DemandTools vs. Experian Phone Validation (Mobile Validation)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
DemandTools
Score 9.4 out of 10
N/A
DemandTools for AppExchange is a data quality toolset for Salesforce.com CRM centric customers. The product comprises 11 individual modules to control, standardize, verify, deduplicate, import and manipulate Salesforce and/or Force.com data.N/A
Experian Phone Validation
Score 8.0 out of 10
N/A
Experian phone verification software finds the number and checks if it’s active. The software also collects information like phone type and network provider. To make sure the phone number is receiving calls, the software sends a test message to the phone, which is not visible to the phone’s owner.N/A
Pricing
DemandToolsExperian Phone Validation (Mobile Validation)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
DemandToolsExperian Phone Validation
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
DemandToolsExperian Phone Validation (Mobile Validation)
Top Pros

No answers on this topic

Top Cons

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Best Alternatives
DemandToolsExperian Phone Validation (Mobile Validation)
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Enterprises
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User Ratings
DemandToolsExperian Phone Validation (Mobile Validation)
Likelihood to Recommend
8.7
(117 ratings)
7.0
(1 ratings)
Likelihood to Renew
9.9
(16 ratings)
8.0
(1 ratings)
Usability
7.8
(6 ratings)
8.0
(1 ratings)
Availability
9.8
(2 ratings)
-
(0 ratings)
Performance
8.5
(3 ratings)
-
(0 ratings)
Support Rating
9.0
(5 ratings)
8.0
(1 ratings)
Online Training
8.5
(2 ratings)
-
(0 ratings)
Implementation Rating
6.9
(6 ratings)
9.0
(1 ratings)
Configurability
7.5
(2 ratings)
-
(0 ratings)
Ease of integration
9.0
(1 ratings)
-
(0 ratings)
Product Scalability
8.5
(2 ratings)
-
(0 ratings)
Vendor post-sale
9.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
DemandToolsExperian Phone Validation (Mobile Validation)
Likelihood to Recommend
Validity
DemandTools is perfect for any system that constantly adds new records to its database. For example, in higher education, we are constantly purchasing search names from various vendors and DemandTools allows us to make sure we are not doubling up on the same records. It saves us money in the long run as we are not mailing out multiple copies of our brochures to the same person.
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Experian
Experian Phone Validation has a large database of users on file. It leverages and integrates Experian credit report system phone number into this system.
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Pros
Validity
  • PowerGrid can review and make the updates simultaneously.
  • Single Table Dedupe makes merg[ing] the records easy and can make updates at the same time.
  • BulkBackup [is] just one click, majority data got updated.
  • Scenarios save a lot of time for similar working load.
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Experian
  • Validate caller
  • Ensure call back number is real
  • match caller with data on file
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Cons
Validity
  • I wish I could make changes to my existing scenarios using save rather than having to create a whole new scenario. Maybe you can, I just haven't been able to.
  • Some features aren't user intuitive and it takes a while to learn.
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Experian
  • New area code needs update
  • System have duplicate old number
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Likelihood to Renew
Validity
It's a great product. The only thing that holds us back is it was frustrating working with their sales team. We also don't like that when Validity purchased DemandTools they immediately started charging us quite a bit while it had been free for non-profit users when CRMFusion owned it. They also don't let you buy it for just 1 or 2 seats, you have to pay, I believe, in batches of 100 seats.
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Experian
System has a large API integration set, large database of users and including powered by real-time information from 1200 telecommunication providers. SLA on service uptime guaranteed of 99.2% with sub-second processing speeds and real-time update of users. Easy integration and configure for any field in any SaaS platform where numbers are entered
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Usability
Validity
Allows for control in uploading lists, saved processes for checking duplicate records.

Allows for backup files and quick reverts if something goes wrong.

Extends reporting when Salesforce.com cannot support specific pieces of info being put together in a report.

Automated processes for set and forget hygiene tasks
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Experian
The system has an SLA of service uptime 99.2 and we only had two minor issues with accessing the system.
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Reliability and Availability
Validity
There has not been a time since I started 9 months ago that I've encountered any kind of downtime.
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Experian
No answers on this topic
Performance
Validity
DemandTools is a bit clunky and slow at times
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Experian
No answers on this topic
Support Rating
Validity
Support can be slow so do not expect quick turn for urgent issues.
Help for specific queries not not there. Product tech support is offered. It would be great if query support, even if paid, was offered
The training webinars help with the basics but not much if you need advanced functionality.
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Experian
Experian Phone Validation (Mobile Validation) are quick to answer and resolve issue that we have.
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Online Training
Validity
The trainings are free live webinars that give you a solid base for getting started with the program. The only weakness is they don't have any advanced classes.
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Experian
No answers on this topic
Implementation Rating
Validity
I had just started using Salesforce about 3 months before I did the implementation myself, and it was easy to do just following their step-by-step instructions.
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Experian
Experian Phone Validation (Mobile Validation) integration was fairly easy with large API set to many SAAS platforms.
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Alternatives Considered
Validity
Though RingLead has much more to offer in terms of automation (and it is in Salesforce rather than a separate program), DemandTools still has our heart. DemandTools is very cost-friendly and we were able to increase the value of DemandTools by programming in additional saved scenarios. I decreased admin time in the DemandTools suite by approximately 25% after implementing saved scenarios for every reoccurring update or list upload.
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Experian
Experian Phone Validation solution checks the line type, confirms the number exists with the network provider and corrects the number format in line with country and relevant dialing code.
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Scalability
Validity
It's done everything we've needed it to do.
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Experian
No answers on this topic
Return on Investment
Validity
  • It is a tremendous time saver. It does things Salesforce doesn't even have the capability to do. Tasks that would take hours to manually complete.
  • We can process a tremendous amount of data daily through one person, vs. weeks for the data to be cleaned, reviewed, routed and input.
  • Saves on headcount by allowing a dedicated user to set up batches and jobs for other teams to ensure their data integrity.
  • The return on investment isn't easily quantifiable but it is FELT in our department.
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Experian
  • Cost is higher than other system on the market
  • System integrates well with API
  • Integrate nicely with Salesforce Sales Cloud and Service Cloud
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ScreenShots

DemandTools Screenshots

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