DeskRoll Remote Desktop vs. Kustomer
DeskRoll Remote Desktop vs. Kustomer
Product | Rating | Most Used By | Product Summary | Starting Price |
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DeskRoll Remote Desktop | N/A | DeskRoll was built to be easy to use by end-users and IT teams alike. It's browser-based, so users being helped do not need to install any applications on their local device; DeskRoll Remote Desktop Sharing requires only a small app on the remote (controlling) computer. DeskRoll guides users through setup and connection processes for 3 basic scenarios: providing remote assistance to a customer, configuring unattended remote access to a remote computer, or configuring unattended remote… | $8.25 per user/per month | |
Kustomer | N/A | Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC. | $89 per month per user |
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Entry-level Setup Fee | $3.25 per seat/per month | No setup fee | ||||||||||||||
Additional Details | With each license a user can configure unlimited remote computers to access from any location. Also, users can make unlimited parallel remote connections - each will open in a new browser tab. Users can pause and resume remote sessions. | All plans require an annual subscription and 8 users minimum. | ||||||||||||||
More Pricing Information |
DeskRoll Remote Desktop | Kustomer | |
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Remote Administration |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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DeskRoll Remote Desktop | Kustomer | |
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Small Businesses | Getscreen.me Score 9.7 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Medium-sized Companies | NinjaOne Score 9.2 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Enterprises | ![]() Remote Desktop Services Score 9.2 out of 10 | Front Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
DeskRoll Remote Desktop | Kustomer | |
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Likelihood to Recommend | 7.0 (2 ratings) | 9.0 (39 ratings) |
Likelihood to Renew | - (0 ratings) | 7.9 (2 ratings) |
Usability | - (0 ratings) | 9.5 (5 ratings) |
Availability | - (0 ratings) | 9.1 (2 ratings) |
Performance | - (0 ratings) | 6.4 (2 ratings) |
Support Rating | - (0 ratings) | 9.6 (7 ratings) |
In-Person Training | - (0 ratings) | 7.6 (2 ratings) |
Online Training | - (0 ratings) | 8.3 (2 ratings) |
Implementation Rating | - (0 ratings) | 7.9 (2 ratings) |
Configurability | - (0 ratings) | 7.9 (2 ratings) |
Ease of integration | - (0 ratings) | 7.2 (2 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
Vendor post-sale | - (0 ratings) | 8.7 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (2 ratings) |
DeskRoll Remote Desktop | Kustomer | |
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Likelihood to Recommend | Tomsk Inc.
| Kustomer, LLC
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Pros | Tomsk Inc.
| Kustomer, LLC
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Cons | Tomsk Inc.
| Kustomer, LLC
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Likelihood to Renew | Tomsk Inc. No answers on this topic | Kustomer, LLC
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Usability | Tomsk Inc. No answers on this topic | Kustomer, LLC
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Reliability and Availability | Tomsk Inc. No answers on this topic | Kustomer, LLC
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Performance | Tomsk Inc. No answers on this topic | Kustomer, LLC
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Support Rating | Tomsk Inc. No answers on this topic | Kustomer, LLC
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In-Person Training | Tomsk Inc. No answers on this topic | Kustomer, LLC
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Online Training | Tomsk Inc. No answers on this topic | Kustomer, LLC
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Implementation Rating | Tomsk Inc. No answers on this topic | Kustomer, LLC
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Alternatives Considered | Tomsk Inc.
| Kustomer, LLC
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Scalability | Tomsk Inc. No answers on this topic | Kustomer, LLC
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Return on Investment | Tomsk Inc.
| Kustomer, LLC
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ScreenShots | DeskRoll Remote Desktop Screenshots | Kustomer Screenshots |