DERDACK Enterprise Alert vs. PagerDuty

DERDACK Enterprise Alert

DERDACK Enterprise Alert

3 Reviews and Ratings

PagerDuty

PagerDuty

320 Reviews and Ratings

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Overview
Product	Rating	Most Used By	Product Summary	Starting Price
DERDACK Enterprise Alert	Score 10.0 out of 10	Enterprise companies (1,001+ employees)	German company Derdack offers Enterprise Alert, an IT alert management software solution, alerting operations teams working in IT, transportations, facilities, and other areas.	N/A
PagerDuty	Score 8.5 out of 10	N/A	PagerDuty, Inc. (NYSE:PD) provides digital operations management. Serving organizations of all sizes, PagerDuty aims to help them deliver a perfect digital experience to their customers, every time.	$25 per month per user

Pricing

DERDACK Enterprise Alert

PagerDuty

Editions & Modules

No answers on this topic

Professional: $25
per month per user
Business: $49
per month per user
Enterprise: Contact Sales

Offerings

Pricing Offerings
DERDACK Enterprise Alert	PagerDuty
Free Trial
Yes	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

Optional

No setup fee

Additional Details

—

Discount available for annual pricing.

More Pricing Information

Community Pulse
	DERDACK Enterprise Alert	PagerDuty
Considered Both Products	DERDACK Enterprise Alert Verified User Anonymous Chose DERDACK Enterprise Alert DERDACK Enterprise Alert is more modern, had a state-of-the-art GUI, and is easy to use/easy to implement. There is a choice of implementation (cloud or on-premise), and the total cost is lower. Incentivized Helpful? RS Roger Salinas Senior IT Engineer Chose DERDACK Enterprise Alert Cost of ownership was more than double in more than five years. Incentivized Helpful? Jean Muller IT Manager Chose DERDACK Enterprise Alert We have not encountered ANY other product that compares to DERDACK Enterprise Alert. Incentivized Helpful?	PagerDuty Verified User Anonymous Chose PagerDuty The platform we looked into, no longer exists Incentivized Helpful? Ausaaf Ahmad Lead Engineer Chose PagerDuty SKIP Incentivized Helpful? JB Jajati Behera Senior Consultant Chose PagerDuty We selected PagerDuty because it does provide monitoring of issues, incidents, outages and also it does have alert systems which is at higher standard. PagerDuty also provides calling facility for any outage scenario, the person in On-Call will get notified by a call which is … Incentivized Helpful? Verified User Anonymous Chose PagerDuty We use PagerDuty only, I am not aware of any other tools similar to this. Incentivized Helpful? Jitu Yuddapa Project Manager Chose PagerDuty Opsgenie was useful, mainly for teams already using Atlassian tools, and xMatters was good for handling team communication during incidents, but PagerDuty felt more complete for managing the full incident process in one place. We went with PagerDuty because it manages alerts, … Incentivized Helpful? NK Nandani Khanna SRE Chose PagerDuty We earlier used Zabbix mainly for monitoring servers and getting alerts, and it worked well for that. But it was more focused on showing issues, not managing how teams respond to them. PagerDuty helped us handle incidents better by assigning alerts to the right person, managing … Incentivized Helpful? Neelam Vijayvargiya Software Developer Chose PagerDuty PagerDuty provides indepth analysis of the system failure and it only notify one time instead of multiple times for same system failure notification. Incentivized Helpful? Pankaj Tiwari Specialist Chose PagerDuty We previously used to use Splunk On Call (our former tool) before we came across PagerDuty and after evaluating both of guess what we found was PagerDuty was meeting the needs we wanted to fullfill as from our collections process point of view such as automation and escalations … Incentivized Helpful? KT Kartik Tyagi Consultant Chose PagerDuty Opsgenie is an amazing application and cheaper than PagerDuty. But PagerDuty is better with alerts and it has no downtime. PagerDuty autoamtes the work better than opsgenie. Incentivized Helpful? AK Ajeet Kumar IT Analyst Chose PagerDuty Its an overall better product which has no downtime. It has the fastest incident response time and provides all the features at a competitive price. Incentivized Helpful? SS Shikha Singh Sr IT Consultant Chose PagerDuty Its overall better than every other tool coz it combines alerts automation analytics and ecosystem support. Incentivized Helpful? PM Piyush Mishra Subject matter expert Chose PagerDuty Pager duty is better than opsgenie because it offers stronger automation, smarter incident workflows, deeper integrations and better reporting. Teams respond faster, follow consistent processes, and handle complex incidents more efficiently, making it more suitable for growing … Incentivized Helpful? NM Nitin Mishra Talent Acquisition Specialist Chose PagerDuty Only 1 thing, it's cheaper than OpsGenie; both eventually do the same work, but PagerDuty does it better and cheaper. Incentivized Helpful? CM Chetan Mangla SME \|\| Tag North America Chose PagerDuty I haven't used it hardcore, but it was ok may be I haven't got the full gist of it, but I really think PagerDuty is really superior to it. Incentivized Helpful? Verified User Anonymous Chose PagerDuty Reporting and analytics are not well comparing to PagerDuty Incentivized Helpful? KP Korena Popp Nurse Practitioner Chose PagerDuty There were more features and more ways to contact the provider. Ring Central would send out a call. I don't remember sending an email or text when I was paged. It seemed it was only an app on my phone and not located on my computer, where I could access it when I was working on … Incentivized Helpful? Verified User Anonymous Chose PagerDuty Based on price and need, PagerDuty was the best option Incentivized Helpful? Verified User Anonymous Chose PagerDuty PagerDuty has its advantages and costs associated. We use alternative to mitigate risk of failure, priority and effectiveness. Incentivized Helpful? Verified User Anonymous Chose PagerDuty Better at the immediate response workflow Incentivized Helpful? Verified User Anonymous Chose PagerDuty most of the team members were familiar with pagerduty and since its battletested and widely adopted and pricing was also competitive hence we have chosen pagerduty Incentivized Helpful? Verified User Anonymous Chose PagerDuty PagerDuty provides better cost to value, and also includes AI based recommendations. Overall automatons possibilities are also great with this and since we have multiple integrations as well as we cannot easily to existing systems. For us the responsive and helpful sales team … Incentivized Helpful? Verified User Anonymous Chose PagerDuty We have not used another product in this space. Incentivized Helpful? Verified User Anonymous Chose PagerDuty I like the PagerDuty much more than the FreshService UI. I find Freshservice to be extremly clunky and hard to use Incentivized Helpful? AA Ahmed Arslan Systems Engineer Chose PagerDuty Pagerduty is user adaptive and an indsutry leader in the incident managment/alerting management. Incentivized Helpful? William Guertin CloudOps Manager Infrastructure Chose PagerDuty We have used Five9 for other features but haven't seriously considered using them for replacing PagerDuty. Our company already had PagerDuty when I joined and we haven't evaluated any other option. Incentivized Helpful?

Best Alternatives
	DERDACK Enterprise Alert	PagerDuty
Small Businesses	No answers on this topic	No answers on this topic
Medium-sized Companies	Freshservice Score 8.3 out of 10	Freshservice Score 8.3 out of 10
Enterprises	Freshservice Score 8.3 out of 10	Freshservice Score 8.3 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	DERDACK Enterprise Alert	PagerDuty
Likelihood to Recommend	10.0 (0 ratings)	8.7 (0 ratings)
Likelihood to Renew	- (0 ratings)	8.8 (0 ratings)
Usability	10.0 (0 ratings)	7.3 (0 ratings)
Support Rating	10.0 (0 ratings)	9.0 (0 ratings)
Implementation Rating	- (0 ratings)	8.2 (0 ratings)

User Testimonials
	DERDACK Enterprise Alert	PagerDuty
Likelihood to Recommend	Many, if not all, our IT users that use DERDACK Enterprise Alert enjoy the friendly approach to editing their team's on-call calendar. Administration maintenance is very minimal, and support always provides a solution where needed. Incentivized RS Roger Salinas Senior IT Engineer Read full review	The best features of PagerDuty Operations Cloud are that it is a fairly good tool for alerting. Here is how the process works: suppose there is an XYZ server in my environment hosting a production or development application, and a primary on-call engineer has been assigned for that particular week. We have set up monitoring and observability for that node so that if the node is not reachable, an alert is triggered and sends a notification to our integrated Slack channels with PagerDuty Operations Cloud. If the engineer is available, they can acknowledge the alert. If they fail to acknowledge it, the system calls them on their provided number. If that is also not acknowledged, it sends a text message. If those actions are not acknowledged, it sends an alert to the secondary engineer and calls them as well. This multi-channel approach makes it very difficult to miss an important alert or update. PagerDuty Operations Cloud handles this process perfectly, and we do not miss any alerts because of this system.Regarding the stability of PagerDuty Operations Cloud, I cannot recall an incident where it was not available. I can say that it is 100 percent reliable for my needs. Incentivized Ausaaf Ahmad Lead Engineer Read full review
Pros	Team planning Acknowledgement of service requests GUI and dashboards Deployment (cloud or on-premises) Incentivized Verified User Anonymous Read full review	Alerting notifications is its best attribute; it will continue to make contact until the alert is acknowledged by a user. The calendar view provides valuable information regarding who is on call by the team and their full contact information. The application also lets you initiate a tech bridge meeting instantly and notifies all on-call users. Incentivized DM David Melin Systems Architect Read full review
Cons	None to mention at this time. Our suggestions have been addressed or recommendations to approach an issue that was given with a was valid. Incentivized RS Roger Salinas Senior IT Engineer Read full review	When I open PagerDuty the page does look a little cluttered or busy. It would be nice to go to the page with clear and straightforward instructions on what I must address. Ability to change the color background. Add a timer and alarms for tasks that need completed. Incentivized KP Korena Popp Nurse Practitioner Read full review
Likelihood to Renew	No answers on this topic	They have been rock solid for us thus far and are not very expensive and to be honest no time to evaluate other software at this point. Incentivized William Guertin CloudOps Manager Infrastructure Read full review
Usability	Very intuitive use, almost no training necessary. Incentivized Verified User Anonymous Read full review	Using Catalytic is dead simple, click and drag. Start simple and iterate. Once you start using the tool, you soon want to add more in and then the more you add in the higher the ROI. People will start to line up to want to use it, and realise the benefits Incentivized MD Mark DACEY General Manager Read full review
Support Rating	The best experience. Incentivized Jean Muller IT Manager Read full review	PagerDuty is reliable and easy to set up. It gives an effective way to notify the team about critical incidents which results in a faster turnaround time on issues. users can customize their alerts rules based on their preferences. Overall it's effective and easy to use which adds great business value. Incentivized Verified User Anonymous Read full review
Implementation Rating	No answers on this topic	When I setup notifications to PD thru the Python API I was impressed with the ease with which I could set up the software/service. Incentivized Verified User Anonymous Read full review
Alternatives Considered	DERDACK Enterprise Alert is more modern, had a state-of-the-art GUI, and is easy to use/easy to implement. There is a choice of implementation (cloud or on-premise), and the total cost is lower. Incentivized Verified User Anonymous Read full review	We selected PagerDuty because it does provide monitoring of issues, incidents, outages and also it does have alert systems which is at higher standard. PagerDuty also provides calling facility for any outage scenario, the person in On-Call will get notified by a call which is making it more useful in a production environment. Incentivized JB Jajati Behera Senior Consultant Read full review
Return on Investment	It supports us not to incur penalties of missed SLAs - clients and internal Incentivized Jean Muller IT Manager Read full review	From my whole team's perspective, it allows all the agents to focus on resolving instead of continuously monitoring their systems and helps them not to chase invalid customer, which has impacted our overall floor productivity A downside about PagerDuty, what I feel would be that there is very little investment in time to set up escalation rules, integration, especially for our priority accounts Incentivized Pankaj Tiwari Specialist Read full review
ScreenShots	DERDACK Enterprise Alert Screenshots	PagerDuty Screenshots