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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Remote Desktop Manager

    Score9.6 out of 10
    Mid-Size Companies (51-1,000 employees)
    Remote Desktop Manager (RDM) from Canadian software company Devolutions is a remote administration and credential management tool for securely centralizing multiple remote connections and sensitive data.

    $20

    per month per user

    Supremo Remote Desktop

    Score6.6 out of 10
    N/AN/AN/A
    Pricing
    Remote Desktop ManagerSupremo Remote Desktop
    Editions & Modules
    Team Remote Access Management
    $20
    per month per user
    Starter
    $25
    per month per user, up to 5 users
    Team Remote Connection Management
    $30
    per month per user
    Team Privileged Access Management
    $50
    per month per user
    Enterprise
    Contact Sales
    Unlimited Users, Multiple Sites, Worldwide
    Platinum
    Contact Sales
    Unlimited Users, Multiple Sites, Worldwide
    No answers on this topic
    Offerings
    Pricing Offerings
    Remote Desktop ManagerSupremo Remote Desktop
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Remote Desktop ManagerSupremo Remote Desktop
    Considered Both Products
    Devolutions
    No answer on this topic
    Nanosystems
    No answer on this topic
    Key User Insights
    Would buy again
    96%
    Would buy again
    24 Answers
    No answers on this topic
    Delivers good value for the price
    96%
    Delivers good value for the price
    23 Answers
    No answers on this topic
    Happy with the feature set
    96%
    Happy with the feature set
    24 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    88%
    Lived up to sales and marketing promises
    15 Answers
    No answers on this topic
    Implementation went as expected
    95%
    Implementation went as expected
    21 Answers
    No answers on this topic
    Features
    Remote Desktop ManagerSupremo Remote Desktop
    Remote Administration
    Comparison of Remote Administration features of Remote Desktop Manager and Supremo Remote Desktop
    Feature
    Remote Desktop Manager
    9.1
    54 Ratings
    14% above category average
    Supremo Remote Desktop
    5.5
    2 Ratings
    44% below category average
    Screen sharing10.026 Ratings00 Ratings
    File transfer9.836 Ratings6.82 Ratings
    Instant message9.01 Ratings6.82 Ratings
    Secure remote access with Smart Card authentication7.919 Ratings00 Ratings
    Access to sleeping/powered-off computers8.75 Ratings4.12 Ratings
    Over-the-Internet remote session9.246 Ratings00 Ratings
    Initiate remote control from mobile7.427 Ratings00 Ratings
    Remote management of servers & workstations10.051 Ratings00 Ratings
    Remote Active Directory® management8.324 Ratings00 Ratings
    Centralized management dashboard9.843 Ratings00 Ratings
    Session record9.323 Ratings4.52 Ratings
    Annotations10.026 Ratings5.52 Ratings
    Monitoring and Alerts8.118 Ratings00 Ratings
    Multi-platform remote control9.843 Ratings00 Ratings
    Security
    Comparison of Security features of Remote Desktop Manager and Supremo Remote Desktop
    Feature
    Remote Desktop Manager
    -
    Ratings
    Supremo Remote Desktop
    7.3
    2 Ratings
    18% below category average
    Role-based user permissions00 Ratings7.32 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Remote Desktop Manager and Supremo Remote Desktop
    Feature
    Remote Desktop Manager
    -
    Ratings
    Supremo Remote Desktop
    7.7
    2 Ratings
    4% below category average
    Third-party software integrations00 Ratings7.72 Ratings
    Remote Access
    Comparison of Remote Access features of Remote Desktop Manager and Supremo Remote Desktop
    Feature
    Remote Desktop Manager
    -
    Ratings
    Supremo Remote Desktop
    6.1
    2 Ratings
    29% below category average
    Attended device access00 Ratings7.72 Ratings
    Unattended device access00 Ratings7.32 Ratings
    Mobile device access00 Ratings6.42 Ratings
    Virtual device access00 Ratings5.92 Ratings
    Multiple-display support00 Ratings5.92 Ratings
    Multiple concurrent sessions00 Ratings3.62 Ratings
    Best Alternatives
    Remote Desktop ManagerSupremo Remote Desktop
    Small Businesses
    N-able Take Control
    Score7.2 out of 10
    LogMeIn Rescue
    Score8.2 out of 10
    Medium-sized Companies
    RealVNC Connect
    Score8.9 out of 10
    BeyondTrust Remote Support
    Score8.6 out of 10
    Enterprises
    BeyondTrust Privileged Remote Access
    Score9.1 out of 10
    TeamViewer
    Score8.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Remote Desktop ManagerSupremo Remote Desktop
    Likelihood to Recommend
    9.6
    (54 ratings)
    6.8
    (2 ratings)
    Likelihood to Renew
    9.1
    (2 ratings)
    -
    (0 ratings)
    Usability
    9.7
    (12 ratings)
    7.3
    (2 ratings)
    Support Rating
    9.0
    (7 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.1
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Remote Desktop ManagerSupremo Remote Desktop
    Likelihood to Recommend
    Devolutions
    If you have lots of servers to manage, lots of credentials, different protocols, documents, other files, and need a single tool to manage it, this is the tool. Active Directory integrated, user and groups permissions, audit everything, keep data in encrypted files or in a database, customize everything, even the installer,
    Read full review
    Nanosystems
    Supremo can be useful when systems are incompatible, as competitors sometimes need to have the latest operating system version, and Supremo is compatible with most. However, compared to competitors, it has more limited functions that could be improved, and the functions, while somewhat limited, could be optimized to improve performance and device control.
    Incentivized
    Read full review
    Pros
    Devolutions
    • Customer service delivery, whereby you can connect to clients to assist and resolve an incident.
    • Working from home logging onto office based machine.
    • It helps to attend to a problem more quickly, thereby saving the cost of relocation and commuting to distant places.
    • Speed and cost elements are critical here.
    Incentivized
    Read full review
    Nanosystems
    • Easy to use (Facilidad de uso)
    • Stable connection allowing for smooth operation (Estabilidad en la conexión permitiendo operar de manera fluida)
    • No limitations on being able to remotely manipulate the client's equipment you are assisting (Sin limitantes para poder manipular remotamente al equipo del cliente que asistas)
    Incentivized
    Read full review
    Cons
    Devolutions
    • Occasionally there is a UI bug where the sidebar goes missing and you have to delete some files in %localappdata% to bring it back
    • Would be great if it could also connect to serverless SQL instances like Azure SQL
    • If computer sleeps and wakes with Remote Desktop Manager open it will comtimes ask you to re-login for no reason - as when you close and reopen Remote Desktop Manager it works
    Incentivized
    Read full review
    Nanosystems
    • The basic plan only allows you to connect to one device
    • The connection can be improved in terms of stability and disconnections can be reduced.
    Incentivized
    Read full review
    Likelihood to Renew
    Devolutions
    I've been using RDM for about 10 years now. I started with the free version, which I used for a few years, and eventually switched to the Enterprise version. I can never go back now! I use this tool for everything and cannot see doing my job without it! Whenever we have someone new come in or bring in a vendor/contractor, they always ask me what RDP tool I'm using. Once I explain about it's features and all, they're usually instantly sold on it. :)
    Read full review
    Nanosystems
    No answers on this topic
    Usability
    Devolutions
    Due to the way our business works, the use of Remote Desktop Manager is limited to the IT staff. For that reason have given it a rating of 8, but only a limited number of employees benefit from this solution as the bulk of our consultants that support customers can not benefit from this solution due to security mandated separation between internal and external systems
    Incentivized
    Read full review
    Nanosystems
    Very comprehensive and one of the most stable remote control software programs on the market Muy completo y de los software para control remoto más estables en el mercado
    Incentivized
    Read full review
    Support Rating
    Devolutions
    I've never had to use support as I've never had an issue. That said, you can open a support ticket right from the UI. The user forums are active, and there are thousands of threads covering many topics. Very easy to get support if needed. This is an easy ten.
    Incentivized
    Read full review
    Nanosystems
    No answers on this topic
    Implementation Rating
    Devolutions
    The implementation was completely successful. We had no issues!
    Read full review
    Nanosystems
    No answers on this topic
    Alternatives Considered
    Devolutions
    VisionApp is not in the list. This is the application we used before we got introduced to RDM. VisionApp was great but it did not have the same features as RDM did. Perhaps VisionApp has had some updates but we haven't found any reason to switch applications again
    Incentivized
    Read full review
    Nanosystems
    Supremo tends to be easier to use since it doesn't require installation or creating an account. Regarding compatibility with older operating systems like Windows, it tends to be one of the top choices because others are sometimes incompatible. Its execution tends to be lightweight, requiring minimal computer resources, and the most useful and basic functions are readily accessible.
    Incentivized
    Read full review
    Return on Investment
    Devolutions
    • A common place for storage for all users. Instead of employees using multiple different password management systems, they all use Remote Desktop Manager to store them now.
    • We don't have to buy licenses from multiple vendors when everyone uses Remote Desktop Manager.
    Read full review
    Nanosystems
    • Greater reach to provide support (Mayor alcance para brindar soporte)
    • Smooth service without data loss (Atención fluida y sin perdida de datos)
    Incentivized
    Read full review
    ScreenShots

    Remote Desktop Manager Screenshots

    Screenshot of the interface to manage remote connections.Screenshot of where entries can be customized.Screenshot of the interface for password analysis and policy enforcement.Screenshot of a user working with multiple connections at the same time.Screenshot of auditable activity, with customizable reports and logs.