Desk.com (discontinued) vs. SherpaDesk
Desk.com (discontinued) vs. SherpaDesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Desk.com (discontinued) | N/A | Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement. | N/A | |
SherpaDesk | Mid-Size Companies (51-1,000 employees) | SherpaDesk is a help desk / ticketing platform with time tracking, invoice generation, and business intelligence capabilities. | $0 per agent |
Desk.com (discontinued) | SherpaDesk | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Desk.com (discontinued) | SherpaDesk | |
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Top Pros | ||
Top Cons |
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Desk.com (discontinued) | SherpaDesk | ||||||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Desk.com (discontinued) | SherpaDesk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Desk.com (discontinued) | SherpaDesk | |
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Likelihood to Recommend | 8.2 (38 ratings) | 8.0 (3 ratings) |
Likelihood to Renew | 8.4 (14 ratings) | - (0 ratings) |
Usability | 8.3 (19 ratings) | - (0 ratings) |
Availability | 1.0 (2 ratings) | - (0 ratings) |
Performance | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 8.2 (21 ratings) | - (0 ratings) |
Implementation Rating | 10.0 (1 ratings) | - (0 ratings) |
Desk.com (discontinued) | SherpaDesk | |
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Likelihood to Recommend | Discontinued Products | SherpaDesk |
Pros | Discontinued Products | SherpaDesk |
Cons | Discontinued Products | SherpaDesk |
Likelihood to Renew | Discontinued Products | SherpaDesk No answers on this topic |
Usability | Discontinued Products | SherpaDesk No answers on this topic |
Reliability and Availability | Discontinued Products | SherpaDesk No answers on this topic |
Performance | Discontinued Products | SherpaDesk No answers on this topic |
Support Rating | Discontinued Products | SherpaDesk No answers on this topic |
Implementation Rating | Discontinued Products | SherpaDesk No answers on this topic |
Alternatives Considered | Discontinued Products | SherpaDesk |
Return on Investment | Discontinued Products | SherpaDesk |
ScreenShots | Desk.com (discontinued) Screenshots | SherpaDesk Screenshots |