Remote Desktop Manager vs. SupRemo

If you have lots of servers to manage, lots of credentials, different protocols, documents, other files, and need a single tool to manage it, this is the tool. Active Directory integrated, user and groups permissions, audit everything, keep data in encrypted files or in a database, customize everything, even the installer,

SupRemo is well-suited for scenarios such as remote IT support, collaborative work, and training. It excels when IT teams need to troubleshoot and resolve technical issues on remote computers, as it allows for efficient, real-time control and support. In collaborative work, SupRemo enables multiple users to work on a shared computer simultaneously, making it valuable for project collaborations. Remote training sessions also benefit from SupRemo's capabilities, ensuring effective onboarding and skill development for remote or geographically dispersed teams.However, SupRemo may be less appropriate for extremely sensitive or highly regulated environments, as it requires careful configuration to maintain strict security standards. Additionally, it might not be the best choice for organizations with limited bandwidth or unreliable internet connections, which could hinder the performance of remote sessions.

Incentivized

• Customer service delivery, whereby you can connect to clients to assist and resolve an incident.
• Working from home logging onto office based machine.
• It helps to attend to a problem more quickly, thereby saving the cost of relocation and commuting to distant places.
• Speed and cost elements are critical here.

Incentivized

• Remote IT Support
• Training and Onboarding
• Collaborative Work

Incentivized

• Occasionally there is a UI bug where the sidebar goes missing and you have to delete some files in %localappdata% to bring it back
• Would be great if it could also connect to serverless SQL instances like Azure SQL
• If computer sleeps and wakes with Remote Desktop Manager open it will comtimes ask you to re-login for no reason - as when you close and reopen Remote Desktop Manager it works

Incentivized

• App for Android
• App for IOS
• Webclient

Incentivized

I've been using RDM for about 10 years now. I started with the free version, which I used for a few years, and eventually switched to the Enterprise version. I can never go back now! I use this tool for everything and cannot see doing my job without it! Whenever we have someone new come in or bring in a vendor/contractor, they always ask me what RDP tool I'm using. Once I explain about it's features and all, they're usually instantly sold on it. :)

Due to the way our business works, the use of Remote Desktop Manager is limited to the IT staff. For that reason have given it a rating of 8, but only a limited number of employees benefit from this solution as the bulk of our consultants that support customers can not benefit from this solution due to security mandated separation between internal and external systems

Incentivized

I've never had to use support as I've never had an issue. That said, you can open a support ticket right from the UI. The user forums are active, and there are thousands of threads covering many topics. Very easy to get support if needed. This is an easy ten.

Incentivized

The implementation was completely successful. We had no issues!

VisionApp is not in the list. This is the application we used before we got introduced to RDM. VisionApp was great but it did not have the same features as RDM did. Perhaps VisionApp has had some updates but we haven't found any reason to switch applications again

Incentivized

SupRemo and AnyDesk are both remote desktop software solutions, and they share many common features and capabilities. The choice between SupRemo and AnyDesk depends on your organization's specific needs and priorities. If you prioritize a user-friendly interface and robust security features, SupRemo might be the better option.

Incentivized

• A common place for storage for all users. Instead of employees using multiple different password management systems, they all use Remote Desktop Manager to store them now.
• We don't have to buy licenses from multiple vendors when everyone uses Remote Desktop Manager.

• Cost Savings
• Improved Productivity
• Efficient Training

Incentivized