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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Dayforce Powerpay

    Score9.2 out of 10
    N/ADayforce Powerpay allows small businesses to pay and manage employees. It is used to simplify and automate payroll processes with automatic payroll calculations and remittances to the CRA and RQ, and streamlines payroll with connected time and attendance tracking to help ensure people are paid accurately.N/A

    SherpaDesk

    Score8.4 out of 10
    Small Businesses (1-50 employees)
    SherpaDesk is a help desk / ticketing platform with time tracking, invoice generation, and business intelligence capabilities.

    $0

    per agent

    Pricing
    Dayforce PowerpaySherpaDesk
    Editions & Modules
    No answers on this topic
    1st Tech Free
    $0
    per agent
    Adventure Package
    $39
    per agent
    Offerings
    Pricing Offerings
    Dayforce PowerpaySherpaDesk
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Dayforce PowerpaySherpaDesk
    Considered Both Products
    Dayforce
    No answer on this topic
    SherpaDesk
    No answer on this topic
    Key User Insights
    Would buy again
    94%
    Would buy again
    15 Answers
    No answers on this topic
    Delivers good value for the price
    94%
    Delivers good value for the price
    15 Answers
    No answers on this topic
    Happy with the feature set
    94%
    Happy with the feature set
    15 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    92%
    Lived up to sales and marketing promises
    11 Answers
    No answers on this topic
    Implementation went as expected
    90%
    Implementation went as expected
    9 Answers
    No answers on this topic
    Features
    Dayforce PowerpaySherpaDesk
    Payroll Management
    Comparison of Payroll Management features of Dayforce Powerpay and SherpaDesk
    Feature
    Dayforce Powerpay
    8.9
    15 Ratings
    7% above category average
    SherpaDesk
    -
    Ratings
    Pay calculation9.115 Ratings00 Ratings
    Support for external payroll vendors9.24 Ratings00 Ratings
    Off-cycle/On-Demand payment8.79 Ratings00 Ratings
    Benefit plan administration8.75 Ratings00 Ratings
    Direct deposit files9.013 Ratings00 Ratings
    Salary revision and increment management8.812 Ratings00 Ratings
    Reimbursement management8.97 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Dayforce Powerpay and SherpaDesk
    Feature
    Dayforce Powerpay
    -
    Ratings
    SherpaDesk
    8.5
    3 Ratings
    4% above category average
    Organize and prioritize service tickets00 Ratings9.12 Ratings
    Subscription-based notifications00 Ratings9.11 Ratings
    ITSM collaboration and documentation00 Ratings6.82 Ratings
    Ticket creation and submission00 Ratings8.93 Ratings
    Ticket response00 Ratings8.93 Ratings
    Self Help Community
    Comparison of Self Help Community features of Dayforce Powerpay and SherpaDesk
    Feature
    Dayforce Powerpay
    -
    Ratings
    SherpaDesk
    7.3
    1 Ratings
    9% below category average
    External knowledge base00 Ratings5.51 Ratings
    Internal knowledge base00 Ratings9.11 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Dayforce Powerpay and SherpaDesk
    Feature
    Dayforce Powerpay
    -
    Ratings
    SherpaDesk
    9.1
    2 Ratings
    13% above category average
    Customer portal00 Ratings9.12 Ratings
    Email support00 Ratings9.12 Ratings
    Help Desk CRM integration00 Ratings9.11 Ratings
    Best Alternatives
    Dayforce PowerpaySherpaDesk
    Small Businesses
    Patriot Payroll
    Score8.6 out of 10
    Help Scout
    Score9.3 out of 10
    Medium-sized Companies
    APS
    Score5.7 out of 10
    LiveAgent
    Score8.8 out of 10
    Enterprises
    ADP Streamline Payroll
    Score6.1 out of 10
    Front
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Dayforce PowerpaySherpaDesk
    Likelihood to Recommend
    8.9
    (15 ratings)
    8.0
    (3 ratings)
    Likelihood to Renew
    9.1
    (1 ratings)
    -
    (0 ratings)
    Usability
    8.6
    (10 ratings)
    -
    (0 ratings)
    Performance
    9.1
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (4 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.1
    (1 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    9.1
    (1 ratings)
    -
    (0 ratings)
    Professional Services
    9.1
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.1
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.1
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Dayforce PowerpaySherpaDesk
    Likelihood to Recommend
    Dayforce
    We are a small business - and even though we are small and don't make near use of all of the options in the program, I love it because all my remitting is done for me, all the calculating, all the vacation pay, holiday pay, overtime, everything is kept track of really well and I don't have to worry about missing information if I was to do this myself. I also love the direct deposit options and my employees love it and the paystubs and the ability to put messages on their paystubs! I honestly can't think of a scenario where Dayforce Powerpay wouldn't be suitable!! I wouldn't change companies, even if it saved me money as I love all the functions, the information and the ease of ROE and T4's.
    Incentivized
    Read full review
    SherpaDesk
    [It's] well suited for cloud support applications as there's no installation or maintenance required.
    Read full review
    Pros
    Dayforce
    • Ceridian Powerpay simplifies the payroll process, very little manual work involved during each payroll run.
    • Ceridian Powerpay is mostly an intuitive interface with easy to understand workflows to allow for multiple users to be able to use the system if required.
    Incentivized
    Read full review
    SherpaDesk
    • Ticketing is very fast & easy
    • Tracking time is fast
    Read full review
    Cons
    Dayforce
    • Adjustment - Reversal sometimes gives an error
    • Emergency Contact Comments field - would be nice if it would accept more characters in this field
    • A warning that 'no ROE will be created' popup when EI or other related fields are marked Exempt
    • Rate history on an employee's page would be nice
    Incentivized
    Read full review
    SherpaDesk
    • Its ability to switch between tickets, assets, etc., is a little clunky. A static menu bar would be helpful.
    • The ability to see the latest update in the ticket view.
    Incentivized
    Read full review
    Likelihood to Renew
    Dayforce
    Powerpay exceeds my expectations: it's easy to use and does not 'eat' my time by wondering what the end result will be. I can see what each employee's pay statement will look like before I submit the payroll for processing. Monthly processing fees are not exorbitant and the service from support it top notch, quick and awesome when you need it! What's not to like? It's a terrific company to have on your side!
    Incentivized
    Read full review
    SherpaDesk
    No answers on this topic
    Usability
    Dayforce
    Dayforce is easy to use and intuitive. When things are less familiar, the chat support is speedy and friendly, so I never have to worry or struggle to figure something out. Once support shows me how to do something, it is easy to remember and not need help next time.
    Incentivized
    Read full review
    SherpaDesk
    No answers on this topic
    Reliability and Availability
    Dayforce
    I have never experienced application errors or unplanned outages. I do know that I could phone Dayforce Powerpay and give them hours and other deductions and they would do the payroll and I could either have them deliver the completed payroll by courier (there are small extra charges for this) or I could download the completed payroll on pay day. I have also been able to complete payroll our payroll at home instead of at the office. Dayforce is very accessible by phone or online.
    Incentivized
    Read full review
    SherpaDesk
    No answers on this topic
    Performance
    Dayforce
    Pages online load in seconds. Click and it's instantly there! I have never had pages not loading properly or taking time to load. Payroll reports also downloads quickly. We do not interface Dayforce Powerpay with anything else
    Incentivized
    Read full review
    SherpaDesk
    No answers on this topic
    Support Rating
    Dayforce
    Regardless the issue, the Customer Support team is offering outstanding services! When I am calling, the wait time is reasonable, and the team members will ensure you receive the right support in a timely manner, with politeness and kindness. If you reach out the team that it's a guarantee that your issue will be solved!
    Incentivized
    Read full review
    SherpaDesk
    No answers on this topic
    Online Training
    Dayforce
    I have used Powerpay before (at a previous employer) but a few years had elapsed. I had a quick online training session (less that 30 minutes) to recover basic knowledge and I was away. I still from time to time have to do something that i am not quite sure of and pick up the phone! Every one that works at Ceridian - now Dayforce - have been able to answer my question and tell me where to go in the program, click on what and do what I need to do. The support is out-of-this-world good!
    Incentivized
    Read full review
    SherpaDesk
    No answers on this topic
    Implementation Rating
    Dayforce
    I initiated the implementation. I answered all the questions I was asked, prepared the documentation and sent it off and it was done! Quickly, efficiently and done well!
    Incentivized
    Read full review
    SherpaDesk
    No answers on this topic
    Alternatives Considered
    Dayforce
    Being able to remit payroll directly to CRA reduces the number of steps in payroll processing. It also means that there is no way for us to forget a remittance. This is important to us because it's all-in-one software. I did like that QB would have the entry directly there so that I don't need to record it.
    Incentivized
    Read full review
    SherpaDesk
    When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need.
    Read full review
    Contract Terms and Pricing Model
    Dayforce
    Pretty standard contract terms. Unit pricing is about 30% less than the previous provider - service is about 150% better with Dayforce Powerpay that with the previous provider! We are billed twice per month as we do payroll twice per month.
    Incentivized
    Read full review
    SherpaDesk
    No answers on this topic
    Scalability
    Dayforce
    We have a small staff of less than 20 employees. We moved our payroll from a previous provided because of terrible and expensive service. Dayforce is much, much easier to use and costs about 30% less than the previous provider. Dayforce Powerpay also seem to have people that speaks clearly and are efficient in everything they do so that less time is wasted by phone calls that has you on hold for 3 hours!
    Incentivized
    Read full review
    SherpaDesk
    No answers on this topic
    Professional Services
    Dayforce
    They are all professional, knowledgeable, very pleasant to interact with and extremely helpful. They consistently take customer services to a higher level. Great people to deal with!
    Incentivized
    Read full review
    SherpaDesk
    No answers on this topic
    Return on Investment
    Dayforce
    • The return on investment has been substantial for our company. Having a payroll system that calculates everything for you, processes important documents, and only takes minimal time and effort allows us to focus more time on running the business and generating revenue.
    • Instead of having a user spend half a day (or potentially a full day) processing payroll, it only takes a couple hours (obviously depending on how many employees need to be processed).
    Incentivized
    Read full review
    SherpaDesk
    • As a single freelance consultant Sherpadesk has exceptional ROI because it's free but if my company had more support people I would definetly go with SherpaDesk again.
    Read full review
    ScreenShots

    SherpaDesk Screenshots

    Screenshot of Techs get instant access to what needs to be done and how they are performing against their teamScreenshot of Manage all open tickets and sort by priority on what needs to be completed firstScreenshot of Track and enter all billable and non-billable timeScreenshot of Review project progress and profitabilityScreenshot of Create flexible rate plans and compile invoices that can be sent out through QuickBooks or FreshBooks integrationsScreenshot of Update customer requests, add time and expenses remotely