DemandTools vs. InetSoft Style Intelligence

DemandTools is good for almost everything related to mass data manipulation. The only scenario I haven't tried using DemandTools and was recommended to use Data Loader for was inserting records while keeping the original created date. The issue was that we had a disconnection with an external messaging partner, and when the records were retrieved, a few days had passed since the original day of the incoming messages. To insert the messages while keeping the original created date, DataLoader was helpful. I am not sure how to do that in DemandTools. But again, for everything else, DemandTools is a lifesaver.

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It's great for the accumulation and assimilation of various data formats to be channeled into a single end-point, whether that be a table or a report. It reminds me so much of SPLUNK in that regard. The application is also very easy to use and has been configured in such a way that it is appealing and productive for both novice and expert users. I was able to pick up the basis after a solitary day's training. We've mainly used it to create bespoke dashboards and visuals, thereby allowing for effective report writing. This was a major consideration from Senior Management before the application was purchased. There haven't been any real drawbacks with the software thus far.

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• PowerGrid can review and make the updates simultaneously.
• Single Table Dedupe makes merg[ing] the records easy and can make updates at the same time.
• BulkBackup [is] just one click, majority data got updated.
• Scenarios save a lot of time for similar working load.

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• Easy to use with a very user-friendly interface, making onboarding with the tool a lot easier.
• Able to mash up/integrate data from different sources and file types which helps a lot with consolidation.
• Good customer service/support that makes solving problems/issues a lot faster.

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• I wish I could make changes to my existing scenarios using save rather than having to create a whole new scenario. Maybe you can, I just haven't been able to.
• Some features aren't user intuitive and it takes a while to learn.

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• I think the user interface is in need of an upgrade, as its starting to show it's age a little. It looks like it needs a rehaul in the department.
• Hopefully, the company can grow and then have more frequent interactions with their customers.
• I am slightly wary that support may not have the same proficiency at the very highest level, as my company reaches the expert user level.

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It's a great product. The only thing that holds us back is it was frustrating working with their sales team. We also don't like that when Validity purchased DemandTools they immediately started charging us quite a bit while it had been free for non-profit users when CRMFusion owned it. They also don't let you buy it for just 1 or 2 seats, you have to pay, I believe, in batches of 100 seats.

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Allows for control in uploading lists, saved processes for checking duplicate records.

Allows for backup files and quick reverts if something goes wrong.

Extends reporting when Salesforce.com cannot support specific pieces of info being put together in a report.

Automated processes for set and forget hygiene tasks

There has not been a time since I started 9 months ago that I've encountered any kind of downtime.

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DemandTools is a bit clunky and slow at times

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Support can be slow so do not expect quick turn for urgent issues.
Help for specific queries not not there. Product tech support is offered. It would be great if query support, even if paid, was offered
The training webinars help with the basics but not much if you need advanced functionality.

The trainings are free live webinars that give you a solid base for getting started with the program. The only weakness is they don't have any advanced classes.

I had just started using Salesforce about 3 months before I did the implementation myself, and it was easy to do just following their step-by-step instructions.

Though RingLead has much more to offer in terms of automation (and it is in Salesforce rather than a separate program), DemandTools still has our heart. DemandTools is very cost-friendly and we were able to increase the value of DemandTools by programming in additional saved scenarios. I decreased admin time in the DemandTools suite by approximately 25% after implementing saved scenarios for every reoccurring update or list upload.

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InetSoft is a more cost-effective option that offers the same functionality, features, and usability. It is a great option, especially for SMEs. It also has top-notch customer service/support which is a key factor in selecting any agency or tool. I recommend using InetSoft especially for small businesses

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It's done everything we've needed it to do.

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• It is a tremendous time saver. It does things Salesforce doesn't even have the capability to do. Tasks that would take hours to manually complete.
• We can process a tremendous amount of data daily through one person, vs. weeks for the data to be cleaned, reviewed, routed and input.
• Saves on headcount by allowing a dedicated user to set up batches and jobs for other teams to ensure their data integrity.
• The return on investment isn't easily quantifiable but it is FELT in our department.

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• Reduction in excessive space for data storage repositories
• Faster time to analyse data and metadata. Quicker to reach objective analysis
• Conclusive informational reporting

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info