Likelihood to Recommend
Dentrix G7 is better suited for small private dental offices that are not doing federal FQHC data reporting every year. G7 doesn't allow for the full capturing of all FQHC data that is needed as the enterprise edition does. Dentrix G7 also is not suited well for mutliple site dental offices as that is not technically supported. There is a work around requiring a Windows terminal server to setup Dentrix as a server application. Any businesses that have multiple dental offices are better suited for the Dentrix Enterprise edition which does allow for this and hosted Dentrix.
Read full review
Carelogic EHR, by Qualifacts is the second scheduling software my company has used, and so long as there are no unfortunate changes it will be our last. It is user friendly, meaning that it is easy to train employees in, and is well organized. The simple interface takes out much of the guess work.
Read full review Pros Easy to look up, edit, delete, break and make appointments. This is great when you're on the phone with someone and are able to quickly locate them in the system and see what appointments they have. Easily make changes to providers information, colors or schedules. This is nice because we tend to have fill in hygienists and we can change their colors so it will not indicate the same colors as are our normal staff. Easily print reports and deposits from the office manager. This helps us keep track of new patients, aging reports, unscheduled appointments, unscheduled treatment, continuing care appointments and so much more. Read full review Schedule based- the schedule is easy to use. Documentation tied to appointment- no question regarding what to complete when a client comes in. Prescription software integration with PDMP- no need to check state sites. Read full review Cons Outdated--it's not cloud based. Does not pull reports we need for patients like demographics in flow charts. Is not an open API. Read full review It is difficult to obtain information from CareLogic for use in customized reports if the user is not familiar with building reports in Pentaho. Rather than having the capability to transmit electronic prescriptions on its own, CareLogic relies on an external program to do so. Prescribers must exit out of the document they are in so that they can access the external electronic prescription system. This system has an additional cost. It would be nice if it could be an all in one system. While the company is usually eager to respond to customer needs, something always seems to be broken or need updating in regards to functionality. This may be a function of our agency's location and the unusual needs we have due to our state mandates, but it is tiring to always have to worry about a workaround. Read full review Performance
The rating of "3" represents CareLogic's quick loading of pages, however, the reports are super slow and there is no progress bar or notification to let you know if a report is running or not. I've let a report run for an hour before only to find out that the interface never registered my click to run the report.
Read full review Support Rating
We have used Dentrix support and they seem to be helpful. We are able to schedule meetings as needed within a short time frame, and are usually able to resolve any issues we may have within 1 or 2 calls. There doesn't seem to be as strong of a user community around Dentrix as there is with
Read full review
The customer support at Qualifacts is great. When you have an issue you can submit a ticket to support and they're on top of getting things straightened out and always available by phone as well. The struggle with the overall support is it doesn't seem like the needs of the users are heard. When you ask for what should be a simple fix or something that seems the system is missing, it gets labeled an Enhancement Request which is where requests go to pasture.
Read full review Alternatives Considered
I have previously used Eaglesoft and Easy Dental. I have found Dentrix to be very comparable to Eaglesoft, and myself and my team feel that it is relatively essay to use and seems to have a low learning curve for new members added to the team, at least in my experience.
Read full review
CareLogic is more a affordable that other competitors. CareLogic takes less time to understand and incorporate. I would say that it has its limitations and is not as intuitive. There is a lot of clicking back and forth between functions and can be annoying. There is also sometimes loss of data. If something goes wrong in the program there is no backup- this may be something that can be added, but my company has chosen not to
Read full review Return on Investment Allows you to change the date to any date - Negative Simple Document center Sometimes it runs slow Support return on investment integration was easy positive impact Read full review No more paper records. Prescriptions never get lost. Staff have many complaints about work flow. New hire training has to be ongoing- it's hard to learn. Read full review ScreenShots CareLogic EHR, by Qualifacts Screenshots