DialedIn vs. PhoneBurner

DialedIn

PhoneBurner

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
DialedIn	Score 1.6 out of 10	N/A	DialedIn's (formerly ChaseData) cloud-based Call Center as a Service software provides provides seven automated dialing modes (including predictive, progressive, and TCPA compliant preview mode), skills-based ACD, and IVR, combined in one suite that integrates with third-party applications.	$35 per month per user
PhoneBurner	Score 5.6 out of 10	Small Businesses (1-50 employees)	PhoneBurner is an automatic phone dialing system. It provides the ability to load a list of contacts and includes a built-in contact manager. It allows users to record a voicemail message and to choose which contacts to call.	$165 per month per user

Pricing

DialedIn

PhoneBurner

Editions & Modules

Enterprise Plus (200+ Users): $35
per month per user
Enterprise (100-199 Users): $49
per month per user
Professional (50-99 Users): $79
per month per user
Small Business (5-49 Users): $99
per month per user

Standard: $165
per month per user
Professional: $195
per month per user
Premium: $215
per month per user

Offerings

Pricing Offerings
DialedIn	PhoneBurner
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

Required

No setup fee

Additional Details

Discount available for annual commitment.

15% discount available with an annual contract. No setup fees. No per minutes fees. No credit card free trial. Admin account is free unless engaged in dialing.

More Pricing Information

Community Pulse
	DialedIn	PhoneBurner
Considered Both Products	DialedIn Verified User Anonymous Chose DialedIn Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources. Incentivized Helpful? Arlen Graves IT & Facilities Director Chose DialedIn When all is said and done dialers are designed to do one thing; dial phone numbers. It all boils down to dependability and stability and when you have issues a tech support staff that is available to resolve your issues. I was dissatisfied with the system we had, so I began to … Incentivized Helpful?	PhoneBurner JR JUNE REY RAMIREZ Senior Account Manager Chose PhoneBurner We selected PhoneBurner because it is very easy to integrate with Zoho CRM and if you have a silver plan, you can do a lot such as Sending SMS and unlimited calling, you can also record and drop voicemail, timezone calling is automatic. It is a good dialer to use if you are … Incentivized Helpful? Nathan Newman VP of Sales Chose PhoneBurner PhoneBurner is as good or better as a dialer than any of its competitors. Incentivized Helpful? Verified User Anonymous Chose PhoneBurner PhoneBurner is better due to the features of the application and the interface execution. It is a far superior product for troubleshooting issues and retaining numbers for usage. Text free is okay but PhoneBurner is better. Incentivized Helpful? SS Stefan Silverman Owner/Managing Director Chose PhoneBurner I really don't know of an other product that does what PhoneBurner does. Incentivized Helpful?

Features

DialedIn

PhoneBurner

Preview Dialer

Comparison of Preview Dialer features of Product A and Product B
	DialedIn - Ratings	PhoneBurner 7.4 Ratings 1% above category average
Contact preview	00 Ratings	8.60 Ratings
Dialer-CRM integration	00 Ratings	6.70 Ratings
Call notes & tags	00 Ratings	5.80 Ratings
Automatic call logging	00 Ratings	8.70 Ratings

Core Dialer

Comparison of Core Dialer features of Product A and Product B
	DialedIn - Ratings	PhoneBurner 9.2 Ratings 18% above category average
Outbound dialing	00 Ratings	9.00 Ratings
Inbound routing	00 Ratings	8.90 Ratings
Custom caller ID	00 Ratings	9.00 Ratings
Click-to-call	00 Ratings	9.30 Ratings
Recorded voicemail drop	00 Ratings	9.80 Ratings
Dialer contact import	00 Ratings	9.40 Ratings
Campaign & list management	00 Ratings	9.40 Ratings

Call Follow-up and Quality Assurance

Comparison of Call Follow-up and Quality Assurance features of Product A and Product B
	DialedIn - Ratings	PhoneBurner 9.2 Ratings 18% above category average
Follow-up calls	00 Ratings	9.40 Ratings
Dialer reporting & analytics	00 Ratings	8.70 Ratings
Dialer compliance	00 Ratings	9.40 Ratings

Best Alternatives
	DialedIn	PhoneBurner
Small Businesses	Salesmate Score 10.0 out of 10	Salesmate Score 10.0 out of 10
Medium-sized Companies	CloudTalk Score 7.4 out of 10	CloudTalk Score 7.4 out of 10
Enterprises	Dialpad Sell Score 8.8 out of 10	Dialpad Sell Score 8.8 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	DialedIn	PhoneBurner
Likelihood to Recommend	9.0 (0 ratings)	6.5 (0 ratings)
Usability	- (0 ratings)	9.3 (0 ratings)
Support Rating	- (0 ratings)	8.6 (0 ratings)

User Testimonials
	DialedIn	PhoneBurner
Likelihood to Recommend	Great architecture, analytics and technical setup processes. Ability to control sub-segments of data for outbound programs and assign dial priority percentages. Incentivized Verified User Anonymous Read full review	I think it would be great in any mid size to large scale sales team. With our ability as managers to go through every call or even join calls live is a huge way that it can help any sales manager and team really ramp up their sales strategy. Incentivized Nathan Newman VP of Sales Read full review
Pros	Analytics / reporting Intuitive campaign management Data management Incentivized Verified User Anonymous Read full review	It is super easy to upload the lead list and keep everything in a unified and easy to use record. Time savings in the case of calling more than 50 people during a single day for example. Extremely friendly interface and reliable software. Incentivized JC Julia Carmargo Analista de banco de dados Read full review
Cons	Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release. Incentivized Arlen Graves IT & Facilities Director Read full review	Could be a little better on the pricing. Could offer a better central administrative function. Could provide more updates to the app. Incentivized Verified User Anonymous Read full review
Usability	No answers on this topic	The capacity to stack enormous records and dial those down quickly, without manual cycles, is the best aspect of the application. Another incredible component is the more current rundown stacking device, which permits you to make another envelope for the contacts on the fly, settling on sorted out decision crusades truly simple to begin. Incentivized Shashank Pathak Internet Marketing Analyst Read full review
Support Rating	No answers on this topic	Every interaction I have had with any member of their support team has been pleasant. Issues are quickly addressed and their response time is excellent through the chat service. Incentivized Erin Miller Shipping Consultant Read full review
Alternatives Considered	When all is said and done dialers are designed to do one thing; dial phone numbers. It all boils down to dependability and stability and when you have issues a tech support staff that is available to resolve your issues. I was dissatisfied with the system we had, so I began to look around for an alternative. I chose Chase because of cost, good online reviews and previous experience with the system with a previous employer. I have never regretted it. Incentivized Arlen Graves IT & Facilities Director Read full review	We selected PhoneBurner because it is very easy to integrate with Zoho CRM and if you have a silver plan, you can do a lot such as Sending SMS and unlimited calling, you can also record and drop voicemail, timezone calling is automatic. It is a good dialer to use if you are part of sales. Incentivized JR JUNE REY RAMIREZ Senior Account Manager Read full review
Return on Investment	It increases our contact rate and provides real time control of data to maximize our sales efforts and production. Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used. Incentivized Arlen Graves IT & Facilities Director Read full review	[I believe] it has cost me a fortune in wasted time trying to make the Hubspot integration [work] (to no avail). [I believe] if the Hubspot integration actually worked, we would probably get decent ROI from the speedier calling. Incentivized Verified User Anonymous Read full review
ScreenShots		PhoneBurner Screenshots