DemandTools vs. StarWind Virtual Tape Library

DemandTools is good for almost everything related to mass data manipulation. The only scenario I haven't tried using DemandTools and was recommended to use Data Loader for was inserting records while keeping the original created date. The issue was that we had a disconnection with an external messaging partner, and when the records were retrieved, a few days had passed since the original day of the incoming messages. To insert the messages while keeping the original created date, DataLoader was helpful. I am not sure how to do that in DemandTools. But again, for everything else, DemandTools is a lifesaver.

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Starwind VTL is a great solution for customers that want the benefits of a physical tape library without the hefty price tag and the manual intervention required when changing tapes as it is automated. In addition, Starwind VTL virtual tapes are "air-gapped" as they are in LTO format.

• PowerGrid can review and make the updates simultaneously.
• Single Table Dedupe makes merg[ing] the records easy and can make updates at the same time.
• BulkBackup [is] just one click, majority data got updated.
• Scenarios save a lot of time for similar working load.

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• Allows you to use Veeam and other software that uses Virtual Tape Libraries while getting rid of actual tape drives and tapes
• Backblaze B2 implementation is great - keeps storage costs low while automating backups to the cloud storage
• Low cost and great support by the Starwind technical team
• Feature-rich and in constant development

• I wish I could make changes to my existing scenarios using save rather than having to create a whole new scenario. Maybe you can, I just haven't been able to.
• Some features aren't user intuitive and it takes a while to learn.

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• Set-up is confusing.

It's a great product. The only thing that holds us back is it was frustrating working with their sales team. We also don't like that when Validity purchased DemandTools they immediately started charging us quite a bit while it had been free for non-profit users when CRMFusion owned it. They also don't let you buy it for just 1 or 2 seats, you have to pay, I believe, in batches of 100 seats.

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Their support is great and the interface is not as user friendly

Allows for control in uploading lists, saved processes for checking duplicate records.

Allows for backup files and quick reverts if something goes wrong.

Extends reporting when Salesforce.com cannot support specific pieces of info being put together in a report.

Automated processes for set and forget hygiene tasks

The initial setup took some time, however, with the help of the Starwind technical team, we were able to set it up from start to finish including seamlessly adding it to our existing backup solution. After that, there was no need for any additional setup or troubleshooting.

There has not been a time since I started 9 months ago that I've encountered any kind of downtime.

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DemandTools is a bit clunky and slow at times

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Support can be slow so do not expect quick turn for urgent issues.
Help for specific queries not not there. Product tech support is offered. It would be great if query support, even if paid, was offered
The training webinars help with the basics but not much if you need advanced functionality.

Great and reliable product with little need for support

The trainings are free live webinars that give you a solid base for getting started with the program. The only weakness is they don't have any advanced classes.

I had just started using Salesforce about 3 months before I did the implementation myself, and it was easy to do just following their step-by-step instructions.

Though RingLead has much more to offer in terms of automation (and it is in Salesforce rather than a separate program), DemandTools still has our heart. DemandTools is very cost-friendly and we were able to increase the value of DemandTools by programming in additional saved scenarios. I decreased admin time in the DemandTools suite by approximately 25% after implementing saved scenarios for every reoccurring update or list upload.

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We've looked at physical tape backups, however, the infrastructure is too costly compared to Starwind VTL and it also requires manual changing of tapes that users will not want to do or forget to do. With VTL, it works exactly like a physical tape library with the same benefits and full automation.

It's done everything we've needed it to do.

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• It is a tremendous time saver. It does things Salesforce doesn't even have the capability to do. Tasks that would take hours to manually complete.
• We can process a tremendous amount of data daily through one person, vs. weeks for the data to be cleaned, reviewed, routed and input.
• Saves on headcount by allowing a dedicated user to set up batches and jobs for other teams to ensure their data integrity.
• The return on investment isn't easily quantifiable but it is FELT in our department.

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• ROI was immediate as we got rid of expensive sneakernet backups with hard drives in a Pelican case
• One-time cost of the product is very cost-effective
• Support contracts are reasonable and we received excellent support throughout
• We have much better peace-of-mind with our data being protected better