Likelihood to Recommend If you have lots of servers to manage, lots of credentials, different protocols, documents, other files, and need a single tool to manage it, this is the tool. Active Directory integrated, user and groups permissions, audit everything, keep data in encrypted files or in a database, customize everything, even the installer,
Read full review If you need unattended remote access, you will need one of the paid plans, so for a quick always on remote support option, [ShowMyPC] may not be the best suited. If security is an issue and your client's compliance rules won't allow always on remote access, then ShowMyPC is probably the best on-[the]-fly remote access on the market. On demand access is always free and can be done via browser or via a very small client download.
Read full review Pros Customer service delivery, whereby you can connect to clients to assist and resolve an incident. Working from home logging onto office based machine. It helps to attend to a problem more quickly, thereby saving the cost of relocation and commuting to distant places. Speed and cost elements are critical here. Read full review Easy access to help with software issues. Technical support Access to Remote desktop control Recording sessions for paper trails Read full review Cons I would like to see advanced auditing in the Devolution's drive data source like there are in some of the others. But that's just something I'd like to see, it doesn't hinder my using the app. I would love to see even more addons available from even more software and service developers, but again the addon manager is great already so it's not a hindrance what so ever. Read full review Free level should have automatic reconnect on reboot Being a remote access only software pricing plans could be better Branding should be allowed on lower plans Read full review Likelihood to Renew I've been using RDM for about 10 years now. I started with the free version, which I used for a few years, and eventually switched to the Enterprise version. I can never go back now! I use this tool for everything and cannot see doing my job without it! Whenever we have someone new come in or bring in a vendor/contractor, they always ask me what RDP tool I'm using. Once I explain about it's features and all, they're usually instantly sold on it. :)
Read full review Usability I use this tool for almost everything in my day to day job. I launch the VMware VI Client from RDM. I launch vSphere Web Client Sessions from RDM. I RDP from RDM. Access Dell iDRAC and HP iLO via RDM, as well as Cisco UCS Manager and iKVM. I have saved SSH Sessions to my VMware hosts. I have URLs saved to get to things like IPAM, etc
Read full review Support Rating I've never had to use support as I've never had an issue. That said, you can open a support ticket right from the UI. The user forums are active, and there are thousands of threads covering many topics. Very easy to get support if needed. This is an easy ten.
Read full review Implementation Rating The implementation was completely successful. We had no issues!
Read full review Alternatives Considered The types of sessions. You are not limited to just RDP sessions, you can do SSH, Web Browser, iLO, or really any session you can imagine that you might use to connect to a remote service The extensions, add-ons, and features of RDM. You simply can do a lot more. Automation - There's additional things you can do that help automate your workday to make things easier The interface - It's easier to navigate and deal with multiple sessions at a time. Read full review ShowMyPC lags behind its competition when it comes to usability and smoothness in operations, its UI on the web is complicated and seems out of place. The high point of this product is its customer service provided through chat support for any issues which is instant. The product also lacks integration with rd party CSPs for file sharing and it does not have a MAC client which works against it.
Read full review Return on Investment A common place for storage for all users. Instead of employees using multiple different password management systems, they all use Remote Desktop Manager to store them now. We don't have to buy licenses from multiple vendors when everyone uses Remote Desktop Manager. Read full review The on-demand access is free - can't get a better ROI than that Plans are relatively inexpensive - as long as you are not managing large amounts of devices Having a go to remote access solution that enables clients to control access is priceless Read full review ScreenShots Remote Desktop Manager Screenshots