What users are saying about
14 Ratings
21 Ratings
14 Ratings
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Score 8 out of 100
21 Ratings
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Score 1.1 out of 100

Likelihood to Recommend

Dentrix

[Dentrix is] well suited for a busy practice like my own. Does require a significant up front investment. It was already in place when I purchased the practice from the previous owner. May not be suited for a smaller practice that would not find value in the upfront costs associated with it.
Anonymous | TrustRadius Reviewer

Solutionreach

I would stay away from this company. Not sure why the change, but over the past 2 years literally every level of the organization from tech support through to the CEO has shown complete lack of responsiveness, concern or interest in solving their most loyal client's most basic problems. Their incompetence finally drove us to cancel our accounts after over 10 years with them.
Anonymous | TrustRadius Reviewer

Pros

Dentrix

  • Easy to look up, edit, delete, break and make appointments. This is great when you're on the phone with someone and are able to quickly locate them in the system and see what appointments they have.
  • Easily make changes to providers information, colors or schedules. This is nice because we tend to have fill in hygienists and we can change their colors so it will not indicate the same colors as are our normal staff.
  • Easily print reports and deposits from the office manager. This helps us keep track of new patients, aging reports, unscheduled appointments, unscheduled treatment, continuing care appointments and so much more.
Anonymous | TrustRadius Reviewer

Solutionreach

  • SR will email, text or call your appointments as many times or as few as you want to remind them of their appointments with you. * Ours are set to 2 days before and 2 hours before the appointment.
  • You can set up SR to recall patients and remind them they need to schedule an appointment if they have not been seen in your office. * When we first turned this on we had to set the recurrence WAY out because we received so many appointments we became booked 4 months out. It is now set to every 12 months.
  • This one saves you money on the cost of postcards and stamps not to mention the time it takes your staff to put them all together.
  • Group Messages are the BEST! This enables your office staff to notify patients for a whole day or week about a closing, delay or any changes in your schedule with one quick email instead of someone having to take home a print-out and make these calls from home.
Latisha Gilbert | TrustRadius Reviewer

Cons

Dentrix

  • treatment planner improvement
  • Have to click to many times to get to some steps
  • Difficult to email the ledger to a patient
  • Would like to be able to customize it more
  • Sometimes it freezes
Mona Edwards | TrustRadius Reviewer

Solutionreach

  • Landline versus mobile and email. If a patient has a landline and an email or a landline and a mobile number it automatically eliminates the landline confirmation. Some of our eldery patients don't like or know how to text but they have a cellphone. I have a multitude of patients I still have to make a confirmation phone call to because SR won't send a landline call because they have a mobile number.
  • Newsletter editing. Wish it was a little easier to edit. That being said I do love the overall selection and use of Newsletters.
Debra Reiner | TrustRadius Reviewer

Likelihood to Renew

Dentrix

No score
No answers yet
No answers on this topic

Solutionreach

Solutionreach 9.1
Based on 1 answer
We save too much time with Solution Reach to turn back now.
Latisha Gilbert | TrustRadius Reviewer

Support Rating

Dentrix

Dentrix 8.0
Based on 2 answers
We have used Dentrix support and they seem to be helpful. We are able to schedule meetings as needed within a short time frame, and are usually able to resolve any issues we may have within 1 or 2 calls. There doesn't seem to be as strong of a user community around Dentrix as there is with Epic.
Anonymous | TrustRadius Reviewer

Solutionreach

Solutionreach 9.1
Based on 1 answer
Because I am all about customer service and they are right on it!
Anonymous | TrustRadius Reviewer

Alternatives Considered

Dentrix

To continue why Dentrix is a solid application, its important to look into the training and learning curve time. With Dentrix support is very strong and can quickly assist with issues you may be having. Dentrix offers a monthly maintenance plan which makes support and updates simple and included in that plan
Anonymous | TrustRadius Reviewer

Solutionreach

Solutionreach, in my opinion, is more user-friendly. They are also very quick to offer a helping hand in areas that might stump us. I also love that unlike Demandforce when we were using it Solutionreach is always on top of things. If for some reason our server has an issue and they don't receive the upload they need with our information someone is on the phone calling me to let me know. This is not the case with all software systems most don't inform you, you have to call for help when you notice that it hasn't uploaded with the data. This could put you weeks behind on your correspondence.
Danielle Vascovich | TrustRadius Reviewer

Return on Investment

Dentrix

  • It continues to give us a good ROI
  • The monthly support payment of $200 covers all updates and support
  • It's easy to electronically file insurance with attachments such as photos, narratives, and x-rays. If all the insurance companies would start accepting everything electronically that would eliminate our having to print claims and file them snail mail.
Loyd Dowd, DDS FICOI MCSD | TrustRadius Reviewer

Solutionreach

  • Increased revenue from appointments that may have been missed had they not received a confirmation or reminder call about an appointment. Able to fill that spot with someone else...
  • Keeps our physicians in the forefront of the patients minds when thinking about healthcare for their child.
  • We take pride in being a part of a family in assisting them with the care of their children. So birthday reminders and fun flyers or newsletters allow us to stay connected.
Kathi Newman, FACMPE | TrustRadius Reviewer

Pricing Details

Dentrix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Solutionreach

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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