DeskXpand vs. NinjaOne

DeskXpand

NinjaOne

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
DeskXpand	Score 0.0 out of 10	N/A	DeskXpand is a collaborative customer support software featuring ticket automation, omnichannel, self-service, and analytics. The company is a customer support solution provider focused on catering to small to large business needs. They state their goal is to mitigate the technological gap from the customer support department and enrich it with features to make it easier for businesses to serve their customers. They are an ISO27001 certified customer support solution experts…	N/A
NinjaOne	Score 9.0 out of 10	N/A	The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access. NinjaOne aims to give organizations' employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.	N/A

Pricing

DeskXpand

NinjaOne

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
DeskXpand	NinjaOne
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

$15 per user / month

No setup fee

Additional Details

—

NinjaOne is a subscription typically billed annually and sold through channel partners. Monthly billing is nonstandard but billed on a case by case basis.

More Pricing Information

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Community Pulse
	DeskXpand	NinjaOne
Considered Both Products	DeskXpand No answer on this topic	NinjaOne Bill Crowsey Director of IT Chose NinjaOne ConnectWise RMM, ManageEngine Endpoint Central and Trend Micro Cloud One Incentivized Helpful? Verified User Anonymous Chose NinjaOne We found NinjaOne far more user friendly and less resource heavy than VSA. Our overall experience was greatly improved from VSA as we experienced many recurring issues with the agents. Additionally, NinjaOne was far more cost effective per endpoint and provided similar, or … Incentivized Helpful? Verified User Anonymous Chose NinjaOne NinjaOne is much more modern both in it's "look and feel" but also in it's functionality. Connectwise feels dated and doesn't work as well. It feels more clunky. NinjaOne has more options, less complexity to do more powerful tasks. Incentivized Helpful? Verified User Anonymous Chose NinjaOne NinjaOne has the most rounded set of features however I believe all of the programs have there own plus and minus points. We use a mixture of programs however NinjaOne is the most heavily used. Incentivized Helpful? AG Andrew Gatlin Systems Administrator Chose NinjaOne Both of the prior solutions we have used were incredibly slow and clunky compared to NinjaOne. The learning curve on both were also dramatically higher. Things that took us years to get working, or were not able to get working at all, took weeks/months with NinjaOne. It has … Incentivized Helpful? Verified User Anonymous Chose NinjaOne NinjaOne has a great response time when pushing software, and provides a positive indication of it working without additional time monitoring or asking the user to verify processes. The level of system detail is a great advantage in NinjaOne when trying to narrow down hidden … Incentivized Helpful? Verified User Anonymous Chose NinjaOne Datto RMM Incentivized Helpful? Verified User Anonymous Chose NinjaOne ManageEngine was good but unfortunately a bit difficult and confusing for remote connection Incentivized Helpful? Verified User Anonymous Chose NinjaOne We used Auto Task and Datto. We felt that NinjaOne was a more user friendly platform. There was a large training curve for new employees to learn to use Auto Task. We have noticed a shortened training curve for NinjaOne. We really like the layout and the Ninja Academy. Incentivized Helpful? Verified User Anonymous Chose NinjaOne NinjaOne's user friendly interface was immediately appealing to a team that that needs to be able to pickup a tool and know how to run with it at first exposure. From the moment we started using it, we would often be able to navigate the platform with a common sense approach … Incentivized Helpful? AC Anthony Catanzaro Partner Chose NinjaOne Although I was not directly involved in the decision-making and vetting process, as my technical partner handled this task, I can share my perspective. During the early stages of Ninja, we recognized its potential and the seamless integration it offered for our company. This … Incentivized Helpful? JE Jason Earle IT Manager Chose NinjaOne I honestly cannot say enough good words about this system. I would never run an IT department again without NinjaOne, supposing I had to pay for it out of my own pocket. If you are considering any RMM to run your IT operations then I can guarantee you that you will not find … Incentivized Helpful? Verified User Anonymous Chose NinjaOne NinjaOne was way superior to the other tools we tested - in terms of features, capability, support and ease of use. Pricing was also very competitive. Incentivized Helpful? J Rio Fultz CEO Chose NinjaOne NinjaOne is competitive against these other solutions. They all have their own value propositions and we try to keep a balanced view of when and where to deploy solutions. Our clients rely on us to choose the best of breed solutions, as long as we achieve their goals in an … Incentivized Helpful? Verified User Anonymous Chose NinjaOne One was an on-prem solution that barely worked and did have a lot of security issues before we switched to NinjaOne. Taking that into consideration, we looked towards cloud based solutions and NinjaOne popped up. Reading reviews of other administrators also helped push the team … Incentivized Helpful? Kevin Klockner IT Manager Chose NinjaOne Better automation and central management. Incentivized Helpful? KD Kyle Davidson IT Infrastructure Support Chose NinjaOne NinjaOne not only handles the simple things such as installing software but it also allows us the ability to monitor firmware and patch updates as well. We can provide remote support and not just remotely install software on devices. NinjaOne has made setting up new devices a … Incentivized Helpful? Verified User Anonymous Chose NinjaOne We came from Manage Engine and it is a night and day difference. I would never imagine going back after working with NinjaOne Incentivized Helpful? Justin Mott CTO Chose NinjaOne We have used many RMM providers and the UI, cost and experience has all been better with NinjaOne. Datto wasn’t able to improve anything in the three years that we use them, in fact they were sold to and immediately started trying to sell us the other services they had. Incentivized Helpful? Verified User Anonymous Chose NinjaOne this integrates with Splashtop and works well. I am happy with the integration and prefer it over Teamviewer. This is included in our subscription and works with a few clicks. Users can accept / deny the request and if no one is there we can still remote in. Makes servicing … Incentivized Helpful? Derek Gneiting Systems Administrator Chose NinjaOne NinjaOne is very simple to use and navigate. There are fewer layers of pages to navigate to get to what you want. This is a time saver and it makes it easier to find what you are looking for. Incentivized Helpful? Kevin Brant Service Desk Engineer Chose NinjaOne I have not used another product comparable to NinjaOne. Incentivized Helpful? Verified User Anonymous Chose NinjaOne NinjaOne feels like a smaller company, and I mean that in a good way. Their support is quick and helpful and because of our size we are escalated directly to their level 2 support. Our account manager is eager to assist and get ideas/issues to the right people and put those … Incentivized Helpful? Scott Brewster Chief Technology Officer Chose NinjaOne We liked the per device pricing and the UI of the platform most when we decided to leave Datto RMM. We believe that NinjaOne's constant development to improve the product has been really helpful. The quality of the community posts with scripts we can use to automate things … Incentivized Helpful? Verified User Anonymous Chose NinjaOne Prior to NinjaOne, our IT management was a blank slate. We knew we needed something, and we wanted to ensure we were making the best decision for our organization. We attended demos and talked with sales reps, sales engineers, etc. At the end of the day, it was the relationship … Incentivized Helpful?

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Medium-sized Companies	Agiloft Service Desk (discontinued) Score 9.0 out of 10	KACE Systems Management Appliance Score 8.5 out of 10
Enterprises	SysAid Score 8.9 out of 10	KACE Systems Management Appliance Score 8.5 out of 10
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User Ratings
	DeskXpand	NinjaOne
Likelihood to Recommend	- (0 ratings)	9.3 (0 ratings)
Likelihood to Renew	- (0 ratings)	10.0 (0 ratings)
Usability	- (0 ratings)	9.3 (0 ratings)
Availability	- (0 ratings)	8.0 (0 ratings)
Performance	- (0 ratings)	8.0 (0 ratings)
Support Rating	- (0 ratings)	1.0 (0 ratings)
In-Person Training	- (0 ratings)	10.0 (0 ratings)
Online Training	- (0 ratings)	10.0 (0 ratings)
Implementation Rating	- (0 ratings)	1.0 (0 ratings)
Configurability	- (0 ratings)	1.0 (0 ratings)
Ease of integration	- (0 ratings)	1.0 (0 ratings)
Product Scalability	- (0 ratings)	8.0 (0 ratings)

User Testimonials
	DeskXpand	NinjaOne
Likelihood to Recommend	No answers on this topic	NinjaOne is great for a comprehensive inventory management as well as a supurb RMM; it's far and away a much greater platform than ones that I"ve used in the past (I've been working for years in MSP organizations). Patch management is the second of the "one, two punch" that NinjaOne provides for our organization. It is outstanding at tracking and enforcing patch mangement, which is great for our security footprint as well as for our compliance goals. Incentivized Verified User Anonymous Read full review
Pros	No answers on this topic	Remote connections: the NinjaRemote client is spectacular and very easy to use and navigate. It quickly connects to customer systems so my engineers are able to work. As a bonus, they also offer a really good mobile app to connect to client systems. Antivirus: Bitdefender Endpoint Protection is built directly into the NinjaOne portal. This makes deploying and maintaining AV very easy. OS Patching: NinjaOne makes it very easy to handle patching across multiple clients and locations. It is very easy to use and doesn't take long to set up. Support: NinjaOne support is always very prompt and helpful. Documentation: the NinjaOne Dojo is a one-stop shop for all of your FAQs, guides, and forum needs. You can find almost anything here to help you deploy and maintain NinjaOne. Automation Library: NinjaOne comes preloaded with a large number of ready-to-go automations. They also provide you with a scripting module to create your own. Incentivized Michael Kerzner Service Delivery manager Read full review
Cons	No answers on this topic	NinjaOne does support Mac, however I would like to have more options for automation and scheduled task on Mac devices. I would like it if NinjaOne also provided an MDM solution. It would be nice is NinjaOne could integrate a PAM solution as well. Incentivized Brett Carson Director of IT Read full review
Likelihood to Renew	No answers on this topic	I have not had any real issues with NinjaOne and as long as it keeps doing what it is meant to do, I do not plan on looking elsewhere. I need software to be stable and NinjaOne is stable. Incentivized SG Sergio Galvez IT Manager Read full review
Usability	No answers on this topic	Ninja's interface is clean and simple. Overall usability from an interface perspective is good. Some items, policies and scripting for instance, are a bit cumbersome and it's really not clear how to implement with a best practice mind-site. Ninja RMM got the job done for us but as we pushed our needs more into automation and efficiency we felt it wasn't keeping up with our speed of growth. There is definitely usability in the product, and it will get the job done, but there are other RMM's out there that fit better in our business. Incentivized Steve Ricketts Director Of Technical Services Read full review
Reliability and Availability	No answers on this topic	Availability is very good Incentivized Kevin Brant Service Desk Engineer Read full review
Performance	No answers on this topic	The software loads quickly for the most part Incentivized Kevin Brant Service Desk Engineer Read full review
Support Rating	No answers on this topic	Support has been very responsive and my account rep Brian K. has communicated with me continuously making sure we had everything we need. Not like other MDMs where they sign you up and that's the last you hear from them. NinjaOne makes sure you use the product to its best application and you are successful and continue as the product features grow. Incentivized DS DAVID Sulkes IT DIR Read full review
In-Person Training	No answers on this topic	Easy to learn and all of the functions and features were easy to learn. Once I started learning all of the features and functions, it made my everyday tasks much easier and more productive. The user interface is very easy to use. If I did have any questions, the Ninja Dojo was a big help. Incentivized Kevin Brant Service Desk Engineer Read full review
Online Training	No answers on this topic	It was nice and self paced learning. The sections were easy to understand and the functionality was very worthwhile. The online training was very easy to learn and intuitive. I did not feel the need to ask for any clarification or assistance with any of the sections. I am still learning a lot of the functions but fined it very easy to use. Incentivized Kevin Brant Service Desk Engineer Read full review
Implementation Rating	No answers on this topic	Use of Organizations and locations Incentivized Verified User Anonymous Read full review
Alternatives Considered	No answers on this topic	We found NinjaOne far more user friendly and less resource heavy than VSA. Our overall experience was greatly improved from VSA as we experienced many recurring issues with the agents. Additionally, NinjaOne was far more cost effective per endpoint and provided similar, or greater features than VSA. Atera was briefly considered, but it seemed to be more of a 'jack of all trades' app that didn't suit our specific use cases. Incentivized Verified User Anonymous Read full review
Scalability	No answers on this topic	Overall the software is very reliable Incentivized Kevin Brant Service Desk Engineer Read full review
Return on Investment	No answers on this topic	Allowed us to use our full IT staff in remote offices to troubleshoot The quick site response times helps reduce the time spent trying to find, connect, and fix systems The ease of use creates confidence from our users that we can quickly fix their problems from anywhere in the world. Incentivized Verified User Anonymous Read full review
ScreenShots		NinjaOne Screenshots