a small staff of less than 20 employees. We moved our payroll from a previous provided because of terrible and expensive service. Dayforce is much, much easier to use and costs about 30% less than the previous provider. Dayforce Powerpay also seem to have people that speaks clearly and are efficient in everything they do so that less time is wasted by phone calls that has you on hold for 3 hours!
    Incentivized
    Read full review
    ServiceTitan
    No answers on this topic
    Professional Services
    Dayforce
    They are all professional, knowledgeable, very pleasant to interact with and extremely helpful. They consistently take customer services to a higher level. Great people to deal with!
    Incentivized
    Read full review
    ServiceTitan
    No answers on this topic
    Return on Investment
    Dayforce
    • The return on investment has been substantial for our company. Having a payroll system that calculates everything for you, processes important documents, and only takes minimal time and effort allows us to focus more time on running the business and generating revenue.
    • Instead of having a user spend half a day (or potentially a full day) processing payroll, it only takes a couple hours (obviously depending on how many employees need to be processed).
    Incentivized
    Read full review
    ServiceTitan
    • We can more effectively retain customers and send them offers if it's been a while since their last visit.
    • Our cash flow has dramatically improved because now the technicians invoice everything.
    • We can get estimates out the door within the hour, not days later.
    Incentivized
    Read full review
    ScreenShots

    ServiceTitan Screenshots

    Screenshot of Assign and view jobsScreenshot of Advanced reports and custom reportsScreenshot of Drag and drop dispatch board