DERDACK Enterprise Alert vs. PagerDuty

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
DERDACK Enterprise Alert
Score 10.0 out of 10
Enterprise companies (1,001+ employees)
German company Derdack offers Enterprise Alert, an IT alert management software solution, alerting operations teams working in IT, transportations, facilities, and other areas.N/A
PagerDuty
Score 8.7 out of 10
N/A
PagerDuty is an IT alert and incident management application from the company of the same name in San Francisco.
$25
per month per user
Pricing
DERDACK Enterprise AlertPagerDuty
Editions & Modules
No answers on this topic
Professional
$25
per month per user
Business
$49
per month per user
Digital Operations
Contact Sales
Offerings
Pricing Offerings
DERDACK Enterprise AlertPagerDuty
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeOptionalNo setup fee
Additional Details16% discount for annual pricing. AIOps Add-On available for $499 for 10k events per month. Add-On Runbook Automation for Incident Response available at $71 per user / per month.
More Pricing Information
Community Pulse
DERDACK Enterprise AlertPagerDuty
Considered Both Products
DERDACK Enterprise Alert
PagerDuty

No answer on this topic

Top Pros
Top Cons

No answers on this topic

Best Alternatives
DERDACK Enterprise AlertPagerDuty
Small Businesses

No answers on this topic

No answers on this topic

Medium-sized Companies
Freshservice
Freshservice
Score 8.7 out of 10
Freshservice
Freshservice
Score 8.7 out of 10
Enterprises
Freshservice
Freshservice
Score 8.7 out of 10
Freshservice
Freshservice
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DERDACK Enterprise AlertPagerDuty
Likelihood to Recommend
10.0
(3 ratings)
8.7
(138 ratings)
Likelihood to Renew
-
(0 ratings)
8.5
(6 ratings)
Usability
10.0
(1 ratings)
7.3
(4 ratings)
Support Rating
10.0
(3 ratings)
9.0
(85 ratings)
Implementation Rating
-
(0 ratings)
8.2
(2 ratings)
User Testimonials
DERDACK Enterprise AlertPagerDuty
Likelihood to Recommend
Derdack
DERDACK Enterprise Alert is extremely well suited, when different teams (subject matter experts) are involved in the technical support process. Quick and easy responses (acknowledgements, exection of scripts/tasks/processes, etc.) are key. Also, DERDACK Enterprise Alert is on one hand easy to deploy, but API offers a variety of customized integrations.
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PagerDuty
I've used ICM in the past which has been a very Microsoft product with everything thrown into a blender. So, PD implementation is a breath of fresh air with focused pages to achieve the end goal. If the goal is to collaborate on issues across the organization, PD might not be the best solution but within specific teams, PD excels at it.
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Pros
Derdack
  • Self Managed On-Call scheduling for teams.
  • Ability to back track an alert and review the stages of escalation.
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PagerDuty
  • Alerting notifications is its best attribute; it will continue to make contact until the alert is acknowledged by a user.
  • The calendar view provides valuable information regarding who is on call by the team and their full contact information.
  • The application also lets you initiate a tech bridge meeting instantly and notifies all on-call users.
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Cons
Derdack
  • More integrations with other ITSM vendors
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PagerDuty
  • When getting a phone call, PagerDuty doesn't seem to allow acknowledgments of alerts through the phone, which it says it does. I constantly receive a message that it was updated by another person - when in reality, it wasn't.
  • Smarter notifications. If an alert was snoozed for a time, when it comes back, it sends out another alert. It should, I think, send a message asking if the alert is still an issue and give the option to close.
  • Make schedule changes more intuitive.
  • One button to acknowledge and close an alert.
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Likelihood to Renew
Derdack
No answers on this topic
PagerDuty
They have been rock solid for us thus far and are not very expensive and to be honest no time to evaluate other software at this point.
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Usability
Derdack
Very intuitive use, almost no training necessary.
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PagerDuty
The UI is more complex than I would like. Part of the challenge is that most users use PagerDuty infrequently; I don't remember how I changed a policy last time. Another part of the challenge is that some users expect alerting to be a trivial feature, and are reluctant to invest any time in reading the documentation.
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Support Rating
Derdack
The best experience.
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PagerDuty
PagerDuty is reliable and easy to set up. It gives an effective way to notify the team about critical incidents which results in a faster turnaround time on issues. users can customize their alerts rules based on their preferences. Overall it's effective and easy to use which adds great business value.
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Implementation Rating
Derdack
No answers on this topic
PagerDuty
When I setup notifications to PD thru the Python API I was impressed with the ease with which I could set up the software/service.
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Alternatives Considered
Derdack
Cost of ownership was more than double in more than five years.
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PagerDuty
I have not use the 2 technologies for as long as I have used PagerDuty but in my opinion PagerDuty makes things a lot easier. The other tools got the job done and got alerts out but PagerDuty just seemed to make the setup for on-call alert schedules and integrations easier than the others. This isn't to say the others are difficult, just that PagerDuty was slightly better. I also have noticed that more tools have options to integrate to PagerDuty over the other tools.
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Return on Investment
Derdack
  • It supports us not to incur penalties of missed SLAs - clients and internal
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PagerDuty
  • Allow our service to be available 24/7 with minimal downtime, improving customer experience
  • Monitor incidents and allow us to customize/schedule alert notifications, making engineers' jobs easier and preventing turnover
  • Prevent SEVs that could deteriorate, bring down our service, and cost us millions of dollars from loss in bookings
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ScreenShots

DERDACK Enterprise Alert Screenshots

Screenshot of Screenshot of Sample ArchitectureScreenshot of Admin ConsoleScreenshot of Mobile Incident Response and Resolution App

PagerDuty Screenshots

Screenshot of Work incidents from wherever you are (shown: Similar Incidents [Apple iPad], Open Incidents [iPhone 8], On-Call Schedule Menu [Apple Watch])Screenshot of Better understand related incidents using Machine Learning with Technical Service DependenciesScreenshot of Get a glimpse of service health and team performance via PagerDuty’s Intelligent Dashboards.